Simply to ImpressReviews 150

I ordered Christmas Card with a personalized picture on one of their card stock Cards
They were delivered on time but was VERY DISAPPOINTED when they arrived.
The picture was dark and you could. Barely see one of the names on the card due to the light of the window in the picture.
Don't know if I'm even going to send them out.
Such a cute picture I used but just didn't turn out the way I hoped
Such a waste of money

Sent in a picture for a Christmas card; cards were dark, grainy and yellow. Customer service awful!

Worst company I have worked with, lost time trying to order 50 cards, the worst part is that they try to blame the customer for everything. Please be aware, they will tell you order has been shipped, only to tell you that it has been cancelled, it was a mistake on my part because I called a live customer service when I was supposed to answer by email. Customer be aware!

Every year I use this company for various reasons! I like to do a year in review. I like the fact that I can put captions under my photos to let people know where I traveled, who is in the photos, etc…I also like the fact that I can do a "sample" card to correct any mistakes I make. Also: the packaging is professional!
Roz Christopher

I am extremely happy with the quality and beauty of my invitations. They came impeccably wrapped as well, which is a nice touch. Everything was as expected and the turnaround time was unbelievably quick.

I see they have few stars in general for reviews, but my experience with them was extremely positive and I would decinitely order from them again. I admit, because everything seems fine I did not need to contact their customer service and I see that area was where they got bad ratings, so I din't have experience there.

The card itself turned out fine, but they were never shipped to the 48 recipients! After realizing nobody received their invitation I contacted the company. After several emails back & forth I was told that their mailing service is not working "for some reason". WHAT? Their resolution was to give me the choice of cancelling my order (very late for that option!) or having the cards shipped to me and I could stamp them and mail them. Great. I asked them to comp expedited shipping, which they did. Imagine my surprise when I got the cards two days later and every envelope was BLANK! When I called the customer service rep looked up all the emails and then acted like she was doing me a real big favor by refunding the money I paid to have the recipient addresses and return address on the envelopes. Um, the envelopes were blank and they left me the the frantic task of buying labels at Staples and pleading with the guy there to rush my order so I could get the envelopes addressed and to the post office, now two weeks late. WOW! Simply NOT Impressed!

We were late in the game on ordering grad announcements. We ordered on a Sunday night and had them in our mailbox by Thursday morning! They look fantastic, and they even included a few extra!
We will recommend for others!

Worst customer service ever; poor quality products. Save your money and preserve your mental health. Don't make my mistake by using these scammers.

Ordered my Christmas cards and they were what I expected and came in time... however the glue on the envelopes didn't stick. I had to use a glue stick on all 250 cards. Huge pain. It took writing three emails to get a reply and when I did they apologized and said they issued an $8 refund. The original order was $396 so that's a slap in the face. In addition, I never received the refund! They said I have to contact my financial institution to get the credit. Sooo not worth my time... Will never order from them again.

I've now ordered my cards for various occasions here several times and will not change providers! Beautifully wrapped, quickly shipped, quality cards. So much variety to choose from. Not disappointed!

Horrible customer service. I placed a Christmas order on Dec 16,2022. I needed to place the same order but without the Christmas message on February 8,2023. For some unknown reason, the website would not accept the exact same business logo as it did in December. I spent 2 hours on chat with customer service. After 2 hours, they told me they could create the order but I would need to pay in full before they would allow me to see a proof. This is a crazy way to conduct business and I will never use this website ever again.

I purchased "glitter" holiday cards that came without any glitter. The cards were very disappointing. I contacted customer service and got the email run-around. They kept asking for pictures of the cards, which I kept sending, and then they assured me a Quality Assurance Specialist would be contacting me. I've been waiting almost 3 months for a response. I just emailed again.

I ordered Christmas cards to have them sent out to family and friends right toward Christmas. I paid extra for rush processing so it would get to everyone on time by Christmas or at least between Christmas and New Year's Eve. They kept losing the recipients' addresses in the system and they would never notify me about it. Luckily I would check on my order status and found out that it was not in the process due to the fact that they had lost the addresses. So each time I contacted them to see what was going on, nobody was helpful at all. They kept switching live chat agents on me and then I had to explain my whole situation all over again and again, which was very frustrating! They had put me under a lot of stress during that time and I had the hardest time resubmitting my recipients' addresses to them. I had to cancel my order and start all over again with a new order in order to get in the recipients' addresses to them. Then I once again got a confirmation email that my order was received with the recipients' addresses. I kept checking on my order status and I was informed that my order was in process. Then I received an email confirmation that they were sent out and on the way to the recipients. A week later, I find out from everybody that they never received a card from me. I contacted Simply To Impress and they told me once again that the addresses were lost in the system again. It was too late by then to reorder Christmas cards again because the holidays were over by then. So nobody got a Christmas card from me this year thanks to Simply To Impress! I was so very disappointed and sad because I always had sent out Christmas cards every year and this year was kind of special to me. This has got to be the worst experience I have ever had! They are a bunch of horrible people who work there at Simply To Impress. Their name should be changed to Simply To Disappoint or Simply To Horrify.

The most unprofessional company. They ruined my cards, told me there was a problem on their end. They admitted to it. Wanted me to pay to get them fixed. Credited someone else's account. Never answer emails or calls. Terrible customer service.

Please do not trust.My order never arrived and the customer service line is never available. No matter how many times I reached, I got the same reply. Don't expect any customer service nor reimbursement. Waste of money. I wish I had read reviews

Received order and missing envelopes so I couldn't mail cards bc of this. They only credit me back.45c for the envelopes even tho the cards where also waisted bc no envelopes. Never customer service this bad. And I was a new customer. I wouldn't recommend them bc the 100% satisfaction isn't guaranteed and lost cards and money.

I ordered 22 Christmas cards and in the package there was only 1 card and 3 random cards from someone else's order. Even their thank you card from the company for ordering was awful the text wasn't centered at all and they're supposed to be a printing company… the picture quality was grainy and unclear on the 1 card I did receive. I contacted them and they were able to send me my missing cards but they didn't offer to expedite the shipping and the cards arrived after Christmas, boo.

THE WORST! Avoid this company at all costs. Ordered cards in early December and a week later a shipment arrived with one ornament and NO CARDS. Called immediately and (after 45 minutes) told they would "reprint" and expedite shipping. No updates for two days and called again and after AN HOUR AND FORTY MINUTES told "that paper is no longer available"... so they were NEVER going to print them OR contact us. No refund. No accommodation. Just unreal. PLEASE TELL EVERYONE YOU KNOW TO NEVER, EVER, EVER USE "SIMPLY TO IMPRESS" -- they are liars and thieves and should be in prison.

I took hours to carefully fashion personalized ornaments on 11/27 and had been eagerly awaiting their arrival. On 12/16 I was emailed to say that they are lost and cannot be remade because the ornaments are now out of stock. I was simply refunded the amount I spent. Wow - tough to leave your customer out in the cold. I will not use Simply to Impress again. They surely did not impress me!

Terrible experience. They changed my paper stock from thick to thin and did not notify me. Had I known my preferred stock was unavailable I would have gone elsewhere. My order was also shipped behind schedule so there was no need for me paying for overnight shipping.