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Sling TVReviews 531

1.4

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Sling TV Reviews Summary

The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.

This summary is generated by AI, based on text from customer reviews

service
192
value
192
shipping
55
returns
107
quality
172

We monitor reviews for authenticity

California
1 review
3 helpful votes
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RIPOFF
May 2, 2017

SlingTv is a SCAM... They keep taking my money off my card after I cancelled with them and refuse to give me a refund. DON'T DO SLINGTV.

Date of experience: May 2, 2017
New York
1 review
3 helpful votes
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Several months ago, we tried the free trial. We can celled after 2 days of buffering. We just found out that they've been charging us $64 all along. Because we are in the hole at the bank! Have to wait until Monday to try to get ANYTHING straightened out!

Date of experience: April 22, 2017
Illinois
1 review
3 helpful votes
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Tried this for the 7 day free trial and did not like it so I cancelled my Subscription and they continued to charge me for 3 months of service. Then they would only refund one month! Absolutely a scam. Never use them!

Date of experience: April 18, 2017
Missouri
1 review
5 helpful votes
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The sling app is a piece of crap. Can't watch whole episodes. Live TV restarts from the beginning when the app is re-opened. Skipping forward freezes the app. Randomly disconnects from Chromecast. Spoke with "Customer Service" (lol). Asked to speak with manager, and still couldn't get a refund or solutions. I'm now paying for a month subscription to a service that offers no services.

Date of experience: April 5, 2017
New Jersey
1 review
5 helpful votes
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Shameful Sling!
April 4, 2017

Sling takes advantage of having people sign up and then not knowing how to cancel subscription. I signed up through Roku four months ago but never used it. I tried to cancel my subscription through Roku but could not. Sling kept charging me every month. I talked to a manager at Sling (Eric) tonight. He verified that I have never watched any program but would not give me refund! What a shameful company, charging me for services that I never received!

Date of experience: April 3, 2017
California
1 review
5 helpful votes
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Dont do it
March 30, 2017

Terrible customer service and they refuse to issue refunds. We canceled on the day of renewal, yet they charged us and refuse to refund our money.

Date of experience: March 30, 2017
Washington
1 review
3 helpful votes
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I've been using sling for the last couple of months now, and it's almost not worth the $20/month with the frustration it has caused. First I thought it was an awful internet connection through Comcast, but literally everything else streams perfect EXCEPT for Sling TV. The only reason I haven't cancelled yet is because I like watching the news every morning, but it's getting harder to justify it as of recently.

My comcast bill was $200+/month so I was really excited about the idea of only keeping our internet and paying $20-25/month for our TV (which advertised we would get most of the channels we watched anyways), but we rarely watch it anymore. Between the Sling TV cutting out every few minutes and the pixelated resolution, I'd say you are getting exactly what you paid for, a cheap service. I wouldn't give them a point over 3 stars, but most nights I feel like they are more of a 2-star.

Date of experience: March 28, 2017
Louisiana
1 review
2 helpful votes
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Rip off
March 29, 2017

Just spoke with the con artist at sling they said they can only refund credit cards. Get a lawer, sue them for all losses, and for your lawer, and for all court costs, and all damages such as credit card fees, and interest. I've done it with a major corporation and won. And your computer might have to buffer constantly so you can't watch it. And don't forget to file a complaint with the Better Biusines Bureau, and with their corporate quarters. And the gift cards are non refundable, depending on which state you live in, so if you get bad service you probably can't get a refund. I just wasted $75 on them.

Date of experience: March 28, 2017
Florida
1 review
4 helpful votes
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SCAM!
March 25, 2017

I normally do not write reviews, but this I can not let go. Please do not sign up for company they keep charging my account and refuse to refund. I have tried to cancel this subscription but the charges keep coming out. The customer service is terrible and the streaming sucks.

Date of experience: March 25, 2017
New Jersey
1 review
4 helpful votes
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Sling TV service is so/so at best and their customer support is completely worthless. They bill everything in advance and totally unwilling to work with customers on any issues - service or billing. They are a complete racket and should be shut down! Avoid this service at all cost.

Date of experience: March 23, 2017
Texas
1 review
5 helpful votes
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I canceled my subscription with sling. After the 3rd email requesting cancelation and to refund my money finally they cancel but say they do not give any refunds. I spoke with Kelly a supervisor. I know I can not be the only one having this issue with their no refund policy and their continuous billing practice after their has been a clear request for denial of services. We need a class action lawsuit against this company for their taking of funds from their customers to stop this. A request for attorneys fees and hopefully enough people to stop a company from swindling funds and taking advantage of customers. If anyone is checking in to along TV. The app is not great and their continuous charging is not worth the risk. Do not give them your card info. Definitely choose Hulu or some other app that doesn't ignore a request to cancel and keeps taking funds from your bank.

