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Shop LC Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and product quality. Many customers report issues with delayed shipping, poor communication, and challenges with the return process, often describing the service as unresponsive and frustrating. Concerns about product authenticity and quality are prevalent, with customers feeling misled by marketing claims. However, some positive feedback highlights the appeal of auction features and the variety of products available. Overall, the sentiment suggests a need for the company to enhance customer service responsiveness and improve product consistency to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ordered a ring from here and it is NOT as advertised whatsoever. Look at these photos. Not even close. A customer service rep even confirmed via email it's not at all the same ring.
Diamonds fall out easily on shoplc rings, lost a diamond on my 3 carat anniversary ring my husband bought for 20th from shoplc, at my anniversary dinner I was mortified. And they refuse to repair it. So I will send all my recent diamond purchases back, diamond my not be set properly in this ring either... can't be trusted.
When Shop LC offers free shipping on an particular item it should instantly reflect it on the website. Instead I have to send at least 3 emails before the rate is adjusted. This has happened before where I just forget about be refunded for shipping. If Shop LC is going to offer free shipping, then the need to honor it without the consumer having to jump through hoops.
Thank you for taking the time to deliver this feedback. On of our team members should be reaching out to you within the next 24hrs
I have been shopping with ShopLC for a few years... Shipping times are much better now. Never had a problem with the quality of the products just the shipping part of it. Over the last 2 months I've noticed a smoother and faster shipping process and that means a lot to me. I like to know when my package will arrive and how. No problems since and I am appreciative.
Thanks so much!
I was disappointed in the quality of the gemstone. It was full of air bubbles and looked crackled. I feel Shop LC should let the consumer know the defects of the gemstone. Unfortunately the bracelet was a final sale and cannot be returned. I definitely will not be purchasing anymore jewelry from Shop LC.
Thanks so much for the feedback. Please note that even if an item is on clearance, if it is defective absolutely we request a return. Very sorry about this!
Last call to Shoplc was not pleasant at all the C. S. Rep hung up on me or disconnected the call. RUDE
Hey there very sorry to hear about your experience. I would like to identify this call so we can take action. I am working to arrange a call with our retention specialist so we can investigate fully
One order was addressed to me but was someone else's order. Another order was labeled correctly but the item inside the plastic sleeve was not the correct item. Another had an earring with an emerald that had fallen out, but inside the plastic. Each time I have to return something; it takes four weeks to get a refund.
We appreciate you taking the time to share this feedback. I am arranging a call with a retention specialist.
Very very pleased with my purchase! Grab one of these while you can you'll be so glad you did! Just Perfect! Thank you Shop LC
Thanks so much for taking the time to share this feedback with us!
LC has reneged twice on the auction of two items. A deal is a deal, so Apologies not accepted. Unprofessional response and their service is not trustworthy.
Hey there, if an item was cancelled from the auction that is usually indicative of an inventory error. The price is not the concern. I have arranged a contact from on of our retention specialists.
Fine, this is first time I order. Im very satisfied with the order, thankyou LC.
My shopping was fine. Thank you so much. I encountered no problem.
I've been shopping with shop lc for over two years and I can say I truly love your prices and customer service
I've been shopping with shop lc for over two years and I can say I truly love your prices and customer service
Pleasant experience, start to finish. Easy to place order, gift arrived promptly.
Easy to use the website. However, the shipping experience is not what it once was about not worth the money I spend on it.
Quick and easy. Site is very easy to use. I have never had a problem when ordering from LC
Not satisfied with service. My rechargeable hand held fan was missing battery & charging cable.
Great place to shop for jewelry - the prices are great the choices of jewelry is out of this world
Online shopping is easy to navigate and also great to make budget payments quickly and on time.
Online shopping is easy to navigate and also great to make budget payments quickly and on time.
Great! Love the auctions! Love it fun great metals really great
Great prices! The products were wonderful! The thermometer is so easy to use. My sandals fit great!
From the business
Shop LC, formerly Liquidation Channel, was originally launched as The Jewelry Channel in 2007. With new approaches and steady business growth, the name evolved to match what we offer to our customers on a daily basis – an opportunity to shop "Low cost."
We bring forth a comprehensive range of exquisite jewelry, stylish accessories, skin care products, home décor, cosmetics and more! You can shop 24/7/365 from the convenience of your home and with an assurance of the Lowest price guarantee.
From cocktail rings and gemstone studded bracelets to scarves and handbags, you'll find it all in amazing designs, styles, shapes, and finishes!
Shop LC believes in bringing a smile to every face by Delivering joy with our products! So, don't wait any longer! Visit Shop LC and enjoy a vast range of exceptional quality products available at an everyday Low cost!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you bringing this to our attention. Can you please email [email protected] and ask for the email to get to Danielle Jackson. I will personally get this addressed for you.