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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,031 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
321
shipping
27
quality
1,478
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New Jersey
1 review
0 helpful votes
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Always first rate service. We have used them several times this year. Summer is the best! Great deals and efficient handling.

Date of experience: May 15, 2019
Virginia
1 review
1 helpful vote
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I am very pleased with Moreno. He was polite, attentive. Listened to my requests and found me great seats business class to Bali on my favorite airline Qutar. I have to fly economy back because of time restrictions but I am still pleased as even Economy on this airline is awesome.

Date of experience: May 2, 2019
Michigan
1 review
0 helpful votes
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Travel Continent
April 30, 2019

Great Service and Very Supportive Staff for getting the tickets booked. Purchased tickets from Canada to India. Great

Date of experience: April 30, 2019
Illinois
1 review
0 helpful votes
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Terrific!
April 27, 2019

Very positive, professional and fun.
Attila gave me options, did not push, had humor and made me feel good.

Date of experience: April 25, 2019
Georgia
1 review
2 helpful votes
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Purchased 2 Virgin Australia international Airline ticket Business class from Skylux Travel and two childrens tickets for same flight but direct from Virgin and 4 tickets direct from Delta for the beginning leg of the Australia trip. Delta flight collasped resulting in Itinerary change and therefore refunded our cost. Virgin children's tickets also refunded in full from Virgin. Skylux not refunding tickets claiming fees apply from Virgin but Virgin says not that's not true. Skylux travel is dishonest and manipulative. Beware of their practices.

Date of experience: April 11, 2019
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your feedback.
At the moment we are unable to locate your booking. Please send us an e-mail with your name and ticket number for investigation at [email protected]
Sincerely,
Skylux Team

Victor S.
Florida
1 review
0 helpful votes
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My Manager Zackary Checkster was tireless in coming up with new routes, carriers and new deals for me for my three country Asia tour in January, 2020. He kept at it until we finally found one that works for us at a price that I thought was a excellent deal. So now I can look forward to a journey in comfort in a flat bed.

Since I have not dealt with SkyLux Travel before, I was naturally leery in this scam infested world. Zackary was able to allay my concerns that lead to this happy outcome.

Date of experience: April 4, 2019
India
1 review
0 helpful votes
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Excellent professional service. Very efficient and responsive. I would certainly consider them next time

Date of experience: March 30, 2019
Mississippi
2 reviews
1 helpful vote
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TRIP TO SPAIN
March 27, 2019

EXCELLENT WORK. I WILL USE YOU AGAIN AND AGAIN. I AM VERY HAPPY WITH YOUR HARD WORK TO GET ME THE BEST DEAL. THANK YOU.

Date of experience: March 26, 2019
New Jersey
1 review
0 helpful votes
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This was the easiest process EVER. With one call, my travel agent found EVERYTHING I requested and more! AND, the price was well below all the other quotes I received!

Date of experience: March 21, 2019
Florida
2 reviews
0 helpful votes
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I was able to purchase a business ticket at great price! Keanu was wonderful! He was patient and understanding, most importantly competent at finding the best itinerary within my budget! Well done!

Date of experience: March 6, 2019
AE
1 review
4 helpful votes
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Very disappointed
February 15, 2019

I am very disappointed with lack of information provided during booking. The agent did his best to give us a lower price and ended up booking our multiple destination trips separately (without letting us know) where we had to pick up our luggage at multiple destinations. In addition, they booked a lower class ticket to make the price attractive and when I came to change my booking, I was stuck with a reservation that was extremely inconvenient where I have an 8 hour layover after a 16 hour flight. I even offered to pay more to reduce my layover time but I was told I dont have any other options and I have to take that flight due to the class of my ticket. I am surprised none of that was disclosed during the booking time. Every traveler has a need, some people are looking the cheapest price and some travelers need the flexibility. Overall, this has been a very bad experience. This was my first and last experience and I highly recommend any traveler to go over all the booking details before purchasing the ticket through SkyLux. Some airports have different rules than others and it is very important to have access to all the restrictions and rules prior to traveling.

Date of experience: February 15, 2019
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your feedback.
We are sorry for any created inconvenience and are constantly working on improving our services. Your complaint has been forwarded to the agent and his supervisor for review. Should you need any assistance with an active booking, please do not hesitate to get in touch with us.

Sincerely,
Skylux Team

New York
4 reviews
1 helpful vote
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Excellent service
February 15, 2019

The agent was very understanding of my needs, booked my ticket accordingly. Timely and expert service

Date of experience: February 13, 2019
New York
1 review
1 helpful vote
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Nolan was great, very patient and walked me through each steps from finding the flight, booking and making the purchase. The fare was a great deal but his service was outstanding.

Date of experience: February 5, 2019
California
1 review
3 helpful votes
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Ranger returns emails promptly, delivers the information within a day, and finds great deals for us. If we need to adjust to allow for a stay-over city, he makes it happen. The prices for Business class are always lower than what we can find.

Date of experience: February 3, 2019
California
1 review
1 helpful vote
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Great Service
January 26, 2019

My agent, Matteo, was professional and efficient. He asked appropriate questions to find out what I was looking for and got me several flight options including the one I ultimately chose.

This was my first time using SkyLux and will definitely consider using them again.

Date of experience: January 25, 2019
Georgia
2 reviews
0 helpful votes
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Jackson Wright has worked with me on several trips and has always provided wonderful customer service. He finds alternate routes when requested and helps me creatively find solutions for our travel needs. The prices we receive from Skylux are great values.

Date of experience: January 14, 2019
Minnesota
1 review
0 helpful votes
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Anthony did a great job--really easy to work with. Great prices. I've traveled on multiple international flights purchased through SkyLux. All went without a hitch.

Date of experience: January 12, 2019
California
3 reviews
0 helpful votes
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Matteo Hinman of SkyLuxTravel, not only exceeded our price expectations, he was patient and delightful to work with throughout our numerous phone calls. We were, initially, not certain of our dates and Matteo remained helpful, caring and professional throughout.
He also immediately understood what we wanted.

Date of experience: January 4, 2019
California
2 reviews
0 helpful votes
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Excellent Service
October 24, 2018

I bought business class tickets from SFO to India via Skylux. Olby, who assisted me, was prompt, professional and very helpful in getting me a good price on the travel. Every aspect of the service, from the detailed explanations to the final ticket confirmation, was excellent. Highly recommended.

Date of experience: October 23, 2018
Oregon
2 reviews
0 helpful votes
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Glen booked a very complicated itinerary with professionalism and courtesy, accomodating specific needs and providing us with tremendous value.

Date of experience: September 29, 2018