Date of experience: March 22, 2017
Utah
1 review
3 helpful votes
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SLINGTV
February 17, 2017

I signed up for Slingtv to watch a football game, but my smart tv and Sling didn't get along. I thought I had cancelled my subscription, but found 3 months later that was not the case. I have called customer service, which pointed me into the direction of billing. Here's the funny thing. BILLING DOES NOT HAVE A PHONE! They do not contact you fro 3-4 business days. When they do respond, they send you a damn survey and asked if they answered your question, every single damn time. Not only did I not get my refund, they ask me to follow them on social media! Worst customer services ever! Who the hell would follow a company after no resolving an issue. They hide behind damn emails. I understand its a business, but damn I am down $300 because i thought I cancelled. NOT ONCE WAS I EVER CONTACTED WARNING ME I WOULD BE CHARGED! It's slezzy business!

Date of experience: February 17, 2017
Massachusetts
1 review
3 helpful votes
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Rip off
February 10, 2017

I cancelled my sling TV and ask for a full refund I had to pay 82.00 for two months to get Roku free and because I did that they will not refund my card. I was not told this when I signed up. I don't even use it. You can have Roku back it's useless to me I want my money. It's a rip off

Date of experience: February 10, 2017
Michigan
2 reviews
13 helpful votes
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I've been with Sling for 5 weeks so I could watch ESPN. Very frustrating! Lots of drops outs. Weird sound. Internet plug-in failures. Watching tennis finals I had to re-boot every 15 minutes or less. When it crashes it often freezes the O/S on my Mac. I'm dropping them.

Date of experience: January 29, 2017
California
1 review
4 helpful votes
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Not ecen 3 minutes into the application process to fill out free 7 day trial, sling asks for your credit card info to bill you after the 7 days is up.

In addition, channels like HBO and ABC are not on a package list and are an additional fee to the package costs. At the end, you would pay $30 on top of your package cost.

Its still cheaper than your larger companies but lets be honest and straight with us SLING and honor your FREE trials.

If a company is willingly unhonest up front, how they goibg to treat us as paying customers?

I challenge you SLING to prove me wrong!

You can find me at *******@HOTMAIL.COM

Date of experience: January 15, 2017
Delaware
11 reviews
54 helpful votes
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Slimy
December 29, 2016

I signed up for a 14 day trial in which I had to set up a credit card in the event I wanted to keep it. I wasn't happy with the channels and I removed it from my feed and list after 3 days. They have since tried to bill my card after contacting them to let them know that I didn't have any need to keep the service. I saved all email from them including my confirmation of cancellation. They still tried to bill my card, which is unethical behavior and I feel it is my duty as a consumer to report it.

Date of experience: December 28, 2016
Arkansas
2 reviews
4 helpful votes
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Not worth the money
December 21, 2016

They do not give you abc, cbs or nbc? The channel selection is just alright for the price. I ordered Sling TV with a promotion for a roku device. I upgraded later to add more channels that should be easy just add the extra 5 bucks onto my bill. No they sent me another roku device and extra 75 bucks I was billed. Had to contact them twice about this. The first time I called the young lady since I upgraded to adding more channels I was sent another roku device I let her know did not need another one? She said that is what they do? I called back on another day and finally a rep was able to refund my tv service but said they could not refund the roku devices? I am still working on getting refunded on them since they were never taken out of the their boxed and unused. May have to go to the BBB.

Date of experience: December 21, 2016
New Jersey
2 reviews
14 helpful votes
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I had the service for 3 months and during this time they offered a free Roku. I asked them about the promo and they wanted my credit card info to " confirm" account.
Instead of getting my Roku, they tried to charge me again for a subscription I was paid up to and current. Apparently the transaction was declined. They canceled my service but then refunded me the rest of my subscription that I had paid. Their operation made no sense. Not sure what this company is up to or where their service center is located.
In hindsight, I'm glad my credit card flagged them as suspicious and denied their charge.
The concept of Slingbox is appealing but I think there needs to be some competitors. Slingbox has a ton of bugs, doesn't run smoothly and their customer services appear shady.

Date of experience: December 19, 2016
Idaho
1 review
6 helpful votes
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Very dispaointed
October 8, 2016

Started Sling last Saturday. Couldn't watch it at all ever since then because of a 10-100 error. Tried uninstall/reinstall both mac and window PC. Even the Roku stick didn't work. Call customer service, the guy asked me to uninstall/reinstall again. Still didn't work. So I wanted to cancel. He said I need to return the Roku they sent me in order to get a full refund. But I have to pay for shipping and handling. Talked with manager, "Well, it is like any tv infomercials, they always say you have to pay shipping and handling." Really? This is not my fault. Your service sucks and I have to pay for it? Meet the description of bunch of scammer to me! I have never had such bad experience with any company like Sling.

Date of experience: October 8, 2016
New Jersey
19 reviews
43 helpful votes
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Sling Mobile TV
September 5, 2016

Before downloading sling tv on your smart phone, I'd recommend being totally aware of downloading and uninstalling app. Procedures. I downloaded app to watch a college football game. The next day I decided to uninstalled app. I was aware I'd be charged $20.00, but the second month rolled around and another payment withdrawn from my banking acct. It's not enough to uninstall app and complete any survey. You have to personally contact Sling TV. The second month payment was returned because of the timing of my call to them, but there was time involved. You also have to provide good reason why you uninstalled and didn't contact them personally.

Date of experience: September 5, 2016