Signals

First it impossible to hear the person on the other line. Too much background noise, the filipino accent on to of noise makes It even harder to understand the person on the other line. Plus the quality of the sound is squawks and hurts my ears. They are rude a very pushy.
The shipping cost is outrageous. $19.95!
Twenty dollars for two items. This organization has the highest shipping costs of any other catalog I have ordered from. This in not expedited shipping cost either. Expect the package to take at least 10 days or more to arrive!
Unfortunately there are several catalogs owned by the same organization.
I hate ordering from them. And only order if it's something I really,really like or need. I'm seriously thinking of canceling the catalog after this purchase arrives. Why be tempted with such idiotic shipping costs!
The shipping costs and the ordering process are my biggest complaints. Ordering online isn't any easier.

Sister ordered a personalized gift to be delivered before Christmas. Never made it and claimed it would be weeks before being sent out. Said they would reroute to our house at a different address, but then they claimed it was delivered on the 29th when no one was at the original location any longer. The neighbor didn't see it either (hidden doors from street) so thinking it was taken back by fedex delivery person. Can't get her money back. Signals is not only unreliable but dishonest. What a scam!

Never ever order from this company. I signed up for the rewards program and decided to cancel within 30 days. I am now on my 4th month of asking them to cancel this rewards and every month they keep billing my credit card and stealing money from me.

I will never order from them again and I recommend no one else have anything to do with them.

I have gotten the Signal catalog for years, and in the past bought some items. It didn't occur to me to read the reviews of the company, based on past experience. I ordered three items, and they came in two packages, one was personalized, understandable. However, no notice of this at all. Tried to email because it was separated on credit card bill, and didn't know why. No reply. Two of the items had to be sent back, inferior quality and fit. Has taken more than 3 weeks, and I've had to contact them twice. Still in waiting mode to get refunded. The return fee is very high, compared to other companies too. Never Again will I make a purchase with them.

Update: Called this company again to find out where my refund is, after they said they'd contact me. Of course, they did not! Bottom line, I ended up paying $54 for a $29.95 sweatshirt. Totally outrageous; had them remove me from all marketing. Never want to see their catalog again!

I ordered from company they double charged my card saying it was a pre-authorization charge but it wiped out my account leaving me no choice but to shut down for fraud. They are a complete waste I would never order from a company who charges you twice

I live in Oshkosh, WI and item arrived in Oshkosh on Wed, Dec 21 and was marked as out for delivery by end of day. It never arrived. Now on Fri, Dec 23rd I get a tracking update that my package is in Tulsa, OK. No way the package will arrive by Christmas. I call Signals to make a reasonable request to get the shipping charge removed from my order. They cannot do that. Only option I am presented with is to receive the order and then return it. We will be out of the country when the package is now due to arrive. No other options given. So, in the course of my conversation with the CSR I went from a customer who wanted a shipping charge removed because of a shipping mistake (why should I pay for that kind of service?) to a former customer who will now have to return the order which will arrive when I'm out of the country.

Terrible customer service experience! Stay away!

Horrible company to deal with. I placed an order after Thanksgiving for Christmas gifts. Time went on, I received my orders from every other company except Signals. When I logged on - my order stated "customer service to contact". Mind you, all items were listed as "in stock" when I placed the order. I called, emailed, tried to live chat, but never received any response. After trying for multiple days, I was successful in logging into their live chat. The answer from Customer Service was they would "have a supervisor look into my order at the warehouse". Seriously, it was 12/21/22 - they offered no accommodations to try to get my gifts to me by Christmas, just empty platitudes of "sorry". I cancelled the entire order and blocked all charges on my credit card. They are the worst! If I had been contacted and informed that they, for some unknown reason, could not fulfill my order, then I could have tried a different company - it's not like they sell unique items not found elsewhere on the internet. Avoid them at all cost. They don't stand behind their services.

I received the Signals catalogue. I found a few items for Christmas gifts, and i ordered 4 different items (but 3 of one particular one) on 7 December. The order total was $149.17. I received the confirmation of the order, but then nothing after this confirmation.

Then on 12 December, i received a notice from the credit card i had set up specifically for this order that they had declined a payment for $116.90 because it exceeded the maximum i'd placed on that card. I received no invoice for this amount, nothing to indicate what that charge was for. So i called the company.

