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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Awful, the worst experience. I am very disappointed.issied 2 tickets, same date, same time, same trip.
La peor experiencia de compra, realmente me sentí vulnerada en mis derechos como consumidor. Primero me obligaron a pagar impuestos que nunca entendí, luego me tuvieron que cambiar la fecha un día y me cobraron 750 dólares mas. Me indicaron que el nuevo vuelo venia con todos los equipajes incluidos y con reservación de asientos, lo cual fue un engaño ya que no es así. Para poder comunicarme por teléfono debo estar mínimo 45 minutos en la linea en espera, sin recibir ninguna solucion. Totalmente decepcionada!
Fast and easy. The process is simple and I got the confirmation email within minutes.
I tried to email customer services about the status of my tickets but no responses as well as my ticket got cancel without notification
Easy and quick but I didn't understand why before payment the ticket was R8500 but after I clicked the price change
Very bad because I can't book cheap flights ticket in the website
Sin inconvenientes-fue ágil y rápida.
Ahora esperar el día del viaje, para saber si estuvo realmente todo ok.
I could not understand how I could book a flight ticket for an advertised price by your company, the money immediately went out of my account. Just to find out that I have to pay an extra 100$ to finalize my booking.
No issues with the booking process. Ticket received in time
Their offer was the cheapest so it won over the others, I placed the order yet no confirmation came from the airline. After inquiring I learned that they showed outdated fares so SmartFares said our offer wasn't real now you have to pay more. A Scam!
Not pleased. In the middle of booking your site timed me out. After I logged back in the rate had gone up and your agent said I had to hurry up and book or it would go up further. I would like my $106 refunded, but I bet you won't do the right thing and right the wrong.
I had a smooth experience using this flight booking service. The website was easy to navigate, prices were clear, and the booking process was quick. I received my confirmation and e-ticket immediately. Overall, it was convenient and hassle-free.
SO FAR SO GOOD. WE, IN THE GROUP, ARE PLANNING SEVERAL TRIPS AND HOPE TO BECOME FRECUENT FLYERS WITH SMART FARES.
A Sido muy fácil la compra de mis boletos solo que no encontré dónde poder incluir mi equipaje para pagarlo en mi compra, no sé si me brinqué algún paso espero me puedan ayudar con eso... Gracias
Not happy with the time it takes to receive electronic tickets for flights booked
Dear Customer,
Thank you for sharing your feedback.
We’d like to clarify that after reviewing your booking, we found that the e-ticket confirmation was successfully sent to your registered email address within just 4 minutes of completing the purchase. If it didn’t appear in your inbox, it may have landed in your spam or junk folder.
That said, we’re always working to improve our service and ensure a smooth experience for every customer. If you have any further concerns or need assistance, please don’t hesitate to reach out to our support team directly.
Thank you again for your feedback.
Regards,
Team Smartfares
I'm so satisfied with the handling of my booking and the assistance accorded to ime s outstanding.
Very efficient, quick and painless. Quick response time. Easy communication
It was a smooth experience overall, would recommend again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback.
Please note that to complete any booking, we also require a verification process to be completed. This is a crucial step we follow to help prevent any fraudulent activities and to ensure the safety and security of all our valued customers.
Unfortunately, in your case, we were unable to complete the verification, and as a result, the booking was cancelled. A notification regarding this was sent to the registered email address at the time of cancellation.
We understand this may have caused inconvenience, and we truly apologize for any frustration it may have caused. If you have any further questions or require assistance, please don’t hesitate to reach out to our support team - we’ll be more than happy to help.
Regards,
Team Smartfares