On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer Reviews Summary
SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.
We monitor reviews for authenticity
National delivers great customer service and we can count on a clean, well maintained car when we rent from National.
This is a great website for telling people about your experience with these websites. It doesn't require you to give your personal info, and this is how I write about the terrible learning compainies that my school uses. This was a great idea, executed greatly. This a a great website. Infact, if you're reading this, you're on it right now. Thanks sitejabber.
We've got your back, Everest!
Guys. I came here to be a bro to a website I love. And you make me sign up with email, ask for my date of birth, and tell me my review has low credibility because I did not upload a photo/ video. Nahhh. Just let me leave a quick text review.
I use them all the time to investigate products and companies. The site is very informative and is an excellent tool. I do wish there was a star system of zero which some companies deserve,
We're glad you find Sitejabber useful, Tom. We appreciate your suggestion about a zero-star rating system—it's something we will consider for future updates!
The team behind Sitejbber is also incredibly responsive and committed to continuous improvement. They're always listening to feedback and making changes to enhance the user experience.
We've got your back, Kevin!
I use sitejabber all the time before buying something from a company I've never had an experience with before.
Thanks for sharing your experience with us, Teresa - we really appreciate your feedback!
Very impressive and accurate to assist to their customers, I really appreciate and give their team a huge effort and good work keeping
Thanks Maila!
Sitejabber is a game-changer for online shopping. Its reassuring ratings instill confidence, especially when navigating unfamiliar websites. With its AI-driven platform, millions of buyers like myself connect seamlessly with businesses and their offerings. Sitejabber's reliability and user-friendly interface make it a true blessing in today's digital landscape. I'm grateful for its commitment to integrity and wish more platforms followed suit.
Thank for leaving us a review, Glenn! We've got your back. 🙂
They offer the platforms that I like to play! Friendly customer service! They are quick to respond! Follow them on Instagram
Thank you for leaving us a review, Noelle!
Whenever I have a problem. Management always take care of it. Thank you for being attentive to ant situation that's occurs
We've got your back, Elizabeth!
A highly reliable reviews platform that businesses are not fond of. Unlike other review platforms, this platform does not delete legitimate reviews, ensuring that the feedback from customers is accurately portrayed.
Finally, we have a review platform that is genuinely neutral, independent, and worthy of our trust.
Thank you for leaving us a review, Mouloud! We appreciate it.
Отличный сайт, сделан на совесть, красивое оформление! В нежных синих тонах, если полезно для всех.
Thank you for leaving us a review! :)
The issue was resolved to my satisfaction. The man was very nice. He helped me a lot. One hundred characters? Really!
Thank you for leaving a review Guy!
This website is probobly one of the best out there, As this website tells you if a website is bad or good by its reviews but I only have one issue, the deisign looks to basic (I recomend canging the top bar to any color other than blue or any shade of black and white.)
Hi Michael, thank you for sharing your experience with Sitejabber. We greatly appreciate your feedback and suggestion.
I am really thankful that Sitejabber is available for the public to make honest reviews and to view opinions. I really wish I had used this site before dealing with a lot of companies. I have awful experiences with various
Companies, and then I go on Sitejabber to research and people have posted similar experiences. I just wish I had researched Sitejabber first before dealing with these companies. Sitejabber is really a useful site. Thank you for letting us use our freedom of speech amendment.
Thank you for sharing your experience with Sitejabber, Connie. We greatly appreciate your feedback. We are delighted to hear that you have found our site to be helpful!
Why do I write a review and it doesn't show. I did the profile to 100% and still nothing. Why make this so hard
Hi Chris, thank you for expressing your concern. Reviews are typically published within 48 hours, but some may undergo additional review, which can extend the process to up to 10 days.
One of the possible triggers for this delay is when a review comes from a brand-new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We apologize for any inconvenience caused and appreciate your understanding!
Amazing... I really like this site.service or Quality best.thanks for good service. Very satisfied with the company's service.
Hey Isrita, we've got your back!
Sitejabber, It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. The AI-enabled online platform that unites millions of buyers with businesses and their products.Thanks for everything you do, you're a blessing to us in this world we live in. I only wish there were more people out there who want to do what is right for others. Software is good and very reliable to use. I recommend it.
Hi Sayani, thank you so much for taking the time to give us feedback. We're absolutely thrilled that you enjoy using Sitejabber! 🙂
U write a review completed 100%. I don`t receive any email regarding any issue or confirmation. My post no show up
Hey Nicole, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days.
One of the possible triggers for this delay is when a review comes from a brand new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand!
Shonky website, actively encourages negative reviews and I guarantee if I had a business account I could sign up, pay them money and "improve my listing". Any review website that has a character minimum to leave a review is encouraging negative ranting people.
Hey Andrew, we appreciate you taking the time to share your concerns with us.
Our goal is to gather genuine experiences, whether positive or negative, in order to help others make informed decisions. We want to assure you that our platform does not solely promote negative reviews. We value all feedback in order to provide authentic user experiences.
To clarify, we do not charge businesses to remove reviews. Negative reviews can only be taken down if they violate our Terms of Service – you can learn more at https://www.sitejabber.com/faq#filter.
Our platform collects and publishes reviews from various sites, not just Sitejabber. Additionally, we offer a "Resolution Window" for customers to address any concerns they may have.
The character limit is intended to encourage detailed and insightful reviews, fostering understanding rather than encouraging rants. Please don't hesitate to contact us if you have any further concerns so that we can assist you further.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words and support! It's truly rewarding to know our efforts are making a positive difference. We're here whenever you need us and committed to maintaining your trust every step of the way.