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ShopSmarter Reviews Summary
ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 690th among Discount Shopping sites.
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Made purchase at Bed, Bath and Beyond with credit card 5 weeks ago, several days ago I noticed I was being charged a monthly fee, I did not sign up for ShopSmarter (nor would I, you need to purchase $100.00/per month to break even). I will also notify Bed, Bath and Beyond to advise I will no longer purchase from them on-line,
Advertisement showcases nice rebate with a small trial fee so I joined thinking I would still net a decent amount for minimal effort. However they don't make it evident (likely hidden in the T&C) that the payout is scheduled several weeks out so there's no way you'd get the rebate without paying for a full subscription. Very misleading. Don't waste the time. Sad to think about how much money they've made off trials with no payout.
Hi Kyleigh,
Any bonus or cash back you earn as a member is yours to keep even if you choose to cancel. I do apologize for any confusion regarding the membership. If you would like any assistance with your membership please reach out to me directly [email protected] and reference customer loyalty #SC891
Thanks!
Samantha
ShopSmarter
Customer Service Supervisor
has anyone got a check for 10 dollars in the mail...i never even heard of shop smarter never signed up for this nothing!!!! so why would i get a check..is it a scam? If i tried to cash it would it link me to them some how? i dont get it
Hi Judy,
I would be more than happy to assist you with that. Unfortunately, I am unable to locate your account using the information given above. Can you please contact me at [email protected] and reference Customer Loyalty #C41?
Thanks!
Samantha
ShopSmarter
Customer Service Supervisor
The company makes their money by scamming people. The small amount they charge goes unnoticeable to many. If you use this and knowingly use it then great. For me and so many others they have scammed us.
Hi Dalal,
I'd be more than happy to assist you with your account. Can you please reach out to me directly at [email protected] and reference Customer Loyalty #SC818?
Thanks!
Samantha
ShopSmarter
Customer Service Supervisor
Never knowingly signed up for any ShopSmarter.com services, was charged $1.97 on 10/24, and shortly after that they tried to charge $9.97 but Capital One flagged it as suspicious, so I had a new card issued, and that one already has a pending charge for $9.97 BEFORE IT WAS EVEN ACTIVATED. This isnt right.
Hi Craig,
I'd be more than happy to assist you with your account and issue a refund of the membership fees. Can you please reach out to me directly at [email protected] and reference Customer Loyalty #SC615?
Thanks!
Samantha
ShopSmarter
Customer Service Supervisor
Hello,
I just noticed that my card has been charged $9.97 since last December 2017. I do not recall ever signing up for this service. Can you help with refunding all this please?
Thank you,
Ignacy
Hi Ignacy,
I'd be happy to refund you for this, however I am unable to locate your account using the information given below. Please reach out to me directly at [email protected] and please reference Customer Loyalty #T18.
Thanks!
Mike
ShopSmarter.com
Sr. Manager of Customer Service
I'm not sure why there are so many negative reviews. If you do any online shopping at all this will pay for itself in no time. Yes you get charged $9.97 a month but you also get 10% back from every retailer you buy from if you go through their site. Up to $1000. 00 a year. I love it! I started buying a lot of things online and I get an extra $200.00 a month! I will definitely be signing up again next year!
Hi Diane!
We're so glad you are enjoying ShopSmarter! Please let us know if you ever have any questions.
Thanks!
Mike
ShopSmarter.com
Sr. Manager of Customer Service
I bought something from Best Buy Online in May and somehow you started billing my credit card $9.97 monthly. Never wanted to and never want to be a member in your company. Please send a credit for what i have been charged so far. I was told my ID was *******N
9.97/month and they dont deliver. On pop up page it didnt say anything about cost but in terms of service no amt was mentioned. And it said fees could rise. I just wanted to know the cost and went thru all that crap till i googled that $#*! hole scam.
Hi Dryfus,
I'd be happy to look into your account for you to ensure that you receive the rebates that you are due. Please reach out to me directly at [email protected] and please reference Customer Loyalty #A28.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
This is a scam. They have attached themselves to Bed Bath & Beyond and possibly other online order companies with a pop-up. I gave them my credit card number but not my secure code. They immediately charged my credit card. They NEVER said there would be a charge for their services. I have cancelled but my credit card company says that I may have to get a new number because although I cancelled my ShopSmarter account, they may keep trying to charge me.
Hi Shannon,
Once you cancel your account you will no longer be charged again in the future. I would be happy to issue you a refund for the charge. Can you please reach out to me directly at [email protected] and reference Customer Loyalty #D93?
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
They cant find my account to stop charging me! How disorganized!
I never authorized any membership for 9.97 a month.
Hi Michael,
I'd be more than happy to assist you with your account. Can you please reach out to me directly at [email protected] and reference Customer Loyalty #F15?
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
We bought one item at Walmart.com and got charged $ 1.97 for the trial period.!
