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Miss A

1.9

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Miss A Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting the affordability and variety of products, particularly in makeup and beauty tools. Many long-time customers appreciate the low prices and promotional offers. However, significant concerns have emerged regarding shipping delays, lack of effective customer support, and issues with order accuracy. Customers frequently report dissatisfaction with unresponsive service and unresolved refund requests. Overall, while the company offers appealing products at competitive prices, persistent operational challenges and customer service shortcomings have led to a growing sense of frustration among its clientele.

This summary is generated by AI, based on text from customer reviews

service
63
value
62
shipping
63
returns
35
quality
56
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Romania
1 review
0 helpful votes
Follow Georgiana D.
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I made an order of 13 items, only some of them match the order I made, except 3 the rest of the products were replaced. Ordered 2,6 color palettes, and received 2 monocolor. At least it was cheap.

Date of experience: June 5, 2018
Canada
2 reviews
3 helpful votes
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I found Shop Miss A by browsing for online makeup shops. Had been buying from Sephora which can get expensive, especially when you have a lipstick fetish like me. Tried Shop Miss A and have never looked back. Have not been disappointed with any of the products I've purchased, from lipsticks to eyeshadows, jewellery and socks. They ship the order very quickly - I usually receive them within 10 days to Canada. Shipping costs are very reasonable; less than $8 CAD on a $20-$25 order. I highly recommend this shop if you're looking for good quality at bargain basement prices.

Date of experience: May 24, 2018
Canada
1 review
2 helpful votes
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At first, when reading the comments, I was very skeptical... But one day I said to myself why not, at worst im only gonna lose a few dollars! I live in Canada and everything arrived in 2 weeks! I was pleasantly suprised about the quality of the products (6 items), considering the fact that everything is 1$!

Date of experience: April 27, 2018
Australia
1 review
35 helpful votes
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Great experience
January 29, 2018

So I ordered from shop miss a about 3 times before, I live in Australia and was nervous when I read the reviews about the shipping, imagine my surprise when I recieves my packages 7-10 business days on average, one time I had a few wrong items in my box so I sent a Email to customer service, they were so kind and replied within a day, we exchanged emails back and forth and I never needed to wait for more than a day to receive an email back, at the end I got a coupon code for the wrong items in my cart, would highly recommend, I have orders 2 boxes worth of stuff recently and tracking says it will arrive soon (max 10 business days)

Date of experience: January 28, 2018
Ohio
1 review
3 helpful votes
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Great first experience
December 20, 2017

I am actually kind of surprised at how happy I am with my first order from Shop Miss A. It was packaged very nicely. The products seem to be very well made for "dollar store" products. It also did not have a musty smell like I, for some reason, expected it to. I haven't tried any of the products out yet but my first impressions are excellent as for as my ordering, tracking and delivery experience. It did take about 2 weeks from the time I ordered until the time I received my order but it is the holidays and they seem to take a lot of time inspecting and packaging the order.

Date of experience: December 19, 2017
Texas
1 review
2 helpful votes
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Can I say FABULOUS.
November 6, 2017

This were a great experience for me. I had been to every beauty store to find this color lip gloss and couldn't find it again. Then came along shopmissa.com.

Date of experience: November 5, 2017
Barbra B.
Arkansas
4 reviews
3 helpful votes
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Im on my second order from them. I haven't really had any problems I did send them back some returns in my first order though. I sent back some eyelash because they were to big for me. I wanted a more natural look, emailed them and they agreed. Sent them back got a gift code and I ordered some more stuff. As far as makeup, I love there lipstick! I will be getting coutur from them to see how i like. But like stick and eyebrow powder is great to me.

Date of experience: October 20, 2017
Canada
1 review
11 helpful votes
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Not our problem
October 10, 2017

If you are shipping outside the U.S., they do not show tracking information to the final destination. And the company says "it's not our problem or responsibility" for delivery once it's left us.

