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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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California
1 review
0 helpful votes
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Wells at Skylux
December 8, 2020

I have used this company for a few years now and Wells has always found the right flight and price for me

Date of experience: December 8, 2020
California
1 review
5 helpful votes
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Bad
December 8, 2020

My flight was canceled due to minor restrictions by the airline which my agent did not tell me. I am asking for my refund and yet to receive it.

Date of experience: December 8, 2020
Herman B. — SKYLUX Travel Rep
over a year old

Dear Raphael, We have gathered all information together and your request is in progress. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.

Utah
1 review
0 helpful votes
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Norm was very helpful and knowledgeable. We were forced to cancel.and reschedule and he made the process painless and handled it nicely. Ypu can trust Skylux and I will be using them again for sure.

Date of experience: November 27, 2020
California
1 review
0 helpful votes
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Excetservice
November 26, 2020

Angelique who we worked with was extremely responsive, quick and delivered a wonderful price for our upcoming trip.

Date of experience: November 25, 2020
Illinois
1 review
0 helpful votes
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Thankful for the care
November 21, 2020

Thanks Zackary for taking care of our booking. His efforts and enthusiasm is well appreciated. Skylux is the best!

Date of experience: November 20, 2020
Massachusetts
1 review
0 helpful votes
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Ticket exchange
November 13, 2020

Got my flights exchanged fast. The alternative options offered were very reasonable, so I will definitely book more flights in future with this company.

Date of experience: November 13, 2020
California
1 review
6 helpful votes
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WITHHOLDING REFUND
November 11, 2020

After our flight to Japan was cancelled, SkyLux has continued to withhold our refund after many attempts by email and telephone to resolve this issue. Our Agent Matteo has slow to respond to our concerns. His resolution was for us to pay SkyLux an additional $400 to get a $600 credit and forfeit $100 of the original amount paid. A second option was to receive a credit for travel on the same airline but within 9 months from the date of original travel. This is totally unacceptable and seems illegal. SkyLux came highly recommended by a trusted professional, but will advise him to reconsider using you in the future in light of our experience.

Date of experience: November 11, 2020
Herman B. — SKYLUX Travel Rep
over a year old

Dear Jeffery, We have gathered all information together and your request is in progress. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.

India
1 review
0 helpful votes
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Enzo is the best!
November 12, 2020

Enzo is the best... so kind, patient, caring, and so professional and helpful... I will call him every time. God bless you!

Date of experience: November 11, 2020
California
2 reviews
0 helpful votes
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Albus
November 5, 2020

Albus was so helpful when I initially made my reservation and again when I had to cancel. I would recommend him to anyone.
Thank you

Date of experience: November 4, 2020
Singapore
1 review
0 helpful votes
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Great experience
November 4, 2020

Reasonable prices for business class deals combined with excellent attention from their travel agents. Nothing much to add here. Highly recommend!

Date of experience: November 4, 2020
Illinois
1 review
1 helpful vote
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I received a great support in planning my last-minute travel to Asia. Wonderful! I will call again for other trips!

Date of experience: October 28, 2020
California
1 review
1 helpful vote
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Excellent service and pricing
October 27, 2020

We greatly value working with SkyLuxe and Ranger (our dedicated agent) and highly recommend this service to others. Generally speaking, we feel we receive the best pricing on first and business class tickets.

Date of experience: October 27, 2020
Oklahoma
1 review
1 helpful vote
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Great experience! Very friendly and knowledgeable staff!

Date of experience: October 27, 2020
Texas
1 review
4 helpful votes
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It was really sad and bad experience
October 27, 2020

Two of your agent did really bad job and I was depressed did not get help on time. Niccolo Spring and Rudolph Robinson was my agent this time and both of them didn't do good job.

Date of experience: October 27, 2020
Herman B. — SKYLUX Travel Rep
over a year old

Dear Feroza, we’re sorry to hear about your experience. The issue will be investigated by our Compliance Department.

Missouri
1 review
1 helpful vote
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First time all well
October 26, 2020

Have used Skylux Travel just once but I can say I am sure I will book more flights with them. I received premium service and great price for business class tickets

Date of experience: October 26, 2020
Greece
1 review
1 helpful vote
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Percy did a great job helping me to get a return flight to the US after Lufthansa's cancellation of my original flight.

Date of experience: October 23, 2020
Georgia
2 reviews
0 helpful votes
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Liam was super helpful
October 14, 2020

Liam was super helpful, courteous and professional. I will definitely be booking with Skylux again in the future.

Date of experience: October 14, 2020
New York
1 review
0 helpful votes
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Wonderful and caring
October 8, 2020

Skylux Travel is the most responsive travel agency I know. All my questions were answered clearly, I can be sure my flight bookings are safe. Wonderful service!

Date of experience: October 6, 2020
Missouri
1 review
0 helpful votes
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COVID-19 exchange
September 30, 2020

Our trip was canceled due to COVID-19. Agent explained what are our exchange options and made sure we get the best out of this troublesome situation. We are grateful for his caring attitude.

Date of experience: September 29, 2020
California
1 review
13 helpful votes
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DO NOT USE SKYLUX
September 29, 2020

Skylux received a refund for our airline tickets from the airline nearly two months ago and still will not refund our money. It is in fact OUR money and OUR refund. Our agent continues to give us the runaround and has said several times that the refund is being processed but still nothing. No one else at the company will help. Buyer beware. Book directly with the airline so you don't have to go through this.

Date of experience: September 28, 2020
Herman B. — SKYLUX Travel Rep
over a year old

Dear Michelle, Please accept our apologies for any delays caused by the overwhelming number of cancelations, exchange, and refund requests. Please kindly provide your Booking confirmation number together with an associated email address at [email protected] so we can take care and follow-up on your request.