When we cancelled we never heard about the $ 10 refund again and can't get anything from the operators on the phone.!
Its a gimmick to fleece (legally, of course) the public of such a small amount that nobody will bother to go after.!
Hi Barbara,
I apologize for the confusion regarding your account. I would be more than happy to issue you the rebate as well as issue you a refund for the membership fee. Please contact me directly at [email protected] and please reference Customer Loyalty #T91.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
I bought something from Barnes & Noble some 9 months ago and somehow you started billing my credit card $9.97 monthly. Never wanted to and never want to be a member in your company. Please send a credit for $91.70.
When I called your customer service i was told my ID was *******
Hi Jack,
I have issued the remaining refund to your account. That should post within 2-5 business days.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
Everything is working very good after 2 couple of years of membership.
Sometimes 10%, sometimes 20% when they have an offer.
In 2 years only once i have an issue with a Best Buy purchase that even sending them an email with the information they never give me that cashback. But other than that I would recommend specially for heavy users.
Hi!
We're so glad to hear that you are enjoying the program!
Have a great day!
Mike
ShopSmarter.com
Customer Service Manager
I made a purchase on Walmart.com a few weeks ago and saw a banner that said i could get $10 rebate from my purchase. I went ahead a filled out the form and paid $1.97 membership fee for 7 days and within a few weeks i received a check in the mail for $10.00. Be sure to cancel the membership before 7 days expire or you will be charged $12.97 for 1 month membership.
Hi Steve,
Glad to hear you enjoyed our program. If you end up doing a lot of online shopping just let us know! We can certainly reinstate your account for you.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
ShopSmarter.com is one of the most dishonest, unethical, immoral, unscrupulous,
Fraudulent, corrupt, devious, evasive and dubious... let's not forget, borderline felonious organizations I've ever encountered. Under the pretense of customers' performance (valid receipt) yields appropriate reward (rebates), ShopSmarter.com failed miserably in upholding their end of the bargain... in process, costing customers thousands of $$$!
Hi Sandra,
I'd be more than happy to look into your rebate for you. Can you please reach out to me directly at [email protected] so I can look into that for you? Please reference Customer Loyalty #S24.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
Hi,
I did not use any service from this company but still have to pay one year for some kinda fee I don't know why. It cost me 12,97USD every month until now it's one year. I didn't notice that until I check my history now. There's no email or notification about the use of this. I didn't even know this company exist until I check the info on my bank account. It's totally a scam.
Hi Hoang,
I would be more than happy to refund you for any membership fees incurred. I would also like to explain to you how you joined ShopSmarter.com, however using the information provided here I am unable to locate this membership. Can you please contact me directly at [email protected] and reference Customer Loyalty #S87?
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
My first month, I paid 9.99 and got 40 something back. The second month, I had a big purchase due to my quaterly 20% coupom from Ulta. I work for a big company call center, so I bought for several girls, so we all could take advantage of the coupon. They again paid me 40 something leaving this big purchase behind without mentioning anything. When I complained I did not get paid for the purchase, they requested a receipt and after I sent, they locked my account accusing me of being a business and refused to pay me for that purchase and all the other ones I made for the quarter. I'm now in touch with another member that got scammed for a lawsuit. I am sure they pocket our money. Be aware!
Hi Tati,
I'd be more than happy to look into your account for you. Please contact me directly at [email protected] so I can look into your account.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
They wanted all but 1 digit of my credit card to locate my account!
Said they could not locate me in system- but they had no trouble locating me at billing time. Called last 2 billing cycles to cancel but kept billing. I had to request a new Credit Card to stop the charges.
I did not apply for this- I was told it automatically enrolled me when I ordered from Walmart or others online-- then after 30 day free trial it becomes a draft unless you cancel service. Very upset electronic thieves.
Hi Pamela,
I'd be happy to issue you a refund for the charges incurred as well as explain exactly how you joined ShopSmarter.com. Please contact me directly at [email protected] and please reference Customer Loyalty #E730.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
Though I enrolled on the website for trial without knowing that it has a membership fee, I was charged 1. X dollar immediately for membership.
I don't know how a website can charge for a trial period. On top of that, they don't show about membership charges during any time of enrollment.
Yes, i do agree with other reviewers that perhaps this might be a scam.
Hi Somi,
I would be happy to explain more about your membership with ShopSmarter.com, however using the information given here I am unable to locate your account. Please contact me directly at [email protected] and please reference Customer Loyalty #S72.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager
From the business
ShopSmarter gives online shoppers consistent 10% cash back, instant price comparisons and exclusive coupons at over 1,000 retailers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eleanor,
I do apologize for any confusion regarding the ShopSmarter membership. I will be happy to issue any refund for the membership fee if this has not been taken care of already. Please contact me directly at [email protected] and reference customer loyalty #S349
Thanks,
Samantha
ShopSmarter
Customer Service Supervisor