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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,480
This company responds to reviews on average within 0 days

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Florida
1 review
0 helpful votes
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Wells is phenomenal!
March 7, 2023

This is my first time booking with this agency but will definitely not be my last. Wells has provided exceptional customer support. He has gone above and beyond to provide me with any answers to my questions and solutions to a few problems we have faced. Highly recommend this service!

Date of experience: March 7, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so happy that you were satisfied with our services! And we are excited that you consider coming back to our company in the future. Till we meet again!

Florida
1 review
0 helpful votes
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Excellent Customer Service
March 7, 2023

Ronald was very helpful in helping me find a multi-city trip.

Date of experience: March 7, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for the solid review! We wish you safe travels.

Texas
1 review
0 helpful votes
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Turkish airline reservation
March 6, 2023

Alonso is responsive and timely. It comes in handy when customers travel internationally.

Date of experience: March 6, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words and we hope to have the chance to serve you again in the future.

California
1 review
0 helpful votes
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Very satisfied
March 6, 2023

Fergus was very professional and extended extra help that I needed.

Date of experience: March 5, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer, thank you for your feedback. We'll let Fergus know that he is highly appreciated.Thank You.

California
1 review
2 helpful votes
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Travel Agent Ghosted Me
April 4, 2023

I needed to change departure flights. Emailed and called the agent Marvin Rothenberg. He said he would find out information and never responded. Horrible customer service. I emailed the company to complain. No response either. Don't use this company. Sketchy

Date of experience: March 5, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 227179
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

New York
1 review
0 helpful votes
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EWR-MNL
March 5, 2023

This was the first time I booked with SKYLUX and I must admit it was a pleasant experience. Tracie was on the ball as we say and very accessible. She answered my questions thoroughly and was always available. If she was on another line she called back promptly! Way to go Tracie!

Date of experience: March 4, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

California
2 reviews
0 helpful votes
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Excellent customer service
March 4, 2023

First time using Skylux and a pleasant experience thus far. My only issue is that I also purchased flight protection which included 24-hr flexibility for changes or cancellation. A few hours later I requested to change the return flight to one day later. I thought that's simple enough and within the 24-hr window so everything should be fine and I told the agent only change the flight if the price is the same. So they used the flight protection and were able to work it out with the airline to exchange the ticket at no extra cost. However since it's now technically a new ticket, I have to pay for the protection again if I want it. So I was annoyed by that, and I wouldn't have changed it if I knew that the protection wouldn't be transferred. He explained to me the protection was the way they were able to exchange the ticket at no extra cost just as I requested, but I didn't clarify that I also meant like no extra cost for protection either. So I write it off as a miscommunication. Otherwise very happy.

Date of experience: March 3, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!

Florida
1 review
3 helpful votes
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Excellent service.
March 3, 2023

By far the best experience in booking business class airfare. Quickly received many options and prices. Follow through with issuing tickets and seat assignments.Able to reach out to agent at all times. Very responsive and anytime anywhere assistance at no extra cost.
Thank you

Date of experience: March 3, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We’re really grateful and appreciate you taking the time to share your rating with us!

California
1 review
0 helpful votes
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I was looking for a business class ticket to Europe for a client and the best I could find was $4100+. I have never contacted SkyLux before but I submitted my request and within a matter of minutes I was contacted by Victor and given a quote of $3598 for the trip. In addition, this entailed 3 planes going and 3 planes returning and all of these flights were business class. Before when I was just using the regular search sites for flights only the two transatlantic flights were business and the four others were economy. I can highly recommend the use of SkyLux for your international business class flights.

Date of experience: March 3, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

California
1 review
0 helpful votes
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First time using - and i was curious to know how good the service would be (as it was an advert that popped up -at the same time i was looking for flight options!). Having flown many times, and used travel agencies in the past, am aware of what service(s) should be included. My contact was prompt in reaching out when i went on their website for a quote - and within an hour, i had several proposals and prices to work on - this was for multi leg international flight. Within 2hours, i had booked 6 flights, in 4 countries, and kept in budget. Certainly, would use again.

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We’re really grateful and appreciate you taking the time to share your rating with us!

Florida
1 review
0 helpful votes
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Very satisfied
March 2, 2023

Very profesional and knowledgeable.
Answer all my questions, with great patience. Excellent treatment and service

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

California
1 review
0 helpful votes
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Beyond expectations
March 2, 2023

I was suspicious making contact with Skylux but it turned out to be like having a travel agent!
Extraordinarily helpful

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Florida
1 review
0 helpful votes
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Thalia went above and beyond!
March 2, 2023

Thalia was very hands on and went back and forth until I got as closest to what I needed with my flight. She called me consistently until she got it and never once dropped the ball!

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent Thalia was able to meet your expectations. Thank you so much for your positive feedback!

Colorado
1 review
0 helpful votes
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Excellent
March 2, 2023

I have excellent experience with Jonathan. He is very professional and responsible person.

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Florida
1 review
0 helpful votes
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Andy
March 2, 2023

Very Satisfied with services in a very quick booking for my flight.
Timely call back.

Date of experience: March 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Indiana
1 review
0 helpful votes
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So Africa
March 1, 2023

Helpful and gave me several options to consider since my travel was flexible.

Date of experience: March 1, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for choosing us for your travel needs, and we look forward to serving you again in the future.

Maryland
2 reviews
0 helpful votes
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Aaron K was very helpful.
February 27, 2023

Aaron K was very helpful in getting me a very good price on a business class flight to Africa. He found me several options, which enabled me to look at the advantages and disadvantages of each option. I would use Aaron and Skylux again.

Date of experience: February 27, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We're very glad to hear that you're happy with our Agent! Thank you.

New York
1 review
0 helpful votes
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My agent, Philip, was a pleasure to deal with. He was conscientious, fast and responded to all queries quickly and when he said he would. It was far easier to deal with Skylux than an airline. I would recommend them to all travelers not just for saving money but for a pleasant experience.

Date of experience: February 27, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Hello Alan, Philip will be happy to receive your review, thank you for kind words and a 5 star rating!

Texas
1 review
0 helpful votes
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Be patient
February 26, 2023

I reached out as I really wanted to have a reasonably priced business class ticket to Europe.
I was flexible to some extent. Days and destination could be moved around.
Stanton gave me some options one day but nothing seemed. Worthwhile.
I tried again another day. So did he. Finally he arrived at a good option for me. It was only a few hundred dollars more than premium economy. I took the option. I am pleased.

Date of experience: February 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are grateful to have Stanton in our team,thank you for such nice words.

District of Columbia
1 review
0 helpful votes
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Good deal, good customer service
February 24, 2023

Aaron was able to save us a good amount of money on business class flights to Sydney, Aus. It took a little time and a few phone calls to sort it out, but it was well worth it. Looking forward to our trip!

Date of experience: February 24, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent Aaron was able to meet your expectations. Thank you so much for your positive feedback!