Sling TVReviews 531

One day I got an email from Sling saying something like "Thanks for renting the GGG vs. Canelo Alvarez fight". And in it was the amount of $85.18. I knew nothing of this fight and verified my husband did not rent this upcoming event. Immediately I pulled up my credit card statement and they had charged my card the $85.18 already at the same time they sent me the email. Well of course I thought this was just a mistake and call them to get it corrected and a refund to my card. Long story short, after talking to 2 supervisors, It was clear I was not going to get a refund (Even though the tv event had not even happened yet). I could see if it were a mistake on my or my husbands side and we accidentally rented this show, but they sent us the exact time it was rented and we both can verify we did not rent this- not even by accident. They can not be trusted with your credit card numbers becasue they will charge random things to your card- I cancelled Sling right away and will never go back!

This service sucks. It's extremely unreliable and half the time I can't even watch the shows I've recorded, frequently giving and error message and "please try again later." From what I've read from others, the customer service is abysmal. Will definitely be canceling this to try out Hulu' s new tv service.

Update since cancelling: I canceled at the beginning of December and mid January I was charged again. Upon looking at the account, it showed my account was somehow active again. I contacted customer support and they requested my original cancellation email and said they would refund me for the past two months (which was a surprise as most people say they won't issue refunds) So customer service was better than expected but still would not recommend subscribing to this service.

STAY AWAY... SLING is AWFUL! I tried sling tv on the recommendation of a friend as a way to watch live sports. I tried multiple different sports and days and could NEVER actually find what I had hoped. There were ONLY two live NCAA on a Saturday... really... there are over 100 games being played. So I called and got a very nice woman who was helpful but when she couldn't fix my issue I asked for my account to be cancelled and asked for a manager to get a refund. I was unlucky enough to get Antwon who is not only a condescending $#*! but apparently he is the only manager ever available at sling tv. When I asked for his supervisor he stayed his name was Tommy but that Tommy doesn't take calls! That's convenient! So not only are their supervisors asshats but they don't allow customers to complain above the floor supervisors! They clearly don't give a crap about how they are screwing over their customers!

I recently downloaded the app and worked through connection issues with their rep. Upon connecting the streaming was very choppy. The rep said he thought that might be an issue given our bandwidth. We agreed there was no solution until our town gets higher speed broadband service. I asked to cancel, and he said no problem, except I would still be billed for a month of unusable service. He helpfully referred me to their feedback section which cheerfully told me how pleased they were to respond to my issue. Pleased, but useless. The bottom line is they would rather screw you for one month and lose you as a long-term customer. I'll never go back, and my advice is avoid them like the plague.

I switched from Cable to Sling and had some quality issues like buffering, freezing, and random replay of material I had just seen. This was annoying enough, but then came the first day of college football. The service was so bad I couldn't even watch the main game I wanted to watch. I called customer service and after being on hold 30 minutes I was finally connected to an agent who told me that I could cancel, but I would have to pay for another month of service as per my contract. I asked them why I would have to continue to pay for a service that DOESN'T WORK? I don't want the headache of having to switch to another service; I'd gladly keep them if I got what I was paying for. No matter. They're gonna get their extra month out of me, so while I'm paying for their crap, I feel compelled to share my experience and hopefully prevent this annoyance for someone else. Fyi - have switched to Playstation Vue and it's been a huge improvement.

WORST COMPANY AND WORST SERVICE. This company just rips off Customers, STAY AWAY FROM THIS APP. I was using a Trial Version and even when I was registering for the App I have seen that they will be charging me $15 a Month after the Trial but they charged me $58.99. I thought it is fine and the app airs only a few games and I was not able to see all NFL games. I talked to the customer service and asked them that I was not able to watch the NFL Games and they are telling me that I should call them next time and tell them so that they will do the trouble shooting. In the mean while I will be losing 1 Qtr waiting for someone to answer my call and 2nd Qtr having them trouble shoot?
When I asked them why are you charging me for something when you failed to provide the service they said they cannot refund the amount since it is a prepaid account and customer happiness is not their motto.

Sling TV would just stop, stagger, or have poor quality, EVEN ON LIVE EVENTS. I have called Sling TV 3 times (It appears they have now stopped publishing their number on their website), communicated through their online chat service three times, and have cancelled my subscription to Sling TV. I have NEVER experienced such bad customer service. The first time I called they "escalated" my concern. When I called 2 days later they said it had been cancelled and they wrote another one (expressed my concern that they could have contacted me to get more info if they needed it). The online chat service was nice the first time, but the second time the rep had no clue. The last time I tried to reach them via chat, the rep kept saying "are you there?" and even though I was writing, he cut me off. And they would give all kind of excuses. I gave Sling TV plenty of chances to correct the problem, but I am done with them. I would never recommend them to anyone.

I actually liked Sling a lot until this debacle. I bought the fight, got nothing but an error message. Tech support couldn't get it up either. The official policy of sling, per their customer service reps, is this: "We do not provide refunds for pay per view purchases, nor are we required to provide the pay per view content you purchased, per the terms of the pay per view purchase agreement". If this isn't bait for a class action suit, I don't know what is.