On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SiteGround Reviews Summary
SiteGround has a rating of 3.4 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 11th among Web Hosting sites.
We monitor reviews for authenticity
I had a bunch of different questions around CMS hosting, SSL certificates and migration. I got a quick, friendly and knowledgeable advice on all of them.
SiteGround has a very qualified and friendly support team. I am basing this not just on this one interaction but many over the years.
My experience with SiteGround has been lightyears better than any other hosting company. Great team there!
Very accomodating and very swift customer service. They understand their customer's situations and concerns.
Antonia went above and beyond to help this novice Wordpress user. I can't sing the praises of Siteground support enough. Plus they are really nice and never snarky to me (like OH WHY DIDNT YOU KNOW THIS?).
Nice customer service. Keep a good job. Had some doubt related to domain cancelation which got resolved.
The support tech responded to my questions as to why my GoGeek account of six years did not look like the photos that SG is using to tout my upgrade to the new customer interface. The disappointing response... we're still working on it and there is no timeline to forecast when you will be upgraded.
Basic email password reset (if forgotten) and password change functionality are not available on Roundcube webmail for shared servers plans.
I am delighted with the customer service that Siteground gives. It is fast and the operators are always very friendly and very helpful.
I was forgot with one of my site hosted here has automatic renewal on. Unfortunately, the client who owns the site didn't want to continue the service with me, due to this whole economic slow down which impact them as well. So now I'm left with the bill myself. So I asked Siteground for a help with the refund, and just like that, in less than 5 minutes of chat, I got a refund for 11 months, the 1 month charged because it's already running, but it's fine. Really glad for that, during this time of pandemic, knowing I don't have to pay that much for something that I forgot. Always love siteground from day 1.
There is no doubt in my mind, that among the best tech support you will get will still be siteground.com. Highly recommended.
I am the owner of a small marketing agency. I always get prompt, excellent customer service 24/7 from SiteGround.
Samuil G. Is probably to best costumer service chat I have ever received. Thank you so much for listening and understand my issue. He was great! Couldn't ask for a better rep.
Really a nice person and helped me in my problem very well great work i hope i would get help always from this type of people
I needed immediate access to my cpanel and Pavel was absolutely brilliant and sorted it in seconds. I've used other hosts before but Siteground is the best for the speed of my site and the customer service is second to none!
Doncho was attentive and responsive to my needs.
He answered all my questions, made me feel extremely comfortable.
I would like say a big thank you to siteground team
I felt the questions were a bit silly but I needed answers
They were answered very professionally
Could not have been more helpful
I will be joining siteground as soon as my hosting is near expiring
Many thanks once again
Mark
Great and fast service! Problem solved. Short wait period. Very pleased all and all. The first but not the last time I used the service.
They set the standards others should follow! Very fast and efficient service from friendly staff. Couldn't be better!
Short wait period. Helped me with exactly what I needed. I have used chat support a few times and every experience is positive.
From the business
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, please note that you could change the password from your control panel (SiteTools). Check out this tutorial for more info: https://my.siteground.com/support/tutorials/email/webmail.