SKYLUX TravelReviews 3,032

Jackson is very knowledgeable and communicated very well with us.
For our first experience the process was efficient and seamless.
Looking forward to our European trip!

While selling the tickets they were prompt with their responses and now that they have overcharged us and have to give back the refund, there is no response. The lady Blaire has a different excuse each time she doesn't pick up the call. We are seriously considering this company might be fraud one. Please fond someone else to book your travel.

I was able to find business class tickets for way cheaper than what the other travel or airline websites were showing. Marvin did an excellent job following up with me and ensuring I got convenient flights. Skylux has definitely earned a customer for life.

WORT EVER... TOTAL SCAM... THEY TAKE YOUR MONEY AND YOU WILL NEVER SEE IT AGAIN IF YOU CANCEL... DO NOT TRUST THEM AT ALL, YOU ARE BETTER OFF GOING AND BOOKING YOURSELF... ITS BEEN TWO YEARS THEY KEEP AVOIDING MY REFUND WITH EXCUSES..

Great travel agency, wonderful travel consultants.
I really like working with Melinda Gates. She always goes above and beyond the call of duty to assist travelers.

SHE IS VERY ACCURATE IN HER WORK, SHE UNDERSTAND WHAT CUSTOMER NEED, FOLLOW UP
IS ADMIERABLE I FEEL MORE COMFERTABLE TO WORK WITH HER IN FUTURE, THANKS

After saving for two years I booked by Dream Trip starting with Sky Lux Travel. When I arrived at LAX the airline would not accept or honor my tickets. Swiss Air told me it was an "Award Ticket", not a passenger ticket. I have no idea what an Award ticket is; I only know I paid for something I did not receive. I was to fly to Zurich then Munich then take a Danube cruise, then stay a few days in Budapest and fly on to Istanbul. All of it did not happen because Sky Lux Travel did not issue appropriate tickets. I am devastated. At 75, having had cancer twice, who know how easy it will be to have such a trip again? A Sky Lux agent tried to resell me other tickets costing thousands of dollars more than I already paid. I call that fraud, and I will seek redress from the many legitimate agencies and an attorney as soon as I can. The trip was cancelled and I lost almost $10,000 for not being able to enjoy the many things I expected to.
I cannot add proof of purchase in this system because there were so many purchases. But I have all the receipts.

I booked a direct flight from Nashville to London through Skylux Travel. When British Air cancelled the flight, I requested a refund. Skylux gave me a refund but charged almost $400 to give me that refund. I made a complaint to British Air, but they told me that they were not involved with the Skylux penalty. If you book directly with the airline, you would not have to pay a penalty.
Right now our US Embassy is telling all US citizens to not go to the UK because of the pandemic. Flights through Skylux that are cancelled because of COVID will also carry a penalty. Based on other complaints, approximately $400 seems to be their typical charge.
Herman B. Must be a robot. He did not answer why I was charged almost $400 for a flight cancelled by British Air. British Air did confirm that the airline gave me the refund, but they have nothing to do with the penalty... THAT WAS ALL SKYLUX

I purchased a ticket the company cancel one leg and the Skylux is making me go through hell just to deal with them, this company is a nightmare.
You only deal with your designated agent and if she like mine Anita does not contact you or solve the issues you have NO ONE to call or reach, you are hooked to the person that will may be help you or not.
It was a nightmare, this was supposed to be a service to get a business class ticket at a slightly better price but honestly is NOT worth it, complete nightmare, just filed with the BBB and also I called my credit card company to get the refund since I have all the documents stating the cancelled flight.
I could not cancel with Copa that was the company since I book through this nightmare company.
Caveat Emptor, don't go even near this people!

Update! 09/11/21

They sent me a message stating that I have to send an email to fix this issue.

I called several times, I email even to someone that still kept on trying to book me on another flight, and when I denied her generous offer, she mentioned that I will have to pay fees for the cancellation.
I really lost it, this woman was telling me that because Copa Airlines cancelled my flight I had to pay from my pocket to cancel my reservation?
The level of incompetence and negligence is paramount here, the same happen to my "agent" sending me an email with a charge for cancellation.
I HAD IT WITH THIS PEOPLE, PLEASE BE SMART DON'T TOUCH THEM!

Nikita was excellent in his follow through. He is a very patient man who is knowledgeable and very thorough. I will continue to use, and recommend him for further travels.