Signals

I placed two orders on line. Both orders were canceled by the company, without so advising me. I guess that the ownership is not in this to make a profit. What is the point? Need to investigate.

After i received the item was not like the description on the magazine i have to return it paying 50 dollars after received the money back they took another 40 dollars according to them because the shipping i order many item from other company never got charge for shipping when return this is a rip off the lady over the phone was very rude,

I returned a defective 3D remote moonlight for exchange and Signals charged me again for same defective product. Cancled my debit card at bank's advise.

I ordered an outfit for my mother in another state to wear to Christmas dinner. (A problem arose with what she was planning to wear.) I paid for expedited shipping on top of a hefty regular shipping fee & assured her everything would be OK. The order arrived without the pants, thus further complicating everything. On the packing slip the pants were circled & underlined. When I called Customer Service about it, they cheerily said they would ship the pants out & they would arrive in 5-7 business days. Not the Expidited shipping I had originally paid for. Not "Oh, we're so sorry! We'll send them expedited so she gets them ASAP." When I asked for my shipping charge back, they reluctantly offered me a "ONE TIME Curtesy Refund" of 5 whole dollars. They would not refund my $38 shipping fee because "some of the items got there" & made it sound like they were doing me a BIG favor by giving me that. I am very frustrated & I will never order from them again!

Signal offered free shipping with vip membership. But shipping charge still added to bill. Turns out free shipping is a reimbursement that requires user to go on separate website, complete reimbursement submission form, and provide proof of purchase in the form of an electronic or hard copy of invoice. Week later, still no reimbursement. Also cancelling VIP membership cannot be done online and requires calling a secret phone number *******673. Recoding on phone says reimbursements are delayed by covid. (I can understand product delivery being delayed, but how does covid effect an electronic credit that should have been applied to original invoice?!?) Finally, one of three items ordered was missing from package. To be fair, other two items in order were satisfactory and as described. So I gave them better than one star.

BEWARE! SmartLabel needed to return a defective item says "No Postage Necessary" but fine print on return form says you will need to pay to have item shipped back. Shipping label says that will cost $8.95 which Signals will charge to your credit card. If you choose to accept an exchange, you will also have to pay for shipping again. Crappy policy for sure!

I ordered 7 gifts for 7 people, from an agent that had English as a second language. 6 were delivered but the seventh was mislabeled. Instead of S. Maple like i had said, it became SMAPPLE. I have called multiple times without any help at all. After lengthy hold times my calls were dropped. I was repeatedly routed to the wrong people (again, language was a problem). I finally reached someone who assured me the right person would call me at 2pm. Of course that never happened. I suggest shopping elsewhere.

Ordered stepping stones for the garden... first order, only half showed up... stupidly ordered more, thinking they would show. No order confirmation, no shipping notice, no tracking info on second order. Wrote them... no response after 2 weeks... finally they sent rest of the first order... only got half the second order. Filed claim with paypal - they ( signals) wanted me to return items for refund... I couldn't return since I only got half of them. Contacted my bank and got VISA refund. Never shopping with them again. BEWARE they have many other catalogs from the same company under other names... look at the mailing address in Ohio!

I placed an order with Signals, and the package arrived yesterday. It was for my husband's Christmas Gift, so I told him to open it, so I could see his reaction. Well we were both stunned, we received an empty box.
I called them and they wanted to immediately ship the missing items, I said no I wanted a refund. Then I looked into them, so I contacted my credit card merchant directly, as I really don't think they will credit my card.

I purchased a gift. Took about two weeks to get it. Very cute so I purchased a second one. I realized after purchase I wouldn't get it in time. At the same time my daughter found the item on Amazon for $10 less and would arrive the next day! So I canceled my order. Maybe a 5 minute window between ordering and canceling. Signals emailed back hours later that they cannot cancel order because it was already shipping! Really?! That fast?! Said not to refuse package because there wouldn't be tracking. I can return it but there's an $8.95 return fee plus shipping! I ordered yesterday but have not gotten a shipped email, even though they said it was in their shipping dept., 24 hours now! In the mean time, I get at least 2 emails a day trying to get me to purchase! Never again!

