MLB.com ShopReviews 282

I read some horrible reviews about MLB shop after i ordered and i was worried for no reason. I ordered nike Detroit Tiger shorts and nike dri-fit Padres t-shirt. I live in Montreal, Quebec and i received my items in perfect condition exactly as advertised in less than 1 week. For any Canadian buyers they use Canada Post which is not only the most reliable service in Canada with accurate tracking but they have the master key so if you are not home and live in. Condo/Apartment complex then they will leave the item locked inside your box. I will be ordering more items this was a test run and it was flawless. Very happy with my unique items that for a Canadian are hard to find.

Been waiting months for a product - paid $125 for a jersey for my dad for FATHER'S DAY ordered on June 6th and it is now July 16th. Not only do I not have my product, they have absolutely no idea when I can actually expect it. They basically said "no clue what goes on in the warehouse, I can give you a new ship by date of August 16th but can't guarantee" - will provide ZERO discount for all of the hassle and I've never heard someone care less about their customers. BEWARE!

I ordered an. Xl shirt for my Grandson to give to his Father on Father's day. They sent 4Xl. I called customer service waited on hold for several minutes women stated she could email me a shipping label and when item was returned they would process refund. I explained I am in Az, shirt was sent to FL. She said thats all she could do. I asked for supervisor. On hold a few more minutes. Supervisor stated he would email return label to me and I could print and mail to them, or they could mail shirt to me. When they got shirt back they would issue refund. After getting very irrate that they would not take any responsibility for their mistake, nor come up with a solution that did not inconvenience me further; he agreed to credit me with refund. Never mind the dissapointment of a 10 year old surprising his father with a special Father's day gift. Do yourself a favor and shop elsewhere.

I purchased three shirts as gifts. Two were to be personalized. One of the shirts arrived not personalized. I contacted MLB.com and returned the shirt they sent me, they sent me another shirt that was to be personalized. I received the shirt they sent me a few weeks later. It was very visibly off center, and crooked. I called to let them know what had happened. Knowing the person I was talking to did not make the shirt. Just telling them what the issue was. I was told that it was a personalized item and could not be returned. That they would give me a twenty percent discount if I wanted to purchase it again. I asked to speak to somebody that might be able to do a lil more than that. Somebody that might have a lil more authority. Since I was told that was their policy. The lady I spoke with was not exactly accommodating. She informed me of the same policy. I informed her of the poor quality of the shirt, and that it wasn't just that I didn't want the shirt. At a point she told me I could send the shirt back again, and my account would be credited the cost of the shirt. Minus the $5.50 cost of shipping. I cannot understand how this could be.

I place my order with a "Free Shipping" promo code and the site indicated 3-5 days shipping. FedEx tracking showed delivery by 8pm on 5/26/18. When nothing arrived on 5/27/18 I checked FedEx and no information could be provided. I checked in with the MLB shop and they are telling me to wait another 7 days. Instead of admitting to any fault, the representative argued with me that the site never told me 3-5 days as all orders with free shipping are 7-14 days! I wish I took a screenshot of my order when I placed it, but I made the mistake of trusting the company before researching.

Worst customer service experience ever! I ordered a custom Boston Red Sox jersey, but received a White Sox jersey. I was told to return the White Sox jersey and they would replace it with the correct one. After around 5 weeks of calling or using their website chat feature, still no jersey or refund. Finally, I was told that they do not have the Red Sox jerseys (although they were still available on their website?!?) and they would see about getting me the refund for the White Sox jersey (that had been returned 4 weeks prior and had confirmation of delivery to their warehouse). The customer representative was extremely rude and very unprofessional. After numerous calls, emails, and chats, I FINALLY received my refund. I will never order from this company again.

I just placed an order, got this email reply soon after;

Response By Email (Clinton) (01/16/2018 10:09 AM)

Hello **********,

We have encountered an issue with your recent order. Unfortunately we were unable to verify your order with the information provided. Your order was cancelled and refunded. Please allow 2-7 business days for the refund to reflect on the credit card statement. We are sorry for any inconvenience. Please contact our department with any questions.

A Fan Protection Specialist can be reached at *******564, Mon-Fri, 8am-8pm, and Sat-Sun, 8am-430pm ET. International customers can reach us at *******632.

Sincerely,

Clinton

Fan Protection Team
MLB Shop - shop.mlb.com... tried logging back to their webpage and got this is pop-up message

"We are unable to locate your profile, please re-enter your information. If you feel that you have received this message in error, please contact our customer service office during regular business hours or proceed to the help desk for other options".

I ordered a custom jersey for a Christmas present a month and a half before I'd need it. I received the jersey and they spelled the name incorrectly. The way they spelled the name didn't even make sense, so whoever proofed the jersey, even if they do, is insane. I checked my original order to confirm if I'd ordered the jersey correctly and I did so it was a manufacture error not a user error. I contacted the customer service department, explained everything, told them it was supposed to be a Christmas present and I was informed that I'd be contacted via email that Wednesday. I received nothing, called on Thursday, they informed me that it was "still within their time frame to reach out" so it's just a "waiting game". I received an email this Monday from someone who can barely write proper English sentences informing me that they cannot replace my product and they'd be happy to refund me if I send the product back. WHAT. THE. ACTUAL. F**K. I requested a mangers contact information by end of day but of course I heard nothing back. This is literally the WORST company I've ever purchased anything from and they have the absolute WORST customer service. DO NOT BUY FROM HERE.

I will never order on this site again. I thought being an official MLB site you can count on them, but this site is a total fraud. I ordered a hoodie on Dec. 10th, my credit card was immediately charged. After 4 days nothing changed in the status, so I chatted with one of the employees, who assured me that the hoodie was getting ready to be shipped out. After another 3 days and the status not changing again, I called again, and asked for a refund of the 2-day delivery charge only. The agent once again told me that the 18,95$ would get refunded immediately and that the hoodie would still be send.

After another 2-days the status all of the sudden said refunded. Again I chatted with an agent who told me that the hoodie is apparently out of stock (since Dec. 15th). Remember I ordered on Dec10th?! BTW the hoodie is still available in the shop. The service agent assured me that a supervisor would call me within 24 hrs. Well guess what I NEVER received a call. This site needs to get shut down immediatly.

DO NOT ORDER ANYTHING! So many bad reviews can´t be wrong I wish I saw these reviews before I ordered.

Ordered item 11/20. Like others have reviewed, item didn't show. I checked status and it said "refunded" but NO EMAIL! 11/27 tried to order again but item out of stock, ordered another, within an hour of ordering, checked status, refunded again! Again, no email to notify me. I called and got help, ordered again and delivery was supposed to be 11/30. On 12/3 they emailed me "sorry out of stock, order cancelled." REALLY? I called and the lowly customer service rep felt terrible but couldn't help me. His supervisor promised to call me back the next day with more information from IT. NOTHING. This company FLOODS my email with promotions, multiple times daily during the holiday, and can't deliver ANYTHING? This is totally false advertisement and should be prosecuted. How do they stay in business?

I ordered two items and one took about 2 weeks to arrive and the other hasnt had a status update. When you contact customer service they tell you what you ordered and the date and time of the order - stuff I already know as I placed the order - and they never actually explain why the order has been shipped for more than 10 days. The rep couldnt even pronounce the shipped to or from city names. I will never order from this site again. Ill order from Amazon from now on.