Sirius XMReviews 121

Signed up for a 36 month promotion program end of last year, and had to replace my vehicle this month as my old one was totaled in a collision deemed not my fault. When I contacted their customer service team, they said my newer (2018) vehicle was not eligible for that promotion subscription. I gave a low score after call survey, so the corporate resolution team contacted me. They confirmed my 2018 vehicle is too advanced technology wise for the other promotion. Online the offer a better promotion, but when I requested they switch me instead to that one, they said that promotion is only for vehicles 2017 or older. (How convenient!) Online, the promo says up to 2022 model year vehicles, so they flat out lied!
Do not recommend!

Must call every year to get the same rate. Called on 5/19/25 to get last year's rate. Rate not available, but can give me a new rate. Meanwhile, I was on the phone with Sirius XM for my mothers phone on 5/5/25 (2 weeks ago) and received the same rate I was requesting today. Cancelled plan. Tired of paying for radio!

I have been a loyal subscriber of Sirius XM for 25 years, and it is with great disappointment that I have finally decided to cancel my membership. My experience with Sirius XM's pricing, cancellation policies, and customer service has been increasingly frustrating and has led me to permanently sever ties.

First and foremost, the pricing structure is misleading. When I initially signed up, I was under the impression that I would be paying $6.99 a month. This seemed like reasonable pricing for access to a decent selection of music and talk radio channels. However, without any clear communication or warning, my monthly rate was increased to $24.99. This substantial price hike felt like a classic bait-and-switch tactic, leaving me dissatisfied and feeling taken advantage of.

Attempting to resolve this issue was an exercise in futility. Sirius XM's customer service team was unhelpful, providing no clear explanation for the price increase, or offering a sensible solution. They seemed more interested in retaining my business by offering confusing and quickly expiring promotional rates, rather than addressing my concerns about the base pricing structure.

Moreover, trying to cancel my subscription was unnecessarily difficult. The process was not transparent, requiring multiple phone calls and navigating through various customer service representatives who seemed more focused on making retention offers than facilitating my request. It felt more like an obstacle course designed to exhaust subscribers, hoping they give up on canceling.

In my 25 years with Sirius XM, I never imagined that a service I enjoyed would become so frustratingly overpriced and unresponsive to customer concerns. It seems as though the company prioritizes short-term profits over long-term customer satisfaction.

If you're considering Sirius XM, I advise caution. Be wary of enticing introductory offers, and prepare for potential price hikes and challenging cancellation procedures. There are other music and radio streaming services that are more transparent in their pricing and respectful of their customers. My long-standing relationship with Sirius XM is over, and I hope this review serves as a warning to potential subscribers.

I've been using Siri XM since October 2023. I no longer could afford it so I called and canceled my account. I told them before I did not want no more service and they still continue to take money out of my account and would not refund me my money back, this is not fair to customers In my eyes that is consider stealing

SiriusXM hardware power port was glued onto circuit board.
WTF, came unglued & so did I.
Brilliant eWaste generator & ridiculous short play list rotation too

I hardly listened to it as the songs just repeat and repeat and repeat.
WORST was when I talked to them to cancel my service. It's just way too expensive. I told them I had to sell my car to afford food and necessities and they just kept pushing me to "stream the service" at home. I said again I am BROKE. Need the money! They then charges me $40 to cancel. Wtf. Just completely oblivious to how much it costs to live now a days...then CHARGE me to leave. Unbelievably cruel. Don't go with these money hungry "people".

Sirius is perhaps the most immoral business I have ever dealt with in my 79 years.

For one: they quote you a price and, when you baulk, quote you a lower one, and then an even lower one.

For two (and this is just scandalous): when you wish to cancel, as I have just tried, they require you to speak to one of their agents located in a country where English is a second language and then subject you to a barrage of attempts to convince you to keep their service. My first attempt to cancel was a lengthy affair which ended in my insisting that, my account be cancelled. My request, which the agent apparently granted, was simply ignored. The agent lied. My second attempt was to call and tell them I had sold the vehicle and therefore wished to cancel. After a reasonable exchange with the agent, I was told (and this, I suspect, was another lie) that I was being transferreed to the cancellation department. The line then went dead.

I have read on the Internet about the law suit initiated by the NY Attorney General in response to Sirius' widespread attempts to hold on to customers by whatever means, including outright lying, obfuscation, wheedling coercive persuasion--which in any decent mind is tantamount to criminal activity.

The only way to beat these people is to cancel your credit card and ask for a new one. This is what I did this very morning.

The music is good, but customer service is terrible. Tried to cancel my service, and spent an hour online trying to do. Very slow and agents seem to lack training on what they are doing...waste of time. Called them online and no one could speak English well enough for me to understand.so still couldn't cancel. Finally had to cancel the autopay at my bank. My monthly bill went from 20 dollars to almost 60 dollars with no notification. Do not use this service...these people are not very intelligent, and hard to deal with. Just read other reviews on here and it seems these people are ripping people off by jumping their rates without notification. Scam artists! Do not use their service.

