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SiteGround

3.4

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SiteGround Reviews Summary

SiteGround has a rating of 3.4 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 11th among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112

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Spain
1 review
0 helpful votes
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Fantastic support
August 3, 2020

Night and day these guy's and girl's are there excellent chat system. Called at midnight and got a reply straight a way, thanks peter m for helping

Date of experience: August 2, 2020
Mississippi
1 review
0 helpful votes
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Excellent support
August 2, 2020

Quick and knowledgeable. Needed to move a domain to a dev site. Tech walked me through step by step. Suggested I get an SSL cert and walked me through that as well. Great job!

Date of experience: August 1, 2020
Minnesota
1 review
1 helpful vote
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I needed to make a quick update on one page of my site -- and the durn thing would NOT let me login. Wouldn't even let me get to the login page(this is wordpress), and instead, kept shooting me back to my home page.

George had the presence of mind to ask if I'd recently added any plugins, which I had. He then disabled it, and I was back in business! This was especially important as I was running a promo... and it was CRITICAL the site work.

Date of experience: August 1, 2020
Florida
1 review
0 helpful votes
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Fantastic Company!
August 1, 2020

This is an amazing company for their services and one of a kind customer service. I had a really serious issue with my site and Boris took the time to listen, understand, and fix the issue, it saves us tremendously. Siteground and their employees are by far the best!

Date of experience: July 31, 2020
Rhode Island
1 review
0 helpful votes
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Saved The Day
August 1, 2020

My site would not load and the folks at Siteground tracked the problem down and fixed it very quickly.

Date of experience: July 31, 2020
Uganda
1 review
0 helpful votes
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Friendly service
August 1, 2020

Sitegroud Chat Team is ever prompt, patient, kind and satisfactory. I recommend them. They help even the novices.

Date of experience: July 31, 2020
California
1 review
0 helpful votes
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I have reached out to SiteGround a few times in the last couple of days since I am not a techie and need some serious help. I'm so glad I switched to SiteGround! They're customer service is impeccable and I didn't have to wait on hold either. They took care of my issues and I'm ready to go!

Date of experience: July 30, 2020
Australia
1 review
0 helpful votes
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FANTASTIC
July 31, 2020

There are the best! Just amazing job all times and they are so kind and helpful! Best best best! They are able to solve all kind of issue with any waste fo time

Date of experience: July 29, 2020
Ecuador
1 review
0 helpful votes
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Gentil y buena predisposición de atención. Lamentablemente mi problema debe ser solucionado en otra plataforma

Date of experience: July 29, 2020
Australia
1 review
0 helpful votes
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The best service hands down! I wont go anywhere else because that will be going backwards :). ...

Date of experience: July 28, 2020
GB
1 review
0 helpful votes
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Website error
July 29, 2020

Great professional advise and support. Problem fix in not time, learnt a lot will fixing the problem. Excellent service!

Date of experience: July 28, 2020
Singapore
1 review
0 helpful votes
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Delyan is an absolute lifesaviour. Solved an issue I struggled with for about 4 days, and was patient as with the rest of support staff.

Date of experience: July 27, 2020
Portugal
1 review
0 helpful votes
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Great support!
July 27, 2020

I've messed with the database and the primary site name and the support was 5 stars. They solved everything in minutes.

Date of experience: July 27, 2020
Canada
1 review
0 helpful votes
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Great Support
July 27, 2020

I was just going to leave a message for them, So that they can reply me whenever they can but after just pressing submit button they recommended me to chose "Chat" and within a second a guy named Antonio started chatting with me. And solved my issue within minutes. I appreciate Antonio for his patience.

Thank You guys at Siteground.

Date of experience: July 26, 2020
Latvia
1 review
0 helpful votes
Follow Stephen K.
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This is a review of SiteGround's online web chat help service. They have some awesome specialists that listen/read, understand and execute with ease and efficiency! I'll always be a fan of SiteGround and tell others about their awesome services! Ok ok, I know they revamped their website but, it's so simplistic in look/feel that they've hidden some of the services that I used in the past (ie: finding help hidden in the question mark at the top). Ok, maybe that sounds kind of logical but, nothing says help me better than the word "HELP" on the top bar... OR "Contact Us" Or Even a floating box near the top-right that has a phone image. But anyway, I digress... get a SiteGround account and never look back!

Date of experience: July 23, 2020
SiteGround W. SiteGround Rep
over a year old

Hello Stephen,

Thank you so much for taking the time to review our interface! Your honest feedback is greatly appreciated.

Best regards,
The SIteGround Team

North Dakota
1 review
0 helpful votes
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You can buy web space anywhere; but time and again, it is the excellent SERVICE of the SiteGround chat reps who keep me coming back. ~ G

Date of experience: July 22, 2020
Georgia
3 reviews
6 helpful votes
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Very helpful!
July 23, 2020

Within minutes, a redirect/deletion I have been trying to solve was attended to. The operator could sense I was unsure about what I was doing.

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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Consistently awesome support. Patient and thorough. Smart and effective. My clients say their sites are faster and perform better.

Date of experience: July 21, 2020
Ohio
1 review
0 helpful votes
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Always the best!
July 22, 2020

No matter what they are very fast and efficient whoevr you get to help at this company.
If you have not become a member you need to do so NOW!

Date of experience: July 21, 2020
Illinois
1 review
0 helpful votes
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Mariya was fantastic. She understood my problem and set to fixing it immediately. In addition, she helped me to understand the process of changing the domain name of my addon domain. She also immediately noticed that I needed help with my SSL certificate and fixed it before I even mentioned the issue. Fantastic service.

Date of experience: July 21, 2020

From the business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
Washington, DC, United States
+37
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