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The company has garnered a mixed reputation among customers, with positive feedback highlighting the affordability and variety of products, particularly in makeup and beauty tools. Many long-time customers appreciate the low prices and promotional offers. However, significant concerns have emerged regarding shipping delays, lack of effective customer support, and issues with order accuracy. Customers frequently report dissatisfaction with unresponsive service and unresolved refund requests. Overall, while the company offers appealing products at competitive prices, persistent operational challenges and customer service shortcomings have led to a growing sense of frustration among its clientele.
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It has been awhile since I have ordered from them. Prices can't be beat. They have more than just makeup. I have ordered accessories, underwear, great earrings. Remember, things come from Asia so size up 2-3 sizes, especially with underwear. Their sister site is nice too, Off Duty Basics.
Shipping takes a bit but, it comes. It comes faster when you pay for express shipping, naturally. Standard shipping is fine. I've had good experiences with customer service, particularly when an item has been damaged en route.
Regarding makeup, read the reviews. Most things are only one dollar. There will be some hits and misses. The packaging for the makeup is not going to be Sephora quality. Please don't expect that. When ordering brushes and clothing items, please wash them first.
Great site for gifts. Beware, dollar items add up fast!
All in all, I have been pleased with my orders and the service I received from Shopmissa.com.
First time I ordered from this site and everything came in on time and I am happy.
All the items I bought were terrific. No problem and will order again because you can"t beat the prices.
I placed my order 14 April 2017 now it's 12 June and I STILL HAVE NOT GOT MY ORDER! That's my money thrown right into the bin! Never ordering again! If you order from them know it's 50/50 chance you'll actually get your makeup.
I have had 3 shopping experiences with Shop Miss A and have been very pleased with them. The prices are AMAZING, the products are surprisingly good for only being a $1, and decent customer service. The last time I had ordered there ended up being one of the items out of stock discovered during packing of my order and the money was promptly refunded my money. Then one of the items was missing which was immediately taken care of. CS was polite and prompt. My only issue is the shipping. It takes about a week and half to two weeks and I'm only 8 hours away from the hq but I'm also impatient to get stuff after I've ordered, so that's probably just me being so excited! Lol I will continue to shop with them again and again!
I ordered on this "Miss A" site and everything came all packaged upand nothing was wrong with it at first. After I opened my package I put everything on my dresser. Then 3 days later I went to the doctor with bug bites all over my body I had like 20 bites and more kept on poppin up, the doctor could not conclude where they came from. 3 or 4 days later I found a baby roach infestation with the egg sac in my 12 AM $10 brush set on my dresser they were crawling everywhere but luckly I had bug spray and that killed them but Imma call my manager to come and do a treatment for roaches. All I have to say is DO NOT ORDER FROM MISS A AND BEGIN A CCHEAPSCAPE HAS CONSQUENCES ---->GO AND ORDER MAKEUP OFFICALLY FROM MAC© or SEPHORA© OR SOME OTHER OFFICAL SITE THAT IS LEGIT AND YOU WILL NOT REGRET IT NO MATTER HOW MUCHI AM WARNING YOU DO NOT ORDER FROM MISS A
HI THERE. I SAW YOUR MESSAGE AND IM PRETTY NERVOUS ABOUT DUTIES SHIPPING FROM US TO CANADA. CAN U TELL ME HOW MUCH DID YOU PAY? JUST TO HAVE AN IDEA
I've been ordering from ShopMissA for about 6 months now. I usually place orders of $35 or more (to receive free shipping). The only time something has ever went wrong was when they ran out of an item during the packing of my shipment, however, they were very polite and courteous, refunding the amount of that item back onto my debit card, as well as giving me a free store credit of the same amount. Yes, some of the items are cheap (not all, but some), but they are pretty good quality for everything being $1. My shipping has always been on time! I absolutely adore this store and plan on making many purchases in the future!
