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Simply Dresses Reviews Summary
Simply Dresses has a rating of 3.1 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Simply Dresses most frequently mention excellent quality and size chart. Simply Dresses ranks 101st among Women's Clothing sites.
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Quality is perfect, shipped very fast, will always order from here and I'm very comfortable dealing with simply dresses
Terrible policy, I will never order another dress again. 2 dresses came with tags and 2 did not. None of which I can return! Horrible customer service!
Im in my first wedding this spring as a bridesmaid. The bride let us know which dress to order and told us to get them ordered right away so she knew they wldnt run out of stock... so i did. I never order stuff online and i knew our dress fitting and bridal shower was further down the road so i never opened my package. I never wear dresses and was not eager to try it on. I opened the box 36 days after purchasing it, only to find out my dress was completely ripped and torn at the bottom! Apparently this company has a zero tolerance policy for returns after 7 days. Even after explaining my story and what happened, they refused to take the dress back and give me a new one! Even when i said take the dress back to see what u guys sent me, "i dont want my money back, just take the damn dress, ill never need it or use it", and they still refused to take my dress back! Even though i had this horrible experience, the bride had to pay for a new one for me since she knows im a single mom of 2 with only one income and cant afford to pay another 100$ for a new dress. I feel completely scammed and hurt that they wldnt listen to my story. Im not the type to rip anyone off or try to get anything for free so this really really upsets me. I guess i learned my lesson on online ordering and to always check my packages when i receive them. I almost want to call fox2 news over this, i have 4 witnesses who watched me opened the dress up in that horrible of a condition! DONT ORDER FROM THESE HORRIBLE PEOPLE
We ordered the blush colored dress for a Prom, and it was perfect! We had to take it up in the top some, but that is because of an hour glass figure. My daughter is 5'6, and the length was perfect with 2' heels. It was classy, and everyone LOVED the dress. So glad we purchased and she will wear it again to her college formal.
I ordered a dress and it was slightly too big. I sent it back- note that theycharge you for not only shipping back but if you want the money back on your credit card there's a charge. I just wanted a different size sent to me for prom and instead of being able for them to replace it, they needed to give me store credit so I could repurchase. While I love the dress, it's too time consuming to deal with this process. It makes me never want to order a dress from this cite again because if it doesn't fit it's a hassle to send back and I don't get all of my money back meanwhile it was returned in perfect condition and the only time I ever had it on was for 5 minutes to check the size.
We're sorry to hear the dress didn't fit as expected! The store credit can take 5-10 business days to be available from when it is received back to us. If you do not want to wait, you can go ahead and place a new order. When we receive your return you can be issued a refund for the price of the item instead. A restocking fee would not be charged if you have a new order for an item of equal or greater value. Please contact us with both order numbers if you choose this option instead of waiting for the store credit!
If you don't want to lose 10% of your order stay away from this company.
Dresses are made in China and obviously for Asian body types. So you give them a try and order a dress then realize that these dresses don't fit you. You return the order and pay 10%.
Customer service proudly announce that you may have a store credit without paying restore fee. Why?!?! Why I need your store credit if your dresses don't fit me anyway?
And also it's been already a week - I'm still waiting for the refund!
We're sorry to hear you weren't pleased with the designer dress! We are located in the US as well as the designers, but their products are made in various locations. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. Contact us if you have any questions or concerns and we would be happy to help!
Sizing and make off apparently don't understand bust size, rest of dress perfect but top cut short in bodice and under arms and across bust line even after going bigger than guide returned and still had same problem in 2nd dress of larger size. Cute dresses however.
We're sorry to hear the dress didn't fit as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. Please note you will need to use the measurement for the largest part of the bust, not the bra size. We apologize for any inconvenience this may have caused!
Tried two dresses
True I am large but both dresses didn't even come close and I ordered much larger sizes
The hook is when they make you pay a restocking and shipping for their ceappy methods of doing this
I WILL NEVER ORDER FROM THEM
We're sorry to hear the dresses didn't fit as expected! Each item has a size chart provided from the designer to be used as a guide. For returns, we also offer the option of store credit which does not have a restocking fee deducted. If you need any assistance, please message us with your order number and we'd be happy to help. We apologize for any misunderstanding with our policy!
I'm so happy with my dress it's a little big should have got the smaller size but one I had it have it taken in a bit it'll be beyond perfect
My peview was great and i love shopping. With u guys and the prices is great. And I will tell all my friends. YOu. Guys have beautiful dress.
My dress was perfect! It looks just like the picture and the fabric is great quality as well as the stitching. The size chart was also perfect as my dress fits me like a glove! I look forward to making more purchases through simply dresses!
I am pleased with my recent online purchase, and will make another purchase in the near future with Simply Dresses!
I bought this dress for my granddaughter First Communion something simple but elegant the fit was perfect
WE WENT WITH SIMPLY DRESSES BECAUSE OF "GREAT" REVIEWS FOR MY BEST FRIENDS WEDDING... WE ORDERED THE COLOR JADE AND WERE SENT KELLY GREEN INSTEAD. WE WERE NEVER ONCE CONTACTED ABOUT OUR COLOR NO LONGER BEING AVAILABLE, SO BASICALLY SIMPLY DRESSES JUST CHOSE THE COLOR FOR MY FRIEND'S WEDDING. THE ONLY THING THEY HAVE OFFERED TO DO SO FAR IS REFUND $25.00 ON EACH DRESS SOLD WHEN WE TOLD THEM WE DO NOT HAVE TIME TO RETURN THEM... $25.00 REALLY? WE HAVE $500.00 INVESTED IN FLOWERS TO MATCH THE JADE DRESSES WE WERE SUPPOSE TO RECEIVE...
We apologize that the item received was not as you were expecting! All of our products are from the designer or manufacturer listed and we have made every effort to accurately display the products featured on the site. However, the lighting at the photo shoot and the capabilities of your computer monitor can affect the colors you see on your screen. We would be happy to accept the dresses as returns or the discount can be given. We’re sorry for any inconvenience this may have caused!
My bridesmaids ordered dresses in Jade! They sent Kelly green! Not even close to my colors! When they were contacted all they said was we are sorry and will waiver the return fee. They were no help at all and said they have since took the jade color off! They never even contacted us to tell us the color was out of stock, they just sent the color they had! I will never use Simply Dresses again!
We apologize that the item received was not as you were expecting! All of our products are from the designer or manufacturer listed and we have made every effort to accurately display the products featured on the site. However, the lighting at the photo shoot and the capabilities of your computer monitor can affect the colors you see on your screen. We would be happy to accept the dresses as returns or the discount can be given. We’re sorry for any inconvenience this may have caused!
This dress is super simple and exactly what I was looking for for prom. I had to wait for it to be shipped out but once it was out, it came on time and I'm beyond satisfied with it. It's simple but very elegant and fits me perfectly.
I really like the dress. Quality and cut are simply amazing. I am looking forward to wear it in a special occasion in April.
Bought a dress for my bridesmaid. The size I selected was a tad too small and short. I called customer services and asked how to do an exchange. It was quick and simple. They exchanged the dress in less than a week, and the newer size fit perfectly. Great quality and fits just as I expected. I'm very pleased.
The dress itself was very flattering and true to color. Was plenty long enough for me (5'8) to wear heels with. Only complaint is that it showed up a day later than I was expecting.
From the business
Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We apologize for any misunderstanding with our policy and any inconvenience this may have caused!