Signals

We ordered three painted tables from Signals and all three (as well as the three replacements) arrived in individual boxes with no padding or wrapping at all. The boxes had holes in them and were crushed. The tables inside had crushed corners, chipped and flaking paint and legs broken off. Return shipping cost $40 for the first three tables. Have not returned the second set of three yet until I am guaranteed reimbursement of shipping costs (I doubt we will ever see that). Customer service keeps telling us a refund will be sent in "3-5 days". It's been weeks and no refund. In addition, I have tried to post a review for the tables on the Signals website, but I get a message saying it will be posted after it has been "reviewed". Surprise, surprise, the negative review has not been posted, so more unsuspecting customers will order these tables only to encounter the same issues we have.

Early December I ordered 3 lanterns for Christmas presents. When purchasing 3 you get a reduced price. A few weeks later I was notified one was back ordered. It would not be in before Christmas. I was charged for 2 at the reduced price. After Christmas the third one I wanted came in. I called to order it asking for the reduced price, and the woman for Signals said no and got very snotty with me. I felt for all the inconvenienced caused me for not a having that item before Christmas, they would honor the original reduced price. I told her forget it. No longer wanted to give them my service. And on top of that, noticed on my credit card statement I was enrolled in some Signals membership at $15.77 a month that I did not authorize. Very sad to me because I love the products in the Catalogue. With Amazon being their biggest competition, I would think they would try harder to compete.

Over the past 2 months, I have emailed twice and called customer service 3 times about a refund. First off, the nightmare about calling customer service is true; expect to be on hold for at least 30 to 45 minutes. Second, customer service is just going to tell you whatever to get you off the phone. Their stories change just to get you off the phone.
It's not worth it. It doesn't matter how cute the item is, you will regret buying from them!
****update 6/25/22
Never got the refund they said they would send. I have not tried to purchase anything else because of the bad experience.
I get paper catalogs in the mail and chuck them straight into the recycle bin. Sometimes I use them to light the charcoal in the grill. That's about all they are good for.

I ordered the right item for a Christmas gift for out of town daughter. Signals sent the wrong thing. Now they want me to ask her to package it up and mail it back? They have since sent me the right item, but still want the other item back or I will be charged for both. So, for Signals' mistake, she has to hassle with sending hers back or I have to make a trip to the post office to mail the right item back, or I pay twice. The customer service agent was not helpful, only saying that her supervisor would say the same thing. No offer of a discount, no coupon for a future purchase, no apology. I certainly won't be making any orders to Signals again.

Ordered an item and waited 16 days.no tracing but told me still sitting in warehouse
Csr not helpful at all. Tracing system is totally useless. Bix arrived! WRONG ITEM!
Totally done with Signals. Now returning box, thx for nothing customer service service reps!

I ordered several items online on Dec 11, and by Dec15th, still no notice it shipped from Signals. I was on hold 35 minutes, and finally called back again. Customer service, "Was sorry it hadn't been shipped out YET, and "they would ship it overnight". On January 3rd I got a FedEx email to let me know, "They had just received the items January 2nd, and it would arrive Jan 3," Not once did Signals respond about anything shipping out, and they charged an outrageous cost for shipping 2 small items. I will never use them again. Another item to another person didn't get there until January 7th, ordered Dec 9.and on that order, I paid for "Overnight shipping" on the 2nd friends gift. It still took over a month to be shipped at all from Signals. Repeated emails were ignored.

I'm waited 35 minutes to order on the phone but no one ever came on the line. So I made the great error of ordering online. When I did that and submitted the order somehow my order item number got changed. So I ended up paying over $50 for something I didn't even want. When I ask them to do something about it on a chat line I was told that I would have to wait a couple of hours and then change it. So I guess I'm going to wait a couple hours and see if we can get it fixed. If not I'm going to send it back and they're going to pay me my return fee, my shipping fee, my taxes, and everything else I had to pay to get this wrong order! When I tried to fix it on the chat line, the girl I talk to seem to think because I made it online and that I must have done something wrong. To compound the problem, I have not gotten an order number from them and can't do anything with out the order number! So I imagine this is all screwed up and nobody's going to do anything about it. I will contact my Discover card and see how much trouble I will have trying to my money back through them. I magine this will work out OK but I'm not sure. Discover has been very good with me but I don't know how difficult it is to work a fraud claim with them. I guess if I get the item I'll keep it and then do the fraud and see what happens. If Signals wants this back they're going to have to send me a box for return shipping with a return ticket on it and then they can have it back! And of course they give me a low credibility rating because I don't have pictures of anything because they've not sent me a receipt yet!