I disappointed because kleanrista cream lipstick is not chocolate has another color not chocolate. I love the shipping it came very nice. And the face mask I brought five feel good on the face and smell good too.
I have made a purchase of USD49.95, of 40 items. As it was an international shipment, I choose to purchase the maximum of 40 items for the shipping charge of USD9.95.
I accidentally clicked on the same item twice, and upon payment, I realized that, and immediately sent an email to the customer service, but was replied that the order had gone to their warehouse for processing, and as they are fast workers, they had probably packed the items and delivered out. Funny, I sent them the email immediately after I made the purchase and payment online, and they could only reply me a few hours later, due to the time difference, yet the warehouse staff could moved that fast to have my items packed and shipped out.
I received my purchase several weeks later. 1 item, a lip gloss, was unsealed, and obviously used, as I can see the stain at the side of the tip, which could not be wiped. I sent another email, with my feedback on this. Then the reply came, claiming that their warehouse security was tight, and their employees could not possibly unseal the products and use them, and most probably it was due to manufacturer's fault, as the products came directly from their suppliers. Nevertheless, I was offered a credit of USD1.00, for my future purchase, though I have not received it in my account on the website yet, the customer service officer did mention that it would take a few days to be credited.
I don't know if I will make purchase from this website again. I was lucky to have the other items delivered in good condition, but I am not sure if I will be as lucky next time.
I have ordered about five times from Shop Miss A and have been pleased with my experience so far. I live in Australia so I was expecting a very long wait for postage but all of my orders so far have come within 1-2 weeks. For one of my orders the tracking number did not work for six days, when I contacted customer service I got a vague reply but the tracking number started working.
Yes, some of the products aren't great quality but others I absolutely love. The AOA/a2o brand has great and quality products. I did receive one concealer that appeared to be dry, when I inspected the product further the liquid was a thicker consistency and settled to the bottom of the tube.
I think with a concept like this there are bound to be plenty of horror stories circulated about postage and product mishaps but for make-up and accessories at that price it is kind of a given. The only negative thing that I can say is that they have increased the international postage price to $20 USD, meaning that my most recent $48 USD order actually came to about $83 AUD.
Overall I have to say that I like this website a lot and can definitely say that I will continue to use it frequently.
I got my order, and everything is perfect, on time, all the merchandise wad in perfect condition I love it, and so happy with you Shop Miss A. Thank you Guys. The best product
I was kind of nervous ordering since I saw so many negative reviews, but I decided to do it anyways because I know a few people who have purchased eyelashes from this website. I got my order in a little over a week. I live in Nova Scotia so tracking wasn't available once my package had left the US. My stuff was double wrapped to make sure nothing broke, and well packed (they grouped similar items together and didn't just throw it all in a bag). I got 28 items, and none were missing. I got some charms for my pandora bracelet, some eyelashes, and some makeup. All of it was unopened and exactly what I ordered. Some of the makeup items looked extremely different (shades/colours) than they did online, but that's not their fault, I should have done more research. Overall, I'm super happy, I'll definitely place more orders in the future because even with the USD to CAD conversion, their prices + shipping/handling are really good. I never leave reviews but I felt like it was a good idea to put it out there that not everyone will have a bad experience with this website.
It took Two weeks for my package to get here and I Live in Texas and the location of the warehouse is in Texas I don't understand.
I have a great experience of buying from them. But what I really hate is the very slow shipping? It takes about almost 2 weeks just to have it ship n arrive to me. I order 2 package from them hoping it'll came in time for Christmas? On tracking # it was suppose to come today. But now it say it barely made out to union city? Which is a very disappointing? Please upgrade on the shipping?
I've Been ordering from Shop Miss A Since February this year. I have had maybe one or two items that i never received but was charged for, and one E. L. F. Mascara/Eyeliner that was dried up, but i never minded it since it's only a dollar and they have pretty nice things on their site. HOWEVER, I'm EXTREMELY UPSET about their A-LIST membership where if you spend more than 300 bucks within one calendar year you SUPPOSEDLY get access to their exclusive products for still $1. The reason i am upset is because after reaching the 300 mark i still could not see the alist items. So i Msgd a Miss A Rep named Natalie. Her Exact reply to me was
Hello Marylynn!
