ShopeeReviews 231

Just like Maxis, Shopee just rewards new customers, they give many free shipping vouchers to new customers, regular customers just got 1 free delivery voucher.

I've been ordering from Shopee for a couple of years, primarily music equipment. I find that the familiar name Music outlets in Philippines are credible. However that's less than a dozen company's. Shopee has thousands, many are Fake sellers.Ive placed way over a hundred orders recently on family accounts. When I discover a fake seller, no answer, 1 or less review, no order shipped, I cancel my order, and write them so Shopee can see they are fake. Instead of trying to improve Shippee and make it safer, they merely restricted my account for Harassing fake, nonexistant sellers. I order equipment, not harass? I am a platinum buyer, there best!. I would highly recommend buying directly from Well known Philippines sellers oif their website COD.Do not go and give your money, CC account to fake sellers, criminals. Anorher thing there are virtually no returns u less it's a credible Philippine seller, never China, and without a fight, hassle. Furthermore I have many orders placed way before Christmas that have never arrived, have no idea where they are. I replaced these from Lazada, delivered in 5 days. Avoid Big Trouble!

Riders are rude when they call.
I had enough with your riders. Mostly are arrogant and lazy. They always do this to me. They place my orders as cancelled they said I did not answer their calls. When in fact there is none. I did not get any text message and most of all no calls from them. I'm not saying all of your riders but most of them. When they call they are arrogant no manners at all.no greetings and sounds like it's your big fault you order from shopee and now they have a job. Maybe they don't like what they are doing but I'm so sorry it's not costumers fault that they have to do their job. Very impatient to look for the very simple address. They call you with arrogant voice and tell you oh your address is hard to find maam oy. Where is this located ba? OmG! They are like a child who doesn't like to do what their mom told them to do. I had enough with your riders. Train them well please.we paid them nicely but their service isn't what we paid for. This is unfair. Tell your lazy and arrogant riders, if they don't like their job "! Resign and build their own company so they will be the Big Boss.

You paid for the item. You paid for the delivery fee. You received wrong item. You request shopee for return item and refund. You also send a message to seller. Scammer seller ignores you. You call shopee customer service. They tell you to spend for the return since that is their policy. Whoa. THEY PROTECT THE SELLER AND NOT THE BUYER. Who is stupid enough to pay for a delivery fee again to send the WRONG item to the seller... CALL SHOPEE CUSTOMER SERVICE and they will guide you how to get scammed.

Shopee couriers insist on taking a photo of you even when you have already refused as a matter of right. They say that they are just following instructions and that they would lose their jobs if they leave without you photo. Shopee needs to understand that people have the right to refuse to have their photo taken!

They are hoarding customers to choose standard delivery because it seems cheaper without customers' knowledge that the service is worst. They don't have a proper warehouse set up yet. Unlike other delivery services like J&T Express, they have warehouse almost in every town. Can you Imagine where your parcels being stock for more than 4 weeks now? They couldn't attain to follow their own turn around delivery time. They should have set up proper warehouse and deliver personnel assigned in designated areas. The delivery men told me that most of them only deliver parcels near the warehouse. My location is within 6 km from their warehouse and they fail to deliver such parcels. They are not organize and incompetent with their services.

I have had so many scam items delivered thru Shopee, but Shopee does not care. This is how they make their money. Recently i ordered a Seagate 2TB external hard drive and when i recieved it I tried to load files onto it... it was super slow and after 128GB of files it kept stopping... at that point I opened up the drive cover and found a piece of metal taped inside and a thumb drive... TALK ABOUT A REAL SCAM! Contacted Shopee customer rep to demand they return my money.and they gave me the usual runaround. Gave the Seller more rights than me... I ask to speak to supervisor and same run around. They are trained to run u in circles so u will give up and they can move on allowing Scammers to continue making them money... CHECK OUT MY PICS

I order my parcel and was told to wait on the very day as sms indicated it has been out for delivery. Waited for 12 hours and decided to call them to enquire, i was told to wait for 2 to 4 more hours more and it will be delivered. The item did not come but only found a sms saying its at my door after 4.5 hours of wait which i have already been in bed. Imagine I have waited for 16.5 hours since receiveing a sms from Shopee on the delivery. The item was place on door the entire night and shopee has the cheek to have their third party to come to my door to beg for one more change as these logistic companies will be fined and even loose their rice bowl. Hearing the thrid party logistic company plead, I let it go and close the chapter as they are also making a living. Today I have contacted shopee for some support but they are not helpful at all despite the last bad service. Enough is enough of this platform as there are other buying platform. Very very bad service and support.