My husband purchased a gift certificate for me as a birthday gift. When I tried to use it they told me that it was invalid and wanted me to give them a credit card number to charge while they "sorted out" the issue with my gift certificate. I finally had to ask for a refund of the gift certificate which they still have not refunded. They upon viewing the credit card statement that the gift certificate was charged on there is an additional charge for some sort of VIP membership that was neither asked for or approved. These people are scam artists and thieves. AVOID AT ALL COSTS!

There seems to be no customer service what so ever. They say that returns will take up to THREE WEEKS TO PROCESS! What I returned went to a city that is 30 minutes from my house and I have to wait 3 weeks for my $70.00 PLUS refund. The quality of what I bought was laughable. I've purchased from this company for years and I don't know what has happened to them. I'm VERY disappointed!

I purchased a set of cotton PJs. They were described as luxurious. The fabric was extremely thin,,, see through when held up to the light. I ordered size XL because I wanted roomy PJs to lounge in. My size 8 daughter MIGHT have fit into them. The PJS were not cheap...$54 for the set... so I expected decent quality. They were made in India and reeked of some sort of chemical used in manufacturing (or maybe in killing insects? I returned them yesterday. I will see how they handle my refund. (of course, I had to pay $9 to return them)
I will not look at any catalogs from Signals again and I urge you not to bother purchasing items from them.
Nancy Short

DO NOT EVEN CONSIDER BUYING FROM SIGNALS. THEY TAKE THE LIBERTY OF PUTTING A RECURRING $14.95 SO-CALLED 'MEMBERSHIP' FEE ONTO CREDIT CARDS FOR WHAT? NOTHING. BAD, BAD, BAD. ABSOLUTE SCAM ARTIST. PROMISE YOU, I DID NOT SIGN UP FOR THIS OR IT WAS IN THE VERY FINE PRINT THAT NO ONE KNOWS ABOUT. READ ONLINE... MANY OTHERS RIPPED OFF TOO. DON; T BECOME ONE OF US!

I ordered a printed tee shirt that said "Underestimate me. That'll be fun". When I received the shirt, the lettering was gray and faded looking, not white. I was assured that the unisex size small would fit, as I am a size 4 or small in a women's top. I couldn't get the shirt over my shoulders. The material tag says "Gildan heavy cotton". This is a cheap, lightweight material. Lastly, the shipping cost was $8.99, which was excessive but I wanted this shirt. There is no reimbursement for the shipping cost. If shipping was $5.00 or $6.00 I wouldn't mind having to eat that amount but $8.99 is excessive. Needles to say, the shirt is being returned and I will never order another item from this company.

Ordered a birthday gift... got order confirmation. And plenty of emails to intice another order but nothing about my order. Got on chat line and they cancelled my order. Said it was because my card was declined... which happens no where else... I asked why I never notified of my cancellation... of course the answer was... don't know... so now I was left high and dry for a birthday gift! I will never use this company and I pass along my story!

In early April I mailed in an order for a book, and enclosed a check. Four days later the check was cashed by Signals at Huntington Bank. A month later and still no book I began calling. Said they never received my order. They had to get it if they got and cashed check. Customer Service was horrible, horrible. Always a different person who didn't know about the issue. All said they can't send the book until they find the order, can't refund my money until they found order. My bank contacted their bank, which was no help. This is insanity. They keep my money and I don't get the book until they find the order which is obviously lost or destroyed. Ludicrous!

Upon leaving a job I received a joint gift, a lovely candle lantern from my department.
I followed the instructions and used a tea candle. The lantern melted and a small fire started. No other damage was done to our mantle. I contacted customer service and after much resistance they agreed to provide a return label for a credit. Two months later I received a phone call advising that they could nothing without a the name, email or credit card of the person that purchased it. Again I explained it was a gift and I was unable to provide the information. I was than told that they could return the damaged merchandise to me as they could nothing.
Very dissatisfied with customer service manger and store policy.

I ordered one item, they sent another. I ordered several items. Most is junk. Don't buy from them, you will regret it.