On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simply Dresses Reviews Summary
Simply Dresses has a rating of 3.1 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Simply Dresses most frequently mention excellent quality and size chart. Simply Dresses ranks 101st among Women's Clothing sites.
We monitor reviews for authenticity
Very nice quality and reasonably priced dresses. Helped save my daughter's prom experience after first buying an epic fail dress online from another site. Thanks Simplydresses!
Called to check on return status and was told it will take 10 business days after they check it. That's a total of 25 days to return and item from the time they print a return label. Plus rep was very rude and inconsiderate. Needless to say a stupid restocking free! Go to a store or elsewhere!
Very professional service. Items delivered in a timely manner and were just as featured. Great fit, looked gorgeous. Sizes were as requested. I will use this company again and again and recommend to my friends. Thanks "SimplyDresses" You made my day.
I ordered a dress on Tuesday, got it on Thursday. The color was exactly as the picture. It came in s/m/l, I went by their size chart with their measurements, and ordered it accordingly. Fit is excellent. I will definitely be ordering again.
I must add to my previous review that Simply Dresses was kind enough to waive the restock fee as I reordered my dress in a larger size! Thank you for listening to your customers!
We had a horrible experience. We had a time constraint so I paid extra for 2 day delivery. I bought the dress on a Wednesday. It shipped out early Thursday morning. It not only did not get delivered Friday but it sat at the UPS site all day on Saturday too. I received it on Monday. I complained in an email and was told I would not receive any money back for quicker shipping that did not happen. When I told the manager how displeased I was he said he could not refund me the extra money I spent to have the dress shipped more quickly. I have never been treated like that. Customer service is exactly that, service, making sure the customer is happy. I intend to share this awful experience on social media to warn people about how rigid and uncaring this company is. They obviously do not care about having me return as a repeat customer.
We apologize you weren't pleased with your experience! Unfortunately the dress shipped out on time and arrived in 2 business days as scheduled so we are unable to refund any of the shipping cost provided to UPS. Please always feel free to contact us before an order is placed if you have any questions and we would be happy to help.
THE QUALITY IS OF A VERY HIGH STANDARD. I ALWAYS LOOK FORWARD TO THE 50%OFF DRESSES BUT THERE'S NO VALID COUPONS. ALSO MY LAST $10 COUPON EXPIRED BEFORE THE DRESSED REACHED ME AND AS A REGULAR CUSTOMER, I WAS LOOKING FORWARD TO ANOTHER ONE. THE SHIPPING IS ALSO VERY FAST. ALWAYS SATISFIED WITH THE SERVICE PRODIVED
I'm not complaining about the guy that helped me to make my return. I didn't know about the 10 percent of restocking fee they take from your refund of EACH dress and also the charge you the shipping label of the return. The information of the site is not clear. I bought 2 dresses so my daughter could choose. They should have free shipping and free returns as another sites like amazon. This are CLOTHES! And they need to be try them. I will never recommend this site anymore and i will never buy a dress from here.
We're sorry to hear you weren't happy with the return policy! The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and it is agreed to at the time of the order. We apologize for any misunderstanding!
Never buy from Simply Dresses! 10% stocking fee plus you have pay send back (this was expected). Stocking fee? NO OTHER ONLINE DRESS STORE DOES THIS!
Simply Dresses lost our future business.
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and contact us if you have any questions. We apologize for any misunderstanding with our policy!
Great Fit in the dress. Picture shown Didnt do dress justice and arrived very fast as said. I am definitely going to order again from simply dresses love the website and everything about it.
We loved the dress we got for my daughter. However when we ordered the wrong size and had to return it to get the EXACT same dress there was not enough time for the "exchange". They would not let me pay for second day air out of my own pocket. Instead I had to pay the 10% restocking fee to return it when the same day I ordered the exact dress different size second day air.
I really felt jipped having got the exact dress (that was beautiful) but having he hassle we got
We're sorry to hear you weren't pleased with the customer service received! If a new order is placed for the same dress in a different size, a restocking fee would not be charged. Please message us with your order number and we would be happy to look into this for you. Thank you for your understanding!
I ordered a dress from simply dresses. The color of the dress is pink in the picture. I received them and they are a taupe color. They are now charging em a restocking fee for their misleading picture. I do not agree with this business tactic. It's not right. Pink and taupe are not even similar. I contacted their company and they said its how they do it. I will never order from here again. They may have great prices but not when they take $30 to restock for a dress color that I didn't order.
We apologize that the item received was not as you were expecting! All of our products are from the designer or manufacturer listed. We've made every effort to accurately display the products featured on the site. However, the lighting at the photo shoot and the capabilities of your computer monitor can affect the colors you see on your screen. We'd be happy to look into this for you if you can please message us with the order number. Thank you!
The slits were a little to high so we just sawed them up some. But other than that the dress was a huge success.
The dress was beautiful. Excellent quality. It was shipped as the company said it would be. The sizing on the chart for the dress did not match the actual dress. The lady that did the alterations said she should have gone one dress size smaller. She also said she has been doing alterations for over 40 years for weddings, proms, pageants. She said this is a company she prefers to work with because of the quality of their dresses. She said you need to be careful with some companies because the dresses are knock-offs from other countries. For some reason the Simply Dress website would not let you read any reviews at the time this was purchased. It would be nice to read reviews to get some sort of feedback with the sizing.
I've purchased multiple dresses and not one regret. My sister had a horrible experience with another site and lost money. She got her prom dress from Simply Dress and super happy. No false advertisement here. Thank you Simply Dress!
We love the dress and it came quickly. The only unfortunate thing is that the skirt is very very long (and we discovered has 3 layers of fabric) and the top was huge even though my daughter is big chested. Off to the alterations place!
Love the dress! It shipped quickly. This fit was wonderful. I would definitely order from this company again!
I bought the dress in a medium thinking it wouldn't fit as a small (based on the websites dimensions) and it was too big. Other than that, it was just what I needed for my event and fit my budget!
I will definitely continue to shop here! My order came so fast I didn't expect it, it made my day! It fit just right and color was gorgeous!
From the business
Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you had a poor experience using our site! It can take 5-10 business days to process a return from when it arrives but you will be emailed once it is complete. The returns must be processed in the order they arrive. Please message us with your order number and we'd be happy to look into this further. Thank you!