Date of experience: October 10, 2017
Guam
1 review
7 helpful votes
Follow MIMI B.
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RESEARCH BEFORE YOU PURCHASE FROM THIS COMPANY CALLED
SHOP MISS A.COM

First experience with this company. But I see several BAD REVIEWS Shipping, Products, Payment.
1. PAID FOR ITEMS SEPTEMBER 8,2017 - NEVER RECEIVED ITEM AND ITS OCTOBER 10,2017. I RESIDE ON GUAM AND WE ARE A US GROUND MAIL COMES IN 7 TO 10 BUSINESS DAYS.

2. KEEP FOLLOWING UP WITH CUSTOMER SERVICE BACK AND FORTH WITH NO SOLUTION TO MY ISSUE. CUSTOMER SERVICE SAYS I GOT TO WAIT TIL OCTOBER 6 AND THEN THEY WILL REFUND ME. CUSTOMER SERVICE REP REPLIES WITH THE SAME ANSWERS... "SORRY FOR THE INCONVIENCE"
WHY SHOULD I WAIT FOR MY REFUND I PAID IT IN FULL AND NEVER RECEIVED MY PACKAGE.

3. AS OF TODAY I RECEIVE AN EMAIL THAT I HAVE 2 OPITIONS - ONE IS TO HAVE STORE CREDIT. (LOL) SERIOULSY... AFTER I NEVER RECEIVED MY PACKAGE OR CREDIT BACK OF $19.00 WITH OUT THE SHIPPING FEE I PAID. I DONT THINK SO. IF I PAID IT IN FULL REFUND IT IN FULL. I HAVE NOTHING TO DO WITH THE SHIPPER!

I have made a complaint to the Better Business Bureau in their area and my Bank. This company is a FRAUD. I suggest you as a customer who has experience a bad transaction with this company should reach out to BBB.

Date of experience: October 9, 2017
California
1 review
25 helpful votes
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Amazing
October 3, 2017

Ive read so many bad reviews on here and I have absolutely no idea why? Dont listen to them, try it out for yourself first. Ive been using shop miss a for a few months now and Ive ordered 8-10 packages and every single one has come on time with all my items nothing broken, chipped, or Anything missing. They always charge my card the right amount and the shipping rate is so fast! My larger hauls take a little longer than my smaller hauls. Example; I ordered one pair of sunglasses and it got here 3 days later. But with my bigger hauls like $40 ish it takes 5-7 days max. This store has wonderful quality things especially their bags and brushes. For a cheaper price, its much better than wish, what you see is what you get. The only complaint I have is sometimes the lipstick swatches arent quite the same color but through a screen its hard to tell and the reviews on there let you know if its a product to stay away from. Shipping charge is cheap and I love that and you cAn get free shipping over $35. All in all I love Love Love this site and will never stop shopping here. Best beauty site ever.

Date of experience: October 3, 2017
Canada
1 review
27 helpful votes
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Nope
September 11, 2017

I purchased $25 worth of lipstick and it charged my paypal account an eztra $90! When i only purchased $25 worth? It makes no sence... never ordering from there again

Date of experience: September 11, 2017
Oklahoma
1 review
6 helpful votes
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I got about 30 pieces of merchandise. It took a few days to process but once it shipped it got delivered quickly. The jewelry is ALOT bigger than the picture you see. I thought the earrings were going to be dainty but they werent lol. But that isnt a problem. They were still beautiful. Everything i recieved looked exactly how it looks in the picture. Just because its $1 doesnt mean the quality was bad. Their eyelashes are so much prettier than the pictures they have for you to see. Will definitely purchase again.

Date of experience: September 2, 2017
Idaho
1 review
1 helpful vote
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Okay
August 23, 2017

Everything else was great besides the 2 small eyeshadow palettes and they gave me the complete wrong colors.

