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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The Service provided by the team was great. No issues
Perfecto y rápido. Sobre todo fácil de comprar y fácil de comunicarse
It was easy and comfortable. Cheapest price offered. Booked and got confirmation in 24 hours. Thanks
Bad experience: I contacted them to modify a mistake in my name, they were going to charge me with approximately half the ticket.
Fue fácil y rápido, no hay robo y los precios son accesibles.
As I clicked on the purchase, the price changed. I still bought my tickets because it was a little cheaper compare to other sites but it was deceiving in the beginning.
It was confusing because the payment somehow worked but then I put in wrong information... but then I got my ticket... I'm still wondering what's going on tbh
Happy to receive the confirmation within 2 hours and the availability of options.
I have waited for 24 just to receive information and still not yet confirmed or paid
Fue una experiencia fabulosa muy buenos precios y horarios muy buenos
All good Keep it up, I got a competitive price and ticket
It should be easier to Buy a ticket and not offering a lot of insurance packs
Fue fácil de encontrar pero difícil de bookear los para hacer el check in
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I was getting nervous about how long it took me to get my ticket information and confirmation email but I went to the chat and they sent me everything almost right away. What a relief! Will definitely look to book future fares with SmartFares.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members