Support is a pile of sh-t, asking for documents. Undelivered package, it clearly says on the tracking info. They keep asking for more. Support unresponsive, they are uneducated bafoons, asking for my ID and signature.

Sad to say that there customer service are trianed to side the seller. Especially if the seller if from China. They are supposed to be customer oriented and gives resolutions to problem. They don't even have an option for that. I bought two items from a foreigner seller. As far as I can remember the label is diffirent, I even read the review with no complaints. It took 2 wks before I received it viola it was just tips of gun massager. I checked again the review and of course the label it was changed. There are customers complaints same as mine. How are am I going to use the tip without the gun, or why would I buy a tip if I don't have a gun. Stupid seller can't even communicate well. They could have given option like do you want to send it back or you can add money if you want a gun. But they are not offering anything. Sad thing is the customer service agent are Filipino but they don't side you. They will not get rich either of siding the seller. I am an customer service agent but it always make me happy everytime I could help and make customers happy.

I've had experienced a horrible service tonight. Not just with 1 agent but 3! Wow! I've only asked why my transactions did not go through, twice, and why the voucher did not work. These agents disconnected the chat session right after they tell you to stay on the app. Very rude! Also, with about 5 agents I chatted, no one told me that it has expired. They asked me to take screenshots and asked me to stay on the line for 2-3mins and all and no one told me that. I had to check it myself. Mind you, I remembered the voucher will expire this January 26 and they changed it to January 21 at 8:03PM. Horrible!

I just noticed that some unknown sellers, THAT I NEVER KNOW OR DID ANY TRANSACTIONS WITH, followed me and there's no option to remove them from my profile.
I chatted with support, waited, and wasted my time for more than an hour only to be told that they don't have option to remove followers.
They explained that sellers automatically follow users to promote their trash, gain traction, and push their products. AND US BUYERS DON"T HAVE ANY SETTING TO OPT OUT.
Purely sh! T service. 0/5

My parcel was supposed to be delivered on the 21st of December. They attempted to deliver my parcel on the 27th, 28th and today, 29th. Yes, three attempts and none are successful. The reason is always "Insufficient Time". Their customer service is not reliable, either they lie to you or they straight up don't know their own policy and are always not sure of the information they're providing. And now I have to wait for my return/refund request to be granted. I'm seeking assistance from DTI as of now.

Update: I don't know what DTI did, but Shopee gave me a call lasy night, the 29th, then they delivered my parcel the today, the 30th. If you have a dispute, don't hesitate and go straight to DTI. Just provide them your detailed experience. Timeline, together with screenshots.

The one time I don't check reviews before purchasing. Ordered way before Christmas and received absolutely nothing at all they got my money and that was it. Still waiting for a refund. No good words for this place. Ask for proof I know and you know you are scamming people! I don't have to prove a %#! Thing to you!

Awesome and very like to recomment to everybody who stays at home during this pandemic and it feels us safer and one steps aways and delivered door to door

If you take the time to post a review, Shopee should take the time to post a legitimate reply, not a cookie cutter for all.
Pitiful attempt! And their online chat agents will drop your chat and the phone number is useless as well! Go Lazada!
Developer response:
We apologize for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our customer experience. If you need more assistance, kindly chat with us at our Shopee app Monday to Sunday from 6:00 AM to 12:00 MN or call our Hotline, (02) 8 880-5200 Monday to Sunday 9:00 AM to 6:00 PM.

Filed for refund and returned the item to the seller lorenalopezgerzon selling jansport generic (?) from Bataan. When I uploaded the details and pictures to Shopee platform it won't upload so i sent it through their dispute email address like when i filed my complaints, as per advice of their customer service on the later. Evidence on the mistake is complete as well as the returned details.
Still Shopee platform denied my refund when the item was already returned to the seller & shipping paid personally.

Shopee have this funds system called the ShopeePay. It basically asks you to pre pay and put funds into Shopee for future usage.

As I have always depended on Shopee for my online purchases, I also started using this systems of theirs as I also could get more coins cashback.

However, despite using it for so long, I had no idea the funds I deposited were non refundable (basically if you click transfer, you will then see that only the refund amount is withdrawable).

I only discovered this when I recently topped a huge amount wrongly and tried to withdraw some but couldn't do so. So I called their customer service for help and they simply told me no.

I would suggest to add a pop up or disclaimer when users are doing their top up so that people know to double check and triple check that they have entered the right amount.

Not sure about this but when I tried Googling for ways to withdraw my ShoppePay, it seems that the Malaysia and Philippines Shopee app could do so, but not Singapore.