Sierra Pet MedsReviews 328

Sometimes you get your order and sometimes you don't. I think if you need something over the counter, you may try this shop but if you need something important and right away, I wouldn't. Once I ogt medication in the mail and the next time I didnt and from what I hear, they get some great evaluations and some terrible ones for the same reason. I know sometimes it depends on how fast the vet sends them the order and some vets take forever but in my case I know this was not the case. I stayed up all night with a dog in pain waiting for the medications... for weeks.

Made an order from Natinal Animal Hospital for a refill of my pet's medication on 8/28/17. My Credit card was charged. Its now 3 weeks later and we still haven't received the order. Repeated e-mails and phone call messages have gone unanswered. You can't even go to the website anymore. It won't let you on. It's too bad, because we had been dealing with this company for a few years now and everything was good. Even received an e-mail in July from the company before placing the order to remind us that it was time to re-order. Place the order and then everything went down the hole all of a sudden. Wish somebody there could just send a mass e-mail to the customers explaining what happened. Even if they had to go out of business. Just let us know. Don't just vanish.

After placing an order my credit card was charged, but no product was ever received. I called to find out the status of my order and the customer service rep was no help at all, but claimed to have put in a "ticket" to get the product shipped. Weeks later, my order was still never received. I called again, and magically while on the phone with customer service I received an email that my order could not be filled and that the transaction would be voided from my statement. I have still not received a refund. This place is a joke of a business!

Called multiple times to get status of order that they said was "shipped", but a label was just created and never actually mailed according to the USPS tracking number. Called for several days in a row, rep says "Somebody will call you back with the status", they never did. On the last call, I requested the order to be cancelled. The rep confirmed it was, then 4 days later, they shipped the item after I requested it be cancelled because I was forced to shop elsewhere. NEVER NEVER AGAIN, DO NOT PURCHASE HERE

I never write reviews but this company was awful. It took over 5 weeks from when they charged my credit card for >$400 of medication for my dogs to the time we recieved it. They did not answer their phone ever except an answering serviceonce or twice and they never once called us back. We got an email saying the drugs had shipped almost right away but the USPS tracking showed they never took possession of the package. Finally, after waiting a couple weeks, then emails and calls, they sent an email saying the drug was on backorder but would be in the next day and sent via priority mail. Nothing happened. More calls and emails, finally got our prescription. I am giving them 2 stars because at least we finally got what we paid for but I will not use them again.

I placed an order with National Animal Hospital at the beginning of March for medication for my dog who is in pain. It's now April and I have not received the medication. My credit card was immediately charged when I placed the order. I've called them everyday this week and 3 times yesterday to inquire. Every time I call, I'm told "ALL representatives are busy" and the call is answered by an answering service. I asked for the name of the answering service and was told I could not know that information. I asked to speak with their supervisor and was told that there was not one. I asked if this animal hospital even really existed and was told they did not know. As soon as the Attorney Generals office in Hawaii opens today, I will be filing a complaint with the Fraud Division and calling my credit card company to cancel payment. BEWARE OF THIS COMPANY! (The only reason I rated them a 1 is because there are no negative numbers offered to choose from.)

Ordered some flea medicine for my cat on Mar. 7. Credit card was charged immediately. Took them two weeks to get in touch with my vet for a new authorization. When they finally did (after I had to contact them, YET again), an email was sent confirming my order had been shipped on 3/16/17. A week goes by before I realize that the medicine still hasn't arrived and I check tracking information and it said it's still in Kihei, waiting for a shipping label to be prepared. Called them and left a message, as well as an email. Gave them consideration due to the time difference and the weekend. However, after 4 attempts to contact them and find out what the hold-up is, nobody has bothered to contact me back. I have been ordering from this place for some time now and have never had a problem up until now. But after reading all the recent bad reviews regarding their customer services, I have begun the charge dispute process with my credit card company and will never do business with this place again.

Placed order, received email with USPS tracking # on March 7,2017, credit card charged same day. Entered tracking # on March 13,2017 to check on status of the order. Message from USPS same as March 7..."Shipping Label Created" "USPS awaiting item, March 7,2017, 5:22 PM. Today I have made 4 phone calls (each time getting some answer service) and sent 3 emails... NO reply to calls or email. Customer service doesn't exist! National Animal Hospital is a JOKE!

Order #*******
They do not answer emails, They do not status prescription requests and shipping.
They do not return phone calls.

My Great Dane has Addison's disease and needs an injection every 30 days or she get very sick so it is very important to get her prescription filled ON TIME.

I found National Animal Hospital when searching for lower prices for my dog's arthritis medication. Their price was much lower than most, and the reviews were good so I gave them a try. I placed my order on January 9 and received an email receipt of my credit card charge. By January 21 I hadn't received my medication, nor heard anything regarding shipping. I emailed and asked when my order would ship. On January 23, I received an email saying my order had been authorized and tracking information would arrive that evening. By January 28, I still had not received tracking information, so I emailed again. January 30 I finally received the tracking email and on February 3, my order finally arrived. Fortunately, I do not need the medication until February 7, but I couldn't believe how slow the shipping was and how poor the communication. I might order again just because of the good price, now that I know that I need to order way before I need the medication.