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SiteGround

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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SiteGround Reviews Summary

SiteGround has a rating of 3.4 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 11th among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Peggy G.
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Always registered a phone number to which you have access immediately. I contacted the chat support as a new customer, very efficient, responsive and helpful. Good chat support.

Date of experience: October 3, 2020
Italy
1 review
0 helpful votes
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Ogni volta che ho bisogno di assistenza, sono gentilissimi, utilissimi e velocissimi. Un servizio davvero eccellente. Il miglior servizio hosting che abbia mai utilizzato.

Date of experience: October 3, 2020
Israel
1 review
0 helpful votes
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Not only, my issue was fixed within minutes, I also got an explanation of what caused it so I can avoid it in the future. Thank you SiteGround

Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Billing help
October 2, 2020

I was having issues with upgrading my Credit card on file. Nikolay was very helpful and quick. Thank you for assisting me!

Date of experience: October 1, 2020
Pakistan
1 review
0 helpful votes
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My problem was basically because of my own stupidity!

I thought I should contact the support and go grab some tea and YET the moment I pressed that "Send" button someone had already got my back!

This is the first time I have experience such speed, so I've got to say I am quite MOVED: D

Thanks again!

Date of experience: October 1, 2020
Somalia
1 review
0 helpful votes
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Thanks SiteGround.com
October 2, 2020

Thanks all Employee's for this website SITEGROUND.COM i happy to use and easy way to make all your business

Date of experience: October 1, 2020
Egypt
1 review
0 helpful votes
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Siteground is the best for performance and customer service in the hosting business, best site tools

Date of experience: September 30, 2020
Sri Lanka
1 review
1 helpful vote
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Understanding Customers (before moving)
September 30, 2020

I'm Maintaining 1000 plus dollars per month accounts (6 Accounts) with Siteground. I was never disappointed.

Update after 1 year

I had to move all my LMS to digital ocean due to hidden IO restrictions of siteground. We lost may students during the issues. Currently we manage one account just for simple WP sites. They didn't take the responsibility of io issue and just said that they are using Google cloud platform and they can't control the read write.

But other than that, siteground is good for starters and simple e-commerce solutions. They have powerful caching system and but don't update the siteground plugin every time they push updates. Because there are many issues with some major updates. So as a user, I wait 2 weeks before update the siteground plugin.

We have moved all our LMS to digital ocean and AWS. Digital ocean is a reliable platform for bigger LMS.

Here is a referral link link1.ask2.org i used to get 2 months free from digital ocean.

Date of experience: September 30, 2020
Italy
1 review
0 helpful votes
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When I opened my first website I had thousands of offers online to chose from. I cound't make a clear decision. A friend told me to start with Siteground. "It's a bit expensive" he said "but you'll never be alone. They have great customer care!".

And that's more than true! For some issues base on the covid emergency I had to cut down some costs and even if my questions were all concerning a downgrande of the services that Siteground is selling to me (aka less money income for them) they always adviced me for MY best and not for THEIR best.

I am very, very grateful for this and I'll suggest to everyone to use Siteground, a company that puts etics in its job.

Date of experience: September 29, 2020
Florida
1 review
11 helpful votes
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Couldn't be happier!
September 30, 2020

Excellent customer service! I have used the chat option 3 times now and it has been great every time. I never have to wait more than a minute or so and the representatives are always very knowledgeable and very nice. I have zero complaints with Siteground, in fact I just migrated my wife's website from another host to my account today! My 5 websites run fast and the price is great as well. Keep it up!

Date of experience: September 28, 2020
California
1 review
0 helpful votes
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Help with getting access
September 29, 2020

Nicholas was patient with a newbie, and guided me patiently to the solution. Thanks Nicholas you are a gem

Date of experience: September 28, 2020
Kentucky
1 review
0 helpful votes
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Excellent conversation. He spent lots of time with me fully answering all of the many questions I had related to website and email hosting. Great initial experience.

Date of experience: September 28, 2020
Montana
1 review
0 helpful votes
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Excellent Help
September 29, 2020

I was overthinking a problem I was having. A couple of minutes of chat resolved what I was worried about trying to do myself. Thank you for your time and as always, excellent service!

Date of experience: September 27, 2020
Nigeria
1 review
0 helpful votes
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Friendly
September 27, 2020

This person is very friendly and nice, talk wisely and educated. I wish whenever I contact SiteGround to meet with. :)

Date of experience: September 27, 2020
NL
1 review
0 helpful votes
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Great customer service
September 27, 2020

Honest and fast replies on inquiries (pre-sales)
Hosting is very fast and reliable. Real pro's here!

Date of experience: September 26, 2020
Washington
1 review
0 helpful votes
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Using your tech-support
September 27, 2020

At first finding a number to call to get tech-support was not obvious, it took quite a while. After getting a number where I could talk to a technician it was absolutely wonderful, your technician listen to my issue, He understood right away what the problem was, and had it fixed in less than 10 minutes. Excellent work

Date of experience: September 25, 2020
Minnesota
1 review
0 helpful votes
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Great customer service
September 24, 2020

The chat was excellent and friendly. All my needs were answered even though they were a bit complicated

Date of experience: September 23, 2020
LA
1 review
0 helpful votes
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I've been a long time user for Siteground.com. With various projects and customers. The support team is very helpful and swift. Even on a Sunday evening I could find assistance with complex technical issues. And the hosting services that are offered are very much what I was looking for after a terrible previous hosting provider experience. Keep up the good work!

Date of experience: September 22, 2020
California
1 review
0 helpful votes
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Super quick support
September 23, 2020

Very helpful! Super satisfied! Glad I got the support to make my website running smoothly. It's way better than some of the other web hosting sites.

Date of experience: September 22, 2020
Canada
1 review
0 helpful votes
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We needed to cancel the auto updates for our website because it does not work well on the new Wordpress right now. The chat was quick and painless and they began implementing it right away since it was the last day for our refund.
The site runs super smoothly on their hosting plans.

Date of experience: September 22, 2020

From the business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
Washington, DC, United States
+37
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