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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I have a simple reservation without any inconvenience. Thank you.
It was my first time to book airticket with Smartfares. I was really not sure if everything would be going quite well. Till is came to realize that Smartfares is Affordable and reliable!
Quick and easy throughout the process. When the selection listed give airline a seat preference for window or isle, there was no listing of a price associated (other choices had fees visible). At checkout there was no final price given before confirmation. After finalizing the purchase, then I saw a $90 fee for requesting a window seat without any actual seat assignment. Thankfully I called and was able to be assured they would refund that $90 within 48 hours.
My refund was fixed literally in 10 minutes, very professional customer service
I didn't want seat selection but it charged me an extra $120 to select seats.Then when I checked out it never told me the total so I assumed it was only the original fare amount. After I noticed it changed me $120 extra on my receipt I called them right away and told them I didn't want to pick my seat and they told me that it was a non refundable selection. I told the rep that I never selected it and even if I can't get my money back I never was able to select any seats so why should I be charged. He said he was going to get his boss and told me he would call me back and I never heard from him again.
Fue muy practico seleccionar los vuelos y el costo de los pasajes era similar que en la propia aerolínea
No comprar en esta pagina,es una estafa.Timo, te suben el precio y no te dejan cancelar
This is ridiculous, website saying within 24 hours no cancellations fees but they charge I'm going forward better business bureau to investigate
Mala, no volveria a comprar con ustedes - el precio que informaba al reservar no fue el que realizaron en la tarjeta
Súper
rápido
y seguro
confiable
Responsable
Puntualidad
Call center excelente atención, escribí y se ocuparon de inmediato de mi dudas excelentes
The prices are fantastic, they send you all the information about your trip to your email.
Mi compra ha resultado rápida y eficaz, sin cláusulas ocultas ni cobros no declarados.
Mi experiencia es buena. Enviaron rápidamente la información a mi correo, muy detallada.
I will give a review after my flight and will let you know then
I got one prince and the other day it was increase 400 more than the original
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members