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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Every thing was straight forward no problem this is my first time booking on line
It was fairly simple and cheaper than the other providers. The amount was showing and the amount I got charged was slightly different and that is most likely because of the exchange rate. Could have been better if it had outlined that there might be a discrepancy.
It was nice and easy to use. Really customer friendly even in a different language
Esta buena la aplicación y fácil de utilizar me gusta
This is my first time here and find it very efficient
It was quick and simple. Comparing with other airlines it was the cheapest
I made a mistake of the date of booking I called in 3 minutes time after making the booking and I was charged for cancellation to make the right date what a ridiculous decision I made to trust you will never use your services again
This was my first booking with SmartFare and the process was great from beginning to end. Options were presented but not pushed. I was quickly advanced to the payment screen and done within minutes. No distractions or confusion with moving from one screen to the next... As far as online experiences go, this was a 10 out of 10.
Awful customer service. Don't buy anything from this website
Bastante fácil, solo tuve que usar el traductor porque no domino el Inglés al 100 🥲
I started the booking and it was ok, you asked for extra payment for seats and I paid, I believe you have as a normal agent to get my seat, next day I receive the email that I need to call the airline 2 days before the flight to get the seats and the tickets,
If I will not get my seats as we paid I will dispute the extra payment for the seats
When I booked it showed what I owed in Canadian and then when I looked at my visa bill it was a completely different number. I'm booked but can someone explain to me the other charges that were made to change the total?!
It was my first time using smart fares and I called the call centre and the service I got was 100% thank you for the great customer service. I wish more places were like your team.
Fue rapido, sencillo y a buen precio. Ayuda a encontrar buenos tiquetes
Clear prices, Is amazing to be able to book a flight easily and with a honest service
I made a poor decision on dates. My error by 1 month
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members