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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Ha sido buena, solo no me quedo claro lo de las maletas a llevar para el viaje
Gracias 🙂 🙂 🙂
Gracias por considerarme
Gracias muy amable
Gracias por considerarme
Son muy buenos 👍 😊
Lo mejor, es muy facil.y rápido y buen precio. Sin más comentarios. Gracias
Gracias por sus servicios, excelente
En realidad
Ya e reservado anteriormente y me satisface
SMARTFARES IS THE BEST,
WITHIN A SMALL TIME MY BOOKING WAS CONFIRMED AFTER STRUGGLING TO BOOK FROM OTHER SITES
So far so good. Waiting for confirmation.
Very helpful
Fast travel though extensive delay and would want that addressed so that it can be a flight of quick travel though had luggage challenges which should also be addressed with ground staff
Realice búsqueda en diferentes páginas web y está me dio el mejor precio para viajar a mi destino. Lo recomiendo
Bad experience I never see like this you need to act as professional not like scammers for me you're fake
Le prix indiqué était 1187$ canadien toutes taxes comprises, le du paiement il prélève 1235$
Easy to complete and understand. No issues found and my company discount was accepted.
Devuelvanme mi dinero, hice una compra y no me enviaron los tiquetes, pedí un desembolso y me dicen que hasta 15 días hábiles? Que queeee y ahora con que compra mis tiquetes
Excellent Experience through this service, I feel happy by using this service,
Although the online booking was satisfactory I did not receive confirmation from the airline until I prompted you. This was disappointing.
Satisfecho con la calidad de la reserva pero solo no me gustó que por ejemplo no estaba completa la información sobre el equipaje pero después se aclaró tengo entendido que es por causa de la aerolínea y no del sitio pero en general buen trabajo
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