They keep charging my credit card without permission to raise the price! They continue to raise the monthly price, and I just wanted the free trial! Don't ever give them your card info because they just keep automatically charging credit cards and continue to raise the price!

Why do they need to change something that works? I can't see my saved list, I can't see what's playing on channels, its hard to search now.

I wish I could give Sirius XM zero stars, because that's exactly what they deserve after my horrendous experience with their service. For the past 13 months, I've been unknowingly hemorrhaging money to them for a service I never signed up for or used. It's the kind of nightmare you'd expect from a shady operation, not a supposedly reputable company.

First off, their billing system is an absolute mess. Somehow, they managed to link my card to an account that doesn't even belong to me. Despite multiple attempts to rectify the situation, they continued to debit my account without my consent or authorization. It's bad enough to make an honest mistake, but to compound it by refusing to refund my hard-earned money is downright disgraceful.

Their customer service is equally appalling. Instead of taking responsibility for their error and promptly issuing a refund, they offered a half-baked solution that does nothing to compensate for the financial burden they've placed on me. Their idea of resolution? Cancelling the service of the individual whose account was erroneously linked to mine and removing my card details from their system. But what about the money they've essentially stolen from me? Apparently, that's not their concern.

Sirius XM's lack of accountability and disregard for their customers' rights is utterly unacceptable. It's clear that they prioritize their bottom line over basic principles of fairness and integrity. Save yourself the headache and avoid Sirius XM at all costs. There are plenty of other legitimate and ethical companies out there that actually value their customers and provide the service they promise. Sirius XM is not one of them.

Ok so I bought a new car came with Sirius. I was seriously considering but every person I spoke with their English was horrible. Then I was told yeah I can use a subscription on both my highlanders then told no. Looked at news content is 90% left No NewsMax no OAN So they lost me as a customer

Yes I was charged $11.96 and got a discount if $9.10 the problem I do have however No email was ever sent showing it was time to either renewal or cancel your membership No they went ahead and took money off of my PayPal card and this is getting a complaint also filed with the BBB on this sorry but this is not how to handle business with a customer any good company like Spotify or Pandora they send out emails to let the customer know there renewal date is about up.

Low on content - Artists and songs repeat. Thought I was to be a fan of 1st Wave when I got a three month trial with my newly acquired used Lexus. A lot of artists are not represented (eg. Kate Bush - a Rock and Roll Hall of Famer), Gary Numan, Heaven 17, Ultravox, just to name a few. Too much Clash, Police, Depeche Mode. They seem to be centralized cut / artist rotation per given time period. Richard Blade - not a fan and seems to be on all the time I tune in (early in the morning is by far the best time for listening.) Only game in town on this Sirius FM, 80's on 8 is way too "poppy" for my taste. Other channels like Classic Vinyl again lacks the artist and deep cuts I like. The lone 60's channel I tune away from as fast as I tune it. The Beatles channel plays more alternate takes, other artists playing Beatles songs, and solo efforts than Beatle songs! (I caught a Beatles tune on the 60's channel while they were playing Billy Preston on the Beatles Channel.) Find myself channel surfing rather than staying tuned, and a lot of times failed to find something I can tolerate. So, I may ask, what is this subscription all about? Nothing special. My CD collection is far better.

Sirius has been ruined doe to greed at the expense of customer satisfaction. Although they thoroughly enable black history month ads

Dear Sirius thank you for ruining a perfectly great app when you change to the new format. I don't know how one company could screw something so easy up so completely. My saved channels are difficult to find my favorite shows are difficult to find. What moron came up with this?

The new app is awful - not user friendly at all. Where is the 'restart show' on Stern? You can't scroll through segments - it sucks. Truly sucks. My favorites are gone. Too many negatives to list.

Never worked in vehicle and phone app played same music so frequently,I began to predict next song. ON any channel. Got on website to discontinue. That is I'm possible. You end up chasing your tail. I used my rocket app to do this for me with success. Later I discovered Siriusxm had charged me 199.99 thank goodness my bank knew it was crap so they didn't pay it. Please do not pay for this service. To me me thay are snakes in the grass. Thanks for reading. My one star rating is for my middle finger to Sirius xm.

I begged you to leave me alone, but you won't!
I will never be a customer of yours ever again, because of how you won't stop...
Don't call me or email me, and stop sending me ads in the mail.
If you don't stop, I will spread my dislike for your company all over the Internet.
Does this sound like I want you in my life, GO AWAY!
STOP STALKING ME!

Only found 1 classical music channel, the majority channels are politcal-news. Since its a paid service you would think their wouldn't be ads, but no after every song there's multiple ads. So overall you might as well just listen to normal radio stations on fm or am and they will will probably better match your tastes and be cheaper.