MLB.com ShopReviews 282

Eukneique had a very quick response was very helpful. I expirenced great customer service. Thank you.

Twice ordered from them and my order was cancelled automatically. Called their customer service to get things worked out and they were supposed to push the order through after waiting another week and nothing showing up called back and the order was never placed again. I will never buy from them again online, if I cant find what I need at a game then I guess I'm not buying it.

I ordered a custom jersey t shirt for my dad as a gift with nimmo on the back. He however wanted degrom so I contacted customer service about an hour or so later. I was told I can't switch it, I can't cancel it, and I can't return it. Never ordering through them again. I would have dealt with it if the person that was helping me was a little nicer they were rude the entire time. DON'T ORDER THROUGH THIS SITE!

Bottom line MLB has no clue how to ship anything and should be completely embarrassed. I am still waiting for a shirt order 25 days ago. I pray they go out of business.

I ordered my fourth Red Sox bat display case (starting in 2004) but it arrived damaged. I provided photographic evidence of the damage and a replacement was processed as I was returning the damaged case. I could not have asked for more from a customer service perspective.

I live in Australia and love the Red Sox.
Ordered a Mookie betts players jersey the day after they won the World Series.
Payed $250 aus and it has not even shipped yet and when I try to find out why it says to call their customer service office.!
Very unhsppy

FYI, mlbshop is Fanatics. I ordered my WS sweatshirt the night the deal was sealed with the Sox. It is now 11/7 and the sweatshirt has not even been shipped yet. If I had know this was a Fanatics company, I would have chosen more wisely. It appears you can put lips on a pig but it's still a pig. Strike 3 for mlbshop & Fanatics.

Ordered a women's 2x sized t shirt, with an LA Angels player's name/number as a birthday gift for an elderly friend. Maybe a 2x size for a ten-year old, but not an adult and quality of the shirt itself was cheap. Wanted to return and reorder another item, however, return not allowed because it was "customized". Really?

I ordered a hat off these jackasses since Saturday October 21st world series hat, I paid extra for 2 day business shipping so I was expected to get this hat the 24th and I will not be getting until the 30th f#cking RIP offs never again will I order from these morons.

WORST COMPANY ON THE PLANET!, STOLE MY MONEY HUNDREDS OF DOLLARS, RUDE AS HELL, TOTAL FRAUD COMPANY SHOULD BE SHUT DOWN

Ordered ALCS shirts to go to game 5 on 10/8/18. Just called MLB to check status. They won't arrive until 10/25/18 AFTER the ALCS! What a rip off! NEVER again MLB Shop.

I placed order and MLB shop still haven't shipped my item! Its been close to one month! I've called multiple times, same story, "it will be shipped out in two days, next week". Saying goes, "burn me once, shame on you, burn me twice, shame on me" I put my trust to this site and customer service. I give them one star for answering my calls, nothing more. I received another email, my Jersey shirt is on backorder. SHOCKER!

I orded a shirt online and when it processed my payment I saw It was doubled. I contacted customer service Immediately and they told me there was a $50 gift card as well. I did NOT order one. I asked If they could cancel it and they said they couldn't. So basically the site added this card that I didnt order and doesn't allow you to fix their mistake. What a scam.