ShopSmarterReviews 331

While checking out my Walmart cart, I got their offer saying get 10% cash back and $20 joining bonus for joining Shopsmarter. This was followed by 3 emails stating the same, that they have a "bonus" of $20. So I went ahead and joined them! My cart was worth $310.

2 days later - I get an email stating my bonus of $20 was approved, but I will get it 5 weeks later!

When I asked about my cashback of 10% (which would be $31), they informed me saying "the initial purchase is not eligible for cashback"! This was a shock to me! They basically cheated me directly of $11, all the while saying they provided me a "bonus" of $20!

I have made 2 purchases since then, of further $300. Still no sign of the savings appearing in my account!

So now I would have given them a trial fee of $1.97 (I don't know what I tried here - since no cashback would come before 5 weeks!), and 1st month fee of $10, with a promise of getting something 5 weeks later (who knows what they will tell me then)!

Overall, a very unhappy customer!

Further communication with Samantha (from Shopsmarter), were on the same lines (read - no resolution, as she kept repeating the rules to me - which were not communicated clearly to help the website). Her response -

"Thank you, this email offers the $20.00 bonus and states the following about cash back;

How does Cash back work?

ShopSmarter uses special shopping links to give you Cash Back on your purchase. When you click any of our deals or buttons to shop at one of our stores, we get notified when you make a purchase. Then, we add 10% of your subtotal to your Savings as Cash Back."

So basically, you get a joining bonus, but wait - you are not eligible for cash back! So we basically give you less than what you would have got as cash back!

False communication, not stating the rules clearly, and then using it for their benefit!

Most terrible website I ever met.
Take away my money without authorization.
3 times without any notification or email/text msg.
Never notice This because I am busy with my newborn baby also
This is not a right way to do business!
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Thanks after contact the Shopsmarter I get the fully refund for the IC member fee and I would like to suggest next time can improve this, don't deduct the memebership fee in this way.

I have no idea who are what this company is. Since September they have applied hundreds of dollars to my credit card that I never authorized or used don't even know who they are. It's very alarming to think that a company can get personal private information especially when you've never opened even a text message from them or been on this site. I did not read any reviews I am going by my credit card with fraudulent charges that I disputed of course and sure enough somehow got a hold of my card and charged over $500. I highly suggest if you ever went on their site check your credit cards because if they can get my information when I didn't go on there I can't imagine how much damage they could do to someone that did go on this site.

I have purchased thousands of dollars of products through their system and their "cash back" only is hitting a small percentage of them. When you contact customer service they always have a generic reason for not paying. They never actually give you documentation that specifies what they have received or the specific reason for denial (or even if they have denied).

It's a joke. Seemed too good to be true... and I was correct:(

Stay away.

I signed up for the $20 rebate and when I signed up and called in to confirm, I got a customer service agent that said Oh well, there's nothing I can do about it. Unless you want me to have someone call you back. I waited and no call. I have cancelled my account and want my $1.97 back! I feel like I have wasted so much time with ShopSmarter when there are so many other companies that actually follow thru with their commitments!

They closed an old account of mine so I was forced to make a new one. So I did and made some purchases over Black Friday. Now they closed this account saying I cant have 2 accounts. Problem is they closed my old account and I have no access to that account so how the heck am I supposed to use an account that is closed? They stole all my cashback. Im convinced thats how this company makes their money. They steal peoples money. Stay far away because this is the second time I have had problems getting my money from these people.

Saying one will get a FREE TRIAL, they charge $1.97 to the credit card without permission which is NOT FREE as they stated. Then, absolutely no ostrucions whatsoever as how to "get $10 back for this current purchase that you just made". I took a screenshot of that email from their order however ABSOLUTELY NOWHERE is the email address to send that to listed on their site, thus literally STEALING $11.97 from you. Because, a of this, writing to their customer service to get that email, no one responds at all, then click a button to "cancel membership", INSTEAD OF CANCELING the message indicates that they have instead billed $10 MORE to a credit card even though they were given
Permission to bill ZERO dollars to this card and are required by their terms to send me a $10 check for my WalMart online order as well. I have to click CANCEL MEMBERSHIP when they dont respond or send me $10 at all, in addition to charging a $1.97 which I also did not agree to authorize for their "free trial", but when I click "cancel", they claim that "the membership will continue to be valid until 1/1/2019, which is more then a month from now, which indicates that they have illegally charged an acquaintence's credit card already, even though it has NOT even been 7 days since the time, and EVEN IF they had correctly charged $0 for the free trial and correctly sent me a check for $10 and if I also decided to continue membership via entering a different credit card which is acceptable to make a charge of 1 cent or more to - EVEN in that case this charge is 2 days early before 7 days and without permission.