ShutterflyReviews 987

I ordered 2 albums for my sons high school Grad. The layouts and options are incredible. I am in Canada and I received my albums (from the US) in just 4 days! Incredible quality, shipping, packaging and gift boxing. There was an error on the cover of one album. I did see a warning sign when creating it, but could not see any text it was referring to. Blank text boxes don't print. I guess there was hidden print and in the final project, you could see a very faint name (girl!) on the cover! I was horrified. Sally at customer service was incredible. Despite it technically being my fault, it was a very difficult text box to find. She immediately sent out an entirely new album (with correction) and I just had to pay for shipping! SO appreciate such amazing customer service especially when it is for a special occasion coming up! Advice: don't ever leave a warning sign despite looking blank. Reach out for customer help! Thank you Shutterfly. I will be a repeat customer and spread the great word.

TERRIBLE SERVICE, BOOK NEVER ARRIVED. DO NOT ORDER FROM THEM.
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I have ordered a book for my wife's birthday and it was delayed 2x. I had paid express shipment initially with a date of arrival 1 week before her birthday so I could have time to have it in advance. 2 days before, I checked online and they told me that there was a problem so they would re-order the book with express shipping arrive 1 day before my wife's birthday. I checked again with them to make sure 3 days before and all was good. I checked the day before and boom, again a delay. Now I don't know if I will ever receive it and the quality of it. I am screwed for the surprise to my wife. Thank you shutterly for such a bad service

I've been a fan of Shutterfly for four years, and I've never been disappointed in them. My latest order for 4x6 prints was scheduled to arrive on a Wednesday, but it came on a Monday instead. Early shipping every single time I order! The quality of the products is also great and my photos are always sent cropped the way I want them to be. I love printing photos with them, personalizing my own calendar, and the art prints! These guys easily beat any other photo marketer for me, and I will continue to use them for a long time!

We had a photo album made. The digital prints we had made at our local print shop were great. Hood color saturation, proper tone, and very nice. We sent over the same digital information to Shutterfly to have an album made, and the photos were so pale, washed out, and inaccurate. We called Shutterfly, and they reprinted the album, and it came exactly the same way... no changes. We called again, and they said they can't make sny corrections to the digital info given them. That's Bull. The other local printer had no problem color balancing... guess Shutterfly just doesn't have the technicians that know what to do. The people in the photos are Spanish, and they even have deep tans... the Shutterfly pictures are more pale than Shirley Temple, and they look TOTALLY washed out. Now we have 2 inferior quality albums... and they say they can't make them over.

So i ordered 120 4x6 prints from shutterfly to make a collage with for my room. I paid 12 dollars for shipping, and it got here in five days. That's where the good things stop. About 80% of the photos were the wrong direction, horribly cropped, or both. I spent 30 minutes on the app making sure they were cropped how I wanted, and they got it wrong somehow. And they sent me 108 prints. Not 121 like i ordered. Some of my favorite photos were left out for some reason, and i still dont know why. How it got through a quality check is beyond me. I attached some of the photos i ordered, vs what I got, so you can at least get a laugh out of it. DON'T ORDER PRINTS FROM SHUTTERFLY.

I've used Shutterfly for several years and have been happy with there products until recently. My prints have been sent faded, but now they are adding a Covid Fee?! Really? I'm deleting my account. I'll get prints and mugs from a company that doesn't try and gouge an already struggling country.

I was optimistic about shutterfly given it's reputation and the deals it had. I used Shutterfly to print small kpop photo cards and some of my prom pictures which were taken by a professional photographer. All of them were not HD. They were poor and undefined and I'm deeply disappointed with my 90 prints that I ordered from Shutterfly. What actually happened? I don't know. I do not recommend Shutterfly if you're looking for high quality prints. They are not it. Please look to other sources. Thank you.

I paid for expedited shipping for order I placed with Shutterfly as I needed for an event. The order didn't arrive as promised and it arrived the following day. I placed 5 orders transit time 5-7 days the expired transit time didn't change got it on the 6th business day. I tried to get a refund. They are telling me that I paid for standard shipping. If I wanted it standard I would have used the SHIP39 discount and wouldn't pay for standard shipping cost. It would have been free since it was over 39 dollars. Not happy!