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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick and easy process, excellent experience, good customer service and moreover, it is affordable. Especially at this time of the year.
It was great to take the ticket from your site
It was a wonderful experience
Booking was seamless and easy to navigate. Pricing options were laid out in a way that was easy on the eyes.
Changed the date of return after I booked. There wasn't a stop and review option. Heading back one day early now.
It has been a little stressing...I booked but did not get my ticket number
I have doubts because I cannot open the link to verify my Flight
They provided a competitive price. But I didn't receive more detailed information like luguage size.
First time on this airline so far so good will piggy back after my flight how everything went
Pude reservar mi vuelo rápido y de manera sencilla
It was an amazing experience to use Smartfares for my trip from Istanbul to NYC.
To everyone, I strongly recommend.
Very straight forward. But need more transparency on airline bag allowance.
Aún fin de semana la confirmación de mi boleto fue rápida
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members