ShoprunnerReviews 162

Hi Waynette. I am sorry you are having difficulty with your return. The ShopRunner benefit provides for the free return of orders that were placed using ShopRunner. However, ShopRunner does not process returns. If you use our free return benefit, the return is shipped directly to the retailer's return center for processing. If you returned an item over a month ago and have not received a refund, I'd suggest you contact the retailer directly. They should be able to provide you with the status of your return. If you need any information from ShopRunner such as your return tracking number, please reach out to our Member Services team at 888-721-7467 or via email at [email protected]. A representative will be happy to assist you. Thank you.

Hi Kyle. Our free shipping benefit means that your will receive your order within two business days of the date it leaves the retailer's distribution center. Orders are usually processed Monday through Friday, typically in the early morning or afternoon. Our retail partners have different cut off times for same day shipping and we recommend visiting their shipping pages for more information on their exact cut off times. This does not include weekends or shipping holidays. Also if an item is out-of-stock, personalized or customized it may delay delivery time. I hope this information is helpful.

Thank you for your feedback. I am very sorry for any inconvenience you experienced. Unfortunately, I am not able to determine the cause of the issue you described without having access to your account. Our retail partners are committed to shipping products quickly. The ShopRunner benefit kicks in once the order is processed and leaves the retailer's warehouse. ShopRunner provides that your order should be delivered within 2 business days from the date of shipment, which does not include weekends or shipping holidays. If there was an order processing delay, I'd suggest you reach out to the retailer to determine why this happened. Otherwise, if you'd like to have us look into this order, please contact ShopRunner Member Services at [email protected] or via phone at 888-721-7467, and a representative will be happy to assist you.

Thank you for posting. Without your specific account information, I cannot determine what caused this issue. However, I can tell you that ShopRunner does not ship any of your orders. Our retail partners ship the products from their warehouses directly to you. The ShopRunner free 2-day shipping benefit kicks in once the order is processed and leaves the retailer's warehouse. From what you've written, it appears there may have been some type of order processing delay and this issue would be best handled by the retailer as they have access to your full order information. The telephone number to reach Lord and Taylor Customer Service is 1-800-223-7440. I am sorry that you experienced this issue and that we are not able to resolve this directly. If you have further questions or concerns, please reach out to ShopRunner Member Services at [email protected] or via phone at 888-721-7467, and a representative will be happy to assist you.

Thank you for your feedback. We are sorry for any inconvenience or confusion our shipping time-frame may have caused. You are correct, the free 2 day shipping benefit kicks in once the item leaves the retailer's distribution center and like other 2 day shipping methods, it does not include order processing time. However, our retailers are committed to shipping ShopRunner orders just a quickly as is possible. Most of our retailers have a cut-off time for same day shipping. If you place your order after this cut-off time, the order would ship the next business day. In addition, the free 2 day shipping benefit does not include weekends or shipping holidays. You can find this information in our policies, which are published on our website --https://www.shoprunner.com/about/policies/ -- under the Shipping header. Should you have further questions or concerns, please contact us a [email protected] or via phone at 888-721-7467.

Hi Tanya R. ShopRunner 2-Day Shipping kicks in once the order leaves the retailer's warehouse. It does not include weekends. Therefore, it an order shipped on a Friday, it would be delivered on Tuesday. ShopRunner does not process or ship any orders. Orders are processed and shipped by our retail partners. Also, Kate Spade was conducting a physical inventory of their products on August 4th. Orders were not being shipped on this date. Expedited shipping was disabled on their site and ShopRunner was removed from the products,. This is most likely why they contacted you regarding the shipment of your order. If you are still experiencing an issue with the delivery of this order, please contact us at [email protected] or via phone at 888-721-7467. We are available from 8am to 10pm ET, 7 days a week. Please provide the representative with the order details and he or she will be happy to look into the matter for you. Thank you.

2-Day Shipping means that the item will arrive at the shipping address within 2 business days from the time it leaves the retailer's warehouse. There is some variation in how quickly stores are able to process and ship orders. Most retailers have a cut-off time for same day shipping. If you place your order after the cut-off time, the item will ship the next business day. Business days do not include weekends or shipper holidays. Both ShopRunner and our participating stores are committed to do our best to ensure that products are delivered within 2 business days from the time the order is shipped. If you experience issues, please contact us at [email protected] or via phone at 888-721-7467. We are available from 8am to 10pm ET, 7 days a week. Please provide the representative with the order details and he or she will be happy to assist you. Thank you.