Date of experience: August 22, 2017
District of Columbia
1 review
8 helpful votes
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Never received items
August 10, 2017

I bought ten dollars worth of items just because a friend told me they've bought stuff from this website and I never received my items. I tried to contact the customer service and never heard back from anyone so I had my bank dispute the charges. I would never buy anything from them ever again.

Date of experience: August 9, 2017
Texas
1 review
14 helpful votes
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Overall ok
July 29, 2017

Went online after seeing a YouTube video decided hey let me order just a few to give them a try, which I only purchased about $10 bucks worth. Received my order about 2 and a half weeks later everything packaged well bubble wrap included... nothing was broken, chipped or ripped very good shape I would say! My ONLY complaint I would have is, I was never given a tracking number to be able to track my order so I had no clue when it would arrive even though it did instruct it would take about 5 business days to get ready and I did order on a Saturday. Okay TWO complaints lol the second would be no where in the website I could find to write a review; I'm very big on reviews because I read them all the time and are helpful (sometimes) and I know (hope) my reviews help other! Anyway got home one day and bam there was my package... the liquid lipsticks I got are pretty good last all day some are a bit tacky but I don't mind it I mean they are $1. I will be guilty with this one because I got so caught up with everything being $1 I did not read any reviews and now noticing how many people have been scammed which is ridiculous for any company to do so.

Date of experience: July 29, 2017
North Carolina
1 review
1 helpful vote
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Cool
July 28, 2017

Hey Guys! The only thing bad for me was the shipping time. Check on my review on the YT for more details on my experience. https://youtu.be/SJVG5ZJ3NF4 I purchased my Shop Miss A June of 2017

Date of experience: July 27, 2017
Washington
1 review
7 helpful votes
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It's a scam!
July 20, 2017

They charged my credit card but didn't send me my items, and when I called them, they said that they haven't charged my bank account. But my bank says that there was a charge from shopmissa. Yet my items have not shown up.

So I do not recommend shopping at shopmissa.

Date of experience: July 19, 2017
Tennessee
1 review
13 helpful votes
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Shop Miss A Review
July 13, 2017

I placed an order with ShopMissA after a friend had tried and recommended it. I was extremely nervous after I read a lot of bad reviews. However, I had already placed my order. I ordered the 12-Piece AM Brush Set, the teardrop Wonder Jelly Sponge, Green Tea Face Mask, that was made in Korea, and the brush cleaning egg. I paid $16.95 and that's with shipping included, so I got a pretty good haul for the amount I paid. (I spend more on ONE product in Ulta or Sephora so this was a feat for me). I received my package in 6 days, however, my tracking number never worked so even when it was here, it still said it was in Grand Prairie, Texas. I got all the items I paid for wrapped up in bubble wrap, foam, and tissue paper, all held together by a Miss A sticker. Everything except the mask was AOA brand. Everything was good quality for its price and nothing was broken. I use the brushes everyday and I like them just as much as my expensive ones. I was impressed with SMA and will be shopping there again for some actual makeup and lashes. I don't know what happened with everyone else, but my experience was great.

Date of experience: July 12, 2017
Oregon
13 reviews
37 helpful votes
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They have good affordable brands E. I., ELF, L. A. Colors, and REALLY good brushes, all for 1 dollar each. I think it's a great company!

Date of experience: July 12, 2017
Australia
1 review
9 helpful votes
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Stay Away
July 10, 2017

Shop Miss A is cheap products and thus provides cheap service.

I ordered my parcel on the 26th of May. It is still not here, do not have any idea when or if it will arrive. The Customer service person I was dealing with was not helpful at all. Abosolutely vapid.

Ignore all of the 'good reviews' they are liars and time wasters. Read the poor reviews, this is an accurate measure of what Shop Miss A is like.

Con artists and thieves. Save your money

Date of experience: July 9, 2017

From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our ...


shopmissa.com
Founded in 2013
Dallas, TX, United States
+60
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