The woman who answered was polite but unhelpful. She did not tell me what the charge was for. She said that she would have to pass it on to a supervisor, who would "return the call within three days." Today is the 19th, seven days later, and i have received no call back, no further informative emails, no follow up on shipping, etc., and no call from a "supervisor." No information has been forth-coming.

I began reading the reviews of this company.

I was appalled by the poor customer service, the poor quality of the items, the long delay in receiving them, poor communication, and the apparently impossible chance of receiving refunds reported by many others who had ordered from them. Their catalogue in the mail looked so professional! Also the reports of people being charged to be a prime member, or something like that. But those reports were being charged $14+ for that, not over $100.

At the time, the card limit was set for $50 more than i spent, but i immediately dropped that to less than a dollar more. I'm thankful they didn't charge the $14 because that would have been approved and i would have had to fight to get that back.

By this time i was considering cancelling the order. I called the company again, and learned that my order had been processed and gave me tracking numbers for two different shipments. They arrived yesterday. Granted, that was 12 days to come, which seems excessive, and i was upset with them for never sending an email that confirmed shipping.

However, they did arrive, and before Christmas.

What is more, the whole order is what i paid for. Everything seems to be good, and in good order. I've already washed the sweatshirt and tee shirt i bought (they are dark colored), expecting them to look faded and washed-out after that, based on reports. But they are fine. The other items are fine, too.

But i will never order from them again. I have no idea why they tried to charge my credit card an additional $116+. Their communication was poor. Their shipping was rather slow. I never received a call back from them regarding the above charge. It isn't worth it to me to give this company an additional try. I also have received 28 Spam emails from them in the 22 days since i first placed my order.

I usually order online but the website did not seem secure. I called in and spoke with a rep who didn't sound capable to answer any questions. One of my three items were wrong. Wrong item, wrong color. They shipped my order in two different shipments and the last shipment item wasn't even in an exterior box! Everyone saw what it was and could have been taken had it caught someone's attention. It was also a Christmas gift for an elderly couple and I am just happy that they didn't see it when it was left at my doorstep. I used to love shopping here but, seems that your priorities have changed.

I have to say this company has horrible customer service. Do not order from them unless you want to be totally frustrated.
I placed an order. It arrived with 3 of the 4 items that I ordered, and one was backordered as per an email. No packing sheet was enclosed in this shipment. The same day I receive another box from this company with the same 3 items that were in the first box, again no packing slip enclosed. I called customer service and the person I spoke to put me on hold off and on for 45 minutes because she did not how to handle the situation. Finally she says she will email me a packing slip within 24-48 hours and I should take it to the post office and it would be sent back to them at no cost to me. Today I took the extra package to the post office and was informed that the email that I had received was not acceptable and would cost me $15 to ship it back to the company. I called customer service and the person I spoke to said I will send you a shipping label. I ask to talk to a supervisor since I had already been through this drill and she said," No supervisor is available". After another 30 minutes of getting no where with this woman, I ended the call by saying that I felt since it was their mistake and I had wasted enough time on trying to be a good consumer, that the company should eat the loss. I will not deal with this company again as they are clueless on how to solve a simple issue and provide lousy customer service. BE YE WARNED!

Placed an order. Was offered a refund on $15.99 shipping in exchange for email. Didn't happen. I DID start getting 3/4 spam emails from them per day, every day, like clockwork. Got 3 out of 4 items ordered. One item on backorder. Today, a mysterious $14.95 charge appeared on my Paypal account. VIP membership that I never signed up for. Notified Paypal to cancel this.

As an update... I filed the complaint through Paypal. I have been assured there should be no further money going to Signals through them from me. They contacted Signals with the complaint about the VIP membership. No reply in the several days alloted, so I was issued a $14.95 refund from Paypal. I would also like to add that looking at the invoice and the attached return label, there is a $11.95 charge to return anything. I'd bet it is a great way to gain VIP membership and the monthly charges again.

These folks claim to give a portion of proceeds to Public Television, but the spammy nature of how they operate doesn't even motivate me to try to verify that now. I am sure it is a bald-faced LIE. I contacted the general manager of the local PBS station and she showed me online links where Signals changed ownership years ago. She went further to say that she has no knowledge of them contributing funds. Didn't say it wasn't true, but if they really were a major contributor, one would think it would be common knowledge and broadcast through LinkedIn or other business social media.

