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SKYLUX Travel

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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Mississippi
1 review
0 helpful votes
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Best is Edward
July 18, 2023

Efficient, travel was handled. Service and flights explained in depth. No real worries as I received e tickets just fine.

Date of experience: July 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.

Oregon
1 review
0 helpful votes
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Overall a Great Experience
July 17, 2023

Managed to save 50% over the best fare I could find online. What's not to like about that.

The representative was very pleasant to work with and very professional

Will definitely try SKYLUX again!

Date of experience: July 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

New Jersey
1 review
0 helpful votes
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See above excellent helpful courteous we will recommend highly

Date of experience: July 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you so much for taking the time to leave us feedback!

Oregon
1 review
0 helpful votes
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Been using SkyLux for years now
July 17, 2023

My regular agent was on leave, so another agent handled my case. Seamlessly. Getting my tickets was easy and stress-free.

Date of experience: July 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

Arizona
1 review
2 helpful votes
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Phenomenal service and strongly recommended
July 17, 2023

I was skeptical of using travel services in today's time as I travel more than 50% of every month for work, however for international trips, I use my miles and airline apps. Recently for business class deal I was very impressed with this travel agency and the credit goes to Reha, one of the customer service rep for being so prompt and matching the price as I am pretty pro at finding good deals using the app. I strongly recommend this service to people but please be precise and honest about affordability as they do not have a magic wand.

Date of experience: July 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Florida
3 reviews
0 helpful votes
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Superb service
July 17, 2023

Excellent and detailed information about flight arrangements

Date of experience: July 16, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Syble H., Thank you so much for sharing your experience with us. We hope to see you again soon.

California
2 reviews
0 helpful votes
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Toulouse Trip 2023
July 16, 2023

Logan was very diligent & patient in finding the right schedule for my flights!

Date of experience: July 16, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Your agent Logan would be so pleased to hear your words of appreciation! Thank you very much!

North Carolina
2 reviews
0 helpful votes
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Awesome experience
July 14, 2023

My experience with skylux was wonderful my agent was very knowledgeable and extremely professional I would highly recommend them to anyone I know

Date of experience: July 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!

Turkiye
1 review
0 helpful votes
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Nice
July 14, 2023

Solomon was very helpful and did what he promised and i already recommend him

Date of experience: July 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Your agent would be so pleased to hear your words of appreciation! Thank you very much!

North Carolina
1 review
0 helpful votes
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Melchor was my "specialist". Was nice, explained everything and worked to get me the best deal possible. My only complaint (and it's not about him) is in the check out process they sorta try to guilt you into leaving a tip for your specialist. I spent over 4K on 2 tickets and now you want me to give the guy $40 minimum? IMO that's crazy. I'm a good tipper in situations where tipping is normal.(I routinely tip between 20 and 30% to servers) But I thought this was just odd and a bit off putting. Pay your people and stop trying to suck more money out of my pockets. IMO tipping your travel agent is like tipping a sales clerk.

In the old days if I would have offered a tip to my travel agent (back when they had offices all over town and you walked in etc.) they would have looked at me like I was crazy. And... they would have refused it. So... if this is a trend it's a bad one that should end.

Other than that, 9 out of 10 in my experience.

Date of experience: July 13, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Melchor is a wonderful agent and we are so proud of him! As we can see, overall you've been satisfied with our services and we are so grateful for a 5 stars review! In regards to the tips, they are optional and freely given by customers if his/her experience was good. Thank you so much for bringing this into our attention so we could work it out for our customers to be fully satisfied!

Georgia
1 review
0 helpful votes
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Bradley was EXCELLENT
July 12, 2023

Excellence! First time using Skylux and i must say I was impressed to say least! I will definitely use him again and again! Patient, Profesdional, Expert etc etc… is how Bradley is! Highly recommend him!

Date of experience: July 12, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.

Florida
1 review
0 helpful votes
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Great service and prices
July 11, 2023

The agent was extremely helpful found lots of options and excellent choices at good prices.

Date of experience: July 11, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

California
1 review
0 helpful votes
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Good exp
July 11, 2023

Edwards was great. Worked with me to get best itinerary
Rates could be better

Date of experience: July 11, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.

Massachusetts
1 review
0 helpful votes
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Responsive
July 11, 2023

Prompt follow-up, relevant info, attention to requirements and details, clear communications, real time chat efficiency

Date of experience: July 11, 2023
Herman B. — SKYLUX Travel Rep
over a year old

On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.

France
1 review
0 helpful votes
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A go to,service after inefficiencies with airline website and phone service

Date of experience: July 10, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Texas
1 review
0 helpful votes
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Excellent
July 10, 2023

Very pleasant and informative and politeness. The agents which is magnus had very good knowledge of ticketing. I would highly recommend him for promotion.

Date of experience: July 9, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

Massachusetts
2 reviews
0 helpful votes
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Experience with SkyLux
July 10, 2023

The agent who helped me was extremely patient and courteous. He presented multiple options and eventually found an option that suited my needs. He was also very helpful regarding using airline points to reduce my fare further.

Date of experience: July 9, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Illinois
1 review
0 helpful votes
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Very easy
July 9, 2023

Very easy, convenient, answered phone late in the evening.

Date of experience: July 9, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Utah
3 reviews
0 helpful votes
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Easy & Confident Process
July 9, 2023

I felt no pressure working with Kenan. He gave me several options of when to fly and cities to fly from. We are confident in our travel arrangements and Kenan assured us we can reach out any time with questions.

Date of experience: July 8, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

California
1 review
0 helpful votes
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As always, great deals and personalized experience. Leo is a wonderful agent who took care of us all the way. Kudos!

Date of experience: July 8, 2023
Herman B. — SKYLUX Travel Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!