ShutterflyReviews 987

I just deleted 10 years of photos and asked to close my account over a $22 shipping refund request. We have spent thousands over the 10 years and a recent order we paid for expedited shipping and UPS would not leave the package without a signature. I realize that this is UPS but Shutterfly employs them to deliver and when you pay extra you expect that the product will be delivered when promised this is on Shutterfly. Change carriers if they cant deliver. Shutterfly lost my business because they do not care about people.

I placed an order last night and when I clicked the final "order" button the page was unable to load. I tried again and had the same response. The next morning I checked the status of my cart and the order was not process and the price had increased, (as a promotional value had ended) yet there were 2 charges pending on my bank account.

I immediately called customer service to see whether or not my order had actually processed, it hadn't. The lady I spoke with was super helpful, cleared up the pending charges (she'd never seen that happen before) and reduced the price in my cart to reflect the promotional value from yesterday, as well as gave me an additional discount. I am looking forward to getting my prints!

Ordered a photo book and spent a lot of time putting it together for a friend as a gift. Ordered and paid online. I was then sent an email notifying me of my window of shipping. On the last day of expected arrival, still no package because mine was never shipped. Now twenty, yes TWENTY days later I am still waiting for my now late gift for my friend. Will never use again!

Just finished a 53 page photobook. I found it annoying that "the site is not responding" and "you need to log in" again and again while working. It's easy to make mistakes and undo or modify work you've already done. Lastly, it's a bit annoying to spend 3 weeks on a project and have it disappear with no reason. Shutterfly says I should have emptied my cache and cookies before I started, but they didn't tell me that. They say I need to redo the project, and I say it will be with another company.

Per my review on 7/16. Photobook birthday gift, which I paid to have 'guaranteed' delivery by July 14th - finally received an update today.

"This message is regarding your order status. At the moment your book has restarted the printing process early this morning. We do apologize for the delay and will continue checking on your books status throughout the rest of today to shipment.

Thank you for using Shutterfly!

Sincerely,
Anna G. "

This is after my last update from them which said it was almost finished and about to ship - Friday. BROKEN BROKEN BROKEN... and yes, I'm extremely frustrated since this was supposed to be a gift delivered last week.

This is the company that does not respect your privacy and steal your photos. I have once uploaded some photos to their website. Then I have deleted all my photos from albums and saved projects. However, they keep sending me promo emails which are titled "Your memories from this week three years ago...". All these emails show photos which I have deleted. Obviously they keep my photos in their database even I have "deleted" them from my own account. Avoid Shutterfly unless you don't care they steal you photos!

I will NEVER use Shutterfly again and I urge others not to! I spent hours making a college graduation photo book for my daughter and chose expedited shipping that ensured delivery by June 29th. Not only did I not get the book on the guaranteed date, I will not have the book in time for my daughter's graduation party. When I called customer service I was given the run-around. I spoke with several different support agents and never got a truthful answer. In fact, I was disconnected twice. No one would guarantee that I would receive the book by July 1st. I have always used iPhoto for my books and I have never been disappointed. The one time when I really needed a photo book, it won't be here. DO NOT believe the guaranteed arrival date for your order - you will be disappointed just like me when it doesn't arrive in time and quite honestly there is nothing that you can do. The people at Shutterfly don't care about you!

Their online help tends to be two major site revisions behind, pointing to interface features which don't exist. Uploading from Lightroom is not possible, so you have to do a two-step export+update process. When uploading, often one or two images will fail to upload for no reason at all, and you aren't able to just retry the missing files upload. Sorting is horrible and unpredictable.

Overall, it is a horrible site that I have vowed to never use again. There are much better free photo sharing sites out there, and if you pay a little you can get *MUCH* better than Shutterfly's ad-funded abomination.

Saw a lot of bad comments - some of them just made me feel like they are just computer idiots. In my opinion - Shutterfly provides a professional design with such inexpensive price! I have used many photo printing service and I have to say by far Shutterfly has offers the best quality along with the great price. There are so much more options with products. They are just getting so much more creative. I love them!