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SmartBuyGlasses Reviews Summary
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I was really thrilled with my recent purchase - got just what I wanted for a good price, with prompt delivery. Very happy!
Easy to use site with a lot of information and explanation. Very happy with the handling of my purchase. Great product on a good price, fast delivery.
Jeg købte briller stel og alt var leveret som forventet. Brillerne var originale og 2.5 gange billigere end min optik. Det er 2 gang jeg køber briller og er meget tilfreds.
I have not yet received the goods! I've been calling unfortunately there is no call center or anyone i can call and speak- your email response sucks big time.
Though the shipment arrived a little later that wah I thought, however the communication and update from smartbuyglasses was regular and clear. The packaging was perfect and to sum up the overall experience - happy and impressed!
Product was great and as described. But there was a slight delay in the delivery. I've ordered products from you in the past but never had tomwait thislong in the past.
Hi Samartg G.,
I'm sorry to hear of the slight delay in delivering your order, some products take a little longer than others.
If you have any further concerns, don't hesitate to drop a message to our Service Manager at [email protected]
Regards,
Ben
I was having a tough time buying authentic Ray-Ban sunglasses due to the fact duplicate or fake Ray-Ban sunglasses are being sold widely.
The 1st time, I purchased Ray-Ban sunglasses from Lenskart and they had sent used sunglasses. It was dirty and covered with dust particles. I had to return it for a refund.
The 2nd time, I purchased Ray-Ban sunglasses from GKB Opticals and that was the worst experience of my life. Apart from charging shipping fee, they sent me sunglasses that was not only used & old but the outer box was completely soiled probably due to lot of handling and aging. I had a tough time getting my money back as they said they have no refund policy. Even worst, they deducted return shipping fee from the refund amount.
As I was struggling with bad experiences from two different vendors, I came across SmartBuy Glasses and purchased Ray-Ban sunglasses from them. It was rather surprising that they had shipped the product from Hong Kong to India without any shipping fee. And even more surprising because the product was delivered in less than a week.
I received a 100% genuine & authentic Ray-Ban sunglasses and the packaging was just superb. They even sent me a free gift along.
I did like to say that people at SmartBuy Glasses are professionals. Don't take my word for it but rather experience it for yourself.
I would love to shop for sunglasses and optics from SmartBuy Glasses only.
Great price on my contact lenses and quick delivery. I'll definitely be shopping here again.
The product is excellent. The packaging was quite neat and I am happy with the product! Thanks!
The order arrived later than the expected date and the glasses was "out of shape" upon arrival and required a lot of adjustments before it was wearable. Overall a positive buying experience at smartglasses but was severely annoyed at how out of shape the product originally was
Hi Brian P.,
Very sorry to hear that your glasses weren't a perfect fit upon receipt. If you could drop a message with our Service Manager at [email protected], we'd be happy to assist.
Regards,
Ben
Excellent service. Ordered a pair of sunglasses that arrived well within the time frame stated and I was able to track the delivery all the way from supplier to my doorstep. I would recommend them to anyone.
Knew the Raybans I wanted, went overseas last month, Sunglasshut Duty Free Auckland Aiport $315. Bali (not fakes) $275. SmartBuyGlasses $198 arrived in 5 days, 5 stars.
As a first time user on a new site, I'm always a bit anxious about how the experience will transpire. No disappointments here - communication along the way & prompt delivery left me a happy customer.
Ordered a pair of sunglasses, I understood the shipping would be free as stated on the website, "Fast, FREE Domestic & International Delivery". Shortly after received two bills from FedEx for $37.00 in international shipping charges, seems the glasses were shipped from Hong Kong.
If you order of these guys be prepared for some large additional "third party" charges that are not disclosed.
As they say, Caveat emptor... Latin for "Let the buyer beware"
Hi Kevin C.
Very sorry to hear that you encountered this rare occurrence.
We'd like to assure you that we do offer free worldwide delivery. Our Service Manager will be in touch shortly to assist in reimbursing this fee.
Regards,
Ben
I buy my lenses monthly and I find them the cheapest site. The delivery is excellent as it is so quick. The communication is also excellent. I would highly recommend this company to everyone.
Waited more than 22 days before I decided to cancel my order. It's now been 15 days and still no refund.
Dear Customer,
We do apologize for any inconvenience caused, rest assured that our team is fully aware of the issue, we will make sure to improve the processing time for a few specific brands.
As I can see that we issued the full refund successfully and our customer service sent you the refund proof. If there is difficulty to locate the refund on your statement, we'd like to suggest please contact your bank to locate the refund using our refund proof.
Should you need any further assistance, feel free to let us know.
Regards,
Ben
I ordered 3 months of contact lenses, I ordered them on a Tuesday night & they arrived on the Friday morning... from Italy! I ordered them from Ireland and couldnt believe it was so quick, What a great service
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi rohan d.,
Very sorry to hear that. We have a customer support hotline, +18553360668, can be found on our website.
Please email our Service Manager at [email protected] and we'd be happy to check up on the status of your order.
Regards,
Ben