I sent my sister a metal angel lawn stake ornament as a birthday gift through Signals and it arrived badly damaged. The halo was bent at a 45 degree angle and there was visible damage to the finish. My sister told me that the packaging consisted of a collapsed cardboard box that was too small for the item. It was taped shut and part of the lawn ornament was sticking out the top when it arrived. I told her I'd take care of the issue, and I emailed Signals through their site numerous times but got no response. I called the customer service number and talked to someone in a call center. I told him what the issue was and he said he would send out a new item and that I would have to pay to return the damaged one. I absolutely refused to do this since shipping on the first item was $18.99 and it arrived damaged through no fault of mine. He finally agreed to send a free shipping label via email. Today my sister tried to return the item using the label they provided, and the USPS said it was not a free shipping label. So, she took it to FedEx (who delivered the package) and they said the same thing. So, to make a long story endless, I called Signals again today and they said that we must have taken the package to the wrong place, that it was our fault, blah, blah, blah. I got completely fed up and told them if they want the damaged item back, they can send someone to pick it up from my sister's house. I'll never order another thing from them. Ridiculous.

Today I received a t-shirt I ordered from Signals. It arrived looking as though it had been worn and washed, and the lettering is worn nearly completely off. I paid for a new item, which was to be a gift for my sister. I paid for rush delivery. Now the Signals customer service says they can't replace the t-shirt until they receive this one back from me, and it will take "4 to 6 weeks" to get another. I haven't seen my sister in 3 years and will only see her for 2 days next week. Now I have no gift to give her because Signals sent me a dirty, worn out used nasty item! I will have to buy something else from a local store, and I live in a small town with limited options. I'm so angry and upset! DO NOT BUY ANYTHING FROM SIGNALS!

The worst site I've ever dealt with. Prices changed on items even as I had them in my cart. Called up customer service ("Prina"?) who said she could give me the original price. But couldn't answer Qs on VIP membership. So had to call a different no. Then got transferred back to CS. This time "Chris" said she could not give the items at the price I had originally seen them at.
All in all, I wasted about two hours on futile coversation with CS reps who can barely talk English and communicate very poorly.

I have ordered from Signals before with no issues, but have also never had to try and contact customer service. However with my most recent order I have encountered issues. I have contacted customer service via several different numbers no less than 8 times. Each time I call I am told I need to call a different number as they can't help me. I then call the new number and am told to call the other numbers as they can't help me. It is a viscous circle. I also emailed begging for someone to call me and no response. I have now had to resort to the BBB and the Attorney General's office. NEVER DO BUSINESS WITH THIS COMPANY.

The company charges for shipping are outrages, about 18% of the purchase, which for small items doesn't cost that much. I contacted them to ask this question how they justify overcharging people for shipping via chat. After stating my question to the person who asked me how she/he could help, she/he ended the chat altogether. So no explanation and very fishy behavior. I will not shop there for sure. As customers, we can demand a better treatment.

I mailed my MIL a gift card for Mother's Day. The number to use the card did not work, she called Customer Service... they gave her a new number/code to use. SHE DID THIS THREE MORE TIMES, each time it failed. I finally called Signals Customer Service myself, was given the run around with ordering phone number/vs customer service. A very polite and extremely detached and unenthusiastic Cindy answered and just like all the other comments, said whatever to get me off the phone. I have yet to receive an email notifying of my refund, that she said would be coming. FURIOUS. Went through the site chat over a week later to demand communication via email ONLY. I will never call them again... but being out $100 for a GIFT card... a gift... for SOMEONE ELSE. Which I had seen the red Signal about this site. They are absurd.

This company leaves much to be desired. I noticed a $14.95 billing on my bank account. Then with further checking noted this charge was made for 6 months. A call revealed that I made the request with an order in November which gave me free shipping. This is a membership request? I was told it gave me mailings. So I am paying for advertising that I can access online? So this membership supposedly will save me money? They have charged $113.70. This representative assured me the money will be returned. There is something seriously wrong here. I only wish there was a no star assessment.

They have very nice and fun things- and the business practice is horrible. They give an offer of free shipping - that actually " authorizes" a membership in a program fir 14.95 a month on your credit card. The free shipping is not free as you need to send in paperwork to request a rebate. It took me 3 days to get anything showing they I was sent a " welcome email" about this program ( I maintain I never received it) and the charges fir the program are not listed or indicated on the receipt for the items purchased that led to the " membership"

Useless and I will never purchase again.