Thank you for your message!
Our systems add new A-listers every week. If you still not see a welcome email in the next few weeks we may have discontinued the A-List.
Have a great day!
Team Miss A
Natalie
***You can see why I'm upset. I've been doing my best to get to the 300 mark. The last order i made that made me reach 300 was about 2 weeks ago.(They told me that it takes one week to get in because they update the list weekly. WELL after reading this i was so disheartened. I've recommended their site to A LOT OF FRIENDS AND FAMILY MEMBERS and told them about the A-list. I've said nothing but nice things about them. BUT TODAY was just something else... We'll see if they have decided to "discontinue" the A-list membership within "the next few weeks" i guess. Now i'm second guessing everything... I just hope to God that this wasn't a scam to begin with just to get people to buy more things... because I've searched long and hard trying to find people who got into the A-list but have yet to find one person/one review.
I'll probably still get stuff from them. But I'm still super disappointed.( Unless they decide to stop shipping to me because I made a bad review.) Which i hope is not the Case! But i'll be prepared for it.
I ordered some jewelries from this site in Oct and received it in November. The products are okay but hoping that they can improve in their service.
ShopMIssA is a scam website... I ordered cosmetics from them, they charged my card, but I NEVER RECEIVED my merchandise. The thing that is more ridiculous about it, is that I live in Texas and ShopMissA is supposedly located in Texas. TOTAL SCAM... AVOID AT ALL COSTS!
Ordered from them in Australia and it was meant to take between 6-22 business day. I'm now up to 56 business days and they are refusing me a refund or to send the package again. I contacts my countries postal service with the tracking number and they said it doesnt exist. So i contact the place Shop Miss A sends it do in the US... they also said that package has never arrived to them. Shop Miss A never even sent my package and wont do anything about it until 90 business days...
Horrible service
Horrible! I have ordered from shopmissa three times and I have only received 2 of my 3 orders. One of my order clearly got lost because I had ordered it on September 1st and it is now October 21st. This is absolutely ridiculous because I've emailed them so many times concerning this yet their response is either they advise customers to wait at least 27 days or maybe it is stuck at customs. It has been way to long nonetheless. The problem with their tracking is that it is limited within the US. What I mean is that the last time that the shipment tracking is updated is in a city in the US so I never know whether or not my package has crossed the border. I live in Canada.The 2 times I received my package, I was delighted with my order. But this third time, I never received it and when I send a request to the website their response is far from helpful. I don't recommend it!
Answer: It can also take up to 2-3 weeks now. They changed things a bit. If you spend more than $35 you get preferred shipping and if you didn't then it will take longer, but I agree you should contact them
Answer: I got some problems but they solved them very quickly and gave coupons. I wrote my review here, check it out.
Answer: The foundations and concealers are as "healthy" for your skin, as any makeup is. There is a BB cream but other than that, they are as basic as all the other lower priced makeup is. For a dollar, they work pretty well. Depending on what type of coverage you like, you would just need to build up the coverage. Hope this helps.
Answer: If you ever need immediate help, we like to recommend social media! We are able to respond much quicker via Social Media! :)
Answer: The shipping it says is $3.95 flat rate for all U.S. orders
Answer: Hey there! We pack our products pretty securely :) But occasionally while we pack safely, during delivery occasionally some items may get cracked/damaged during the process, if this happens we always take care of our customers and take care of it! Just be sure to contact us as soon as you notice an item like this and we handle the rest :)
Answer: Hello! The shop was down for maintenance, but we're back up!
Answer: Hi! The site was down for maintenance, but we're back up and running! :)
Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/
The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.
We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.
Our ...

