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SiteGround

3.4

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SiteGround Reviews Summary

SiteGround has a rating of 3.4 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 11th among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112

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Australia
1 review
1 helpful vote
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Anita did a spectacular Job in fixing the fact that one of my websites was redirecting to a different one of my websites, she fixed it in minutes. GENIUS! Im not worried any more

Date of experience: October 15, 2020
Malaysia
1 review
0 helpful votes
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Eliyan is a fantastic man, he has a good smile and he helped me to solve a complex problem within few minutes.

Date of experience: October 14, 2020
Tennessee
4 reviews
0 helpful votes
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Excellent service!
October 14, 2020

Atanas went through several steps with me and with the help of Technical Support, they fixed my problem instantly!

Date of experience: October 14, 2020
Iowa
1 review
0 helpful votes
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Consistently, these guys offer helpful and prompt customer service. Over the last several years, working with SiteGround has always been a breath of fresh air. Their willingness to access and make changes to my CPanel and other backend tools allows them to do what other hosting sites can't.

Thanks.

Date of experience: October 13, 2020
France
1 review
0 helpful votes
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Great customer service
October 13, 2020

Hi,
I would like to just mention that these guys have an impressive customer service along with a great platform, kudos!

Date of experience: October 13, 2020
California
1 review
0 helpful votes
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Always a pleasure
October 13, 2020

Even when the heat is on from a client, the Customer support at SiteGround is an enjoyable experience. They know what to do. And if they don't, they immediately escalate and get a solution in the works immediately. Best support in the business.

Date of experience: October 12, 2020
Washington
1 review
0 helpful votes
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Vladamir was quick to respond and told me what I needed to do to solve my challenge. He then hung around to make sure I was successful. Too many help desks practice hit-and-run tactics, which makes me appreciate Vladamir's approach that much more.

Date of experience: October 12, 2020
Ohio
1 review
0 helpful votes
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Site Ground's customer service is fast, knowledgeable, and goes the extra mile to answer questions and offer solutions.

Date of experience: October 12, 2020
GB
1 review
0 helpful votes
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Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.

Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.

Date of experience: October 12, 2020
Italy
1 review
0 helpful votes
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Errore certificato ssl
October 13, 2020

Se l'acquisto del domino è avvenuto qualche attimo prima bisogna attendere qualche minuto o addirittura ore prima che si connetta al nameservers, dopodichè sarà possibile aggiungere il certificato SSL al tuo sito

Date of experience: October 12, 2020
NL
1 review
0 helpful votes
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Very good support
October 13, 2020

Today i had a difficult problem with some DNS settings for sub-domains. The chat support was very good and after 15 min all the questions are solved.

Professional service.

Date of experience: October 12, 2020
GB
1 review
0 helpful votes
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I have just spent the last hour discussing my company's needs with Aleksander from Site Grounds sales team. And I have never been more impressed by a service and the knowledge of a sales rep. Not only is the hosting an upgrade in every way from what we are using currently I was able to discuss the tech to a level normally reserved for the highest tier of tech support. For anyone looking for a top level wordpress host I can not recommend this service enough. Fast, secure, easily accessible, great support, and specialized in Wordpress not sure what more anyone could want.

Date of experience: October 12, 2020
Mexico
1 review
0 helpful votes
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Great Help
October 12, 2020

I spoke with EKaterina S and she was very helpful. She was willing to go above and beyond and help me restore my site from a previous back up but I didn't feel like I had the ability to do that since I am not savvy with technical website stuff but she did a great job in trying her best to assist me. She gave me the info I think I will need to fix the issue. I need a developer and she also gave me a link. She was very helpful, understanding and nice and I appreciated her professionalism. Thank you!

Date of experience: October 11, 2020
Texas
1 review
0 helpful votes
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Top notch support
October 12, 2020

I've hosted my domains on SiteGround for years now, because they've always patiently helped me with technical support till matters were solved. Their uptime has been excellent.

Date of experience: October 11, 2020
Pennsylvania
1 review
0 helpful votes
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I needed an answer to a minor question and got a real quick answer, which while minor was really important for me to know.

Date of experience: October 10, 2020
Saudi Arabia
1 review
0 helpful votes
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Supportive
October 8, 2020

The siteground support team is very cooperative and supportive. I appreciate their support team for their quick response.

Date of experience: October 7, 2020
Wisconsin
2 reviews
0 helpful votes
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Helped Setup Subdomain
October 6, 2020

They try to teach and help at the same time. Guided me through a subdomain setup because I had forgotten.

Date of experience: October 5, 2020
Massachusetts
1 review
0 helpful votes
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After 4-plus years with Siteground, our experience as a company has been very positive. Exceptionally so. And here's the short list:
1) Chat response after my initial query was no more than 1-min: 30-sec [that was the longest "wait"].
2) Early on, had gremlins on our site after coordinating content for legal and compliance reasons with third parties. Once again to chat response/service where I typed in the issues. The Siteground tech helped two ways: one, by making changes on their end and two, by walking through steps we needed to do on our end.
3) Their explanations are easy to understand for mortals like me. I don't work in HTML.
I haven't been disappointed with their services. And I suspect it'll remain that way...

Date of experience: October 5, 2020
Luxembourg
1 review
0 helpful votes
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Thank God Yordan was there when I needed help with a particularly picky DNS issue. He tackled it with clarity, wasn't afraid of taking it slow, and displayed the patience of a saint. Thanks for being there. Couldn't have done it without you.

Date of experience: October 5, 2020
Connecticut
1 review
0 helpful votes
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Great Expectations
October 5, 2020

I expect and always receive fast support and a solution
That is why so many others highly recommend Siteground hosting
Thank you

Date of experience: October 3, 2020

From the business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
Washington, DC, United States
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