I ordered three items over a month ago. I received on of them promptly, three masks for $22.45. The other two items were continually on backorder and were meant as Christmas presents so I canceled those and bought them on Amazon. I was charged $16.99 for shipping for three masks that I could have shipped for about 5 bucks. I went back and forth with customer service and the agreed to refund me $5.00 which was never credited back to my account. So with tax, I paid $42.60 for three masks. There also doesn't appear to be a way to go over customer services head. If you ever receive a Signals catalogue and see something you like, go to Amazon. They likely have it and their CS is much better.

Like others have written, the customer service is terrible. 20-30 min on hold and then they just automatically disconnect you without even answering. I did this about 6 times with same result. You call and hit #1 for wanting to place new order and they answer after 3 rings but refuse to do any customer service as "they are only the order number". I have my doubts that I will ever get my refund or the exchange for another color tote. Colors in magazine do not compare to what you actually get so just wanted to change to black. I will probably not order from here again. Making returns/exchanges almost impossible is not the way for a catalog business to function!

Horrible service. I ordered 2 items that were to be personalized and told it would take 2 weeks for delivery. I received the first item and then called to check on the second and was told that it was out of stock and no longer available. Not only was I not notified but then they had the audacity to tell me that if I wanted a refund on the first item that I had to contact the vendor directly. I am sorry but I ordered this item through signals, they were very quick to take my money and when there was an issue wanted me to handle with their vendor myself! Horrible. Will never order from them again.

I placed an order with signals online. I joined the Signals VIP Club because you get free shipping. When I rec'd my items I had been charged shipping $14.99 (outregeously high for ground shipping). I called customer service. They said to receive free shipping I would have to file a "rebate claim" and a copy of my "proof of purchase". What a scam! Either you offer free shipping or you don't! Customers should not have to jump through hoops to get a free shipping that is offered.

Called my order in so I could ask questions. What a waste of time. First they have the worst phone system ever. I spoke to 4 representatives and it was the same on all of them (I spoke to many other catalogs the same day with no problem, there is no issue with my phone). It sounded like the reps were at home with kids running around in the background so their focus was not on my call. I had to repeat myself over and over. There was also a language barrier. Their English was minimal so that also made it difficult. Signals doesn't care about their customers, they just want you to sign up to be on some special level so you can get discounts but those discounts will cost you $14.95 a month! They overcharge you to begin with, many of the items I was ordering I found on Amazon for much cheaper without those astronomical shipping charges. If you're looking for stress then this is the company for you. But if you get your fill of stress from work and home then stay away!

I had a question about a product purchased through Signals. I called their customer service phone number and was on hold, "for the next available operator who will take [my] call shortly." While on hold I: did two loads of laundry, washed/dried the dishes, made dinner, swept the kitchen floor, took out the trash, made dessert, and answered 7 emails. Then I was disconnected.
Question: Is it bad customer service when there's no customer service?

If I could give negative stars I would. Last year they sent me the wrong order and were impossible to deal with when trying to correct it. I decided to try again recently, but when I went to check the order status, I saw that my order hade been cancelled. When I inquired, I was told that my credit card was declined and that I had to pay using check or money order. I checked with my bank and they never received the charge request, so the card was clearly entered incorrectly, but instead of contacting me, they cancelled the order without informing me and decided that I would be unable to use credit cards in the future, apparently. I have absolutely sterling credit and was essentially made to feel like a potential criminal. In this age of online ordering from so many competitive companies, one would think they would offer at least an attempt at decent customer service. Stay away from this and all of their sister companies. Interestingly, they also offer 100% satisfaction, which is the biggest joke of all.