MLB.com ShopReviews 282

I've bought three things from MLB Shop, three. I must either have bad luck or they are an awful service. ALL three times, after I bought the item, it went on backorder. I'm not kidding. I mean it's 2015, how do you not have a system that shows current availability?

The best was my third and final time buying from them. They were running a buy 1 get one free sale. Ok great, I'll give them one more shot. So I buy two items. The next morning, I get an e-mail saying the item shipped, and a separate e-mail saying one item was unavailable, therefore they cancelled the item. You'd think maybe they would offer me another item to substitute into the order, or a 50% discount (since I'm getting half the order), but no. So essentially I bought something because it was buy 1 get 1 free, however now I'm all of a sudden paying full price for just one item.

I gave them a call to complain, the only thing they could offer me was 10% percent discount off my current order. Huh? I asked if I could sub in another item, they said I had to return my order and do a completely new one.

In conclusion their service is about as bad as I've experienced. Especially bad since MLB is a MASSIVE company, you'd think they'd have their $#*! together. Nope.

I ordered 4 in-stock Jerseys as Christmas Presents on 12/8/2015. VERY SLOW... 6 days later on 12/14 they email me saying 1 out-of-stock and cancelled and the 3 others have shipped. 2... 3... 4 days later… no UPS tracking activity. I called them twice for information and finally on 12/18 they tell me ORDER CANCELLED - ENTIRE ORDER OUT OF STOCK. No Back Order. No Christmas gift Jerseys for my family. Their service STINKS, and I will never buy anything from them ever again. Now I have to go do my Christmas shopping all over again. MLB.COM REALLY TERRIBLE! **STAY AWAY**

I now see why there are so many 1 stars... Horrible return policy. I received a sweatshirt for my birthday that was too big. I called and wanted to return but instead get a different item -shirt. I simply did not like the design on the sweatshirt. The Supervisor told me my only two options were return for a smaller size or get a full refund (this was a gift). Ridiculous policy to not be able to exchange for something else. I hope they get bombarded with complaints this Holiday Season. I personally will never purchase anything from MLB.com again.

POORLY MANAGED! TERRIBLE.
Ordered a Mets Pennant Hat 30 seconds after they won, place it on overnight shipping. Not only did I not receive it, never received a notice on status. Had to call to find it was back order to possibly up to a month. I immediately asked for a refund on shipping(what was the point...).
Received hat 2 weeks later (overnight shipping!). This is now after I had a friend go down to $#*!'S buy it for me and ship it out of state and received prior too. HERE'S WHEN IT GETS FUN! I send the hat back immediately I now have to wait up to 14 days for them to tell me they received it and another 14 days to get my money refunded.
This is nothing but a means to create capital without any inventory while acquiring interest on the money you loaned them. Stay away!

I purchased a "Houston Astros 2015 Cool Base Carlos Correa Jersey" on July 2,2015. After I purchased it, I was told it was back ordered. On July 23, tired of waiting, I call to cancel but have to go through the recordings first which tell me the estimated ship date is in August. When I finally reach someone, the CS lady said she could request a cancellation but if it already shipped it couldn't be cancelled. Not a problem since I just heard the ship date was over a week away. But then I get an email that very evening letting me know it shipped. Upon arrival, my husband starts noticing some things don't look quite right. I email customer service and they inform me, I bought a replica! A replica! No where did it state that the product is a replica. Not in the title, nor in the description which I copied and pasted to them. I would urge anyone to not buy from mlb.com because you may not be getting what you think you are and you will over pay for it. Other sites that I saw the jersey on, which actually stated they were replicas, as of right now, are $86.89 and I paid $109.00. UGH!

I ordered a shirt from here on the 15th and it didn't take my apartment number. After the order was submitted I called and asked them to change it or cancel it and they added it to the order. I was so happy! But after that it took longer than I expected for my package to arrive (I just got it today. 9 days to arrive). My shirt was in a box and not a bag, it was folded neatly and I really like it. Looks better than the picture and fits perfectly.

There are so many other outlets that sell the same merchandise so don't make the mistake I made and buy anything from shop.mlb.com.

They misrepresent the items, their availability, and have atrocious customer service.

I would rate shop.mlb.com zero stars if I could. Don't make the mistake I and others made. I am still trying to get a credit for an item they shipped even though I cancelled my order due to lack of shipping it within a month of ordering it.

I even called the commissioners office in NYC to get to the bottom of this operation.

Shame on Major League Baseball for allowing this to fester.

I bought some Christmas gifts from the MLB shop on Dec 19. I ordered from the website, in large part, because they had a "Christmas Guarantee". I did not receive the gifts until the evening of December 31. I filed a report with them on December 26 to cash in on their "Christmas Guarantee" and I received an email on January 1 letting me know that their guarantees don't actually mean anything. They have a long list of exceptions to their guarantees, and it pretty much covers any reason why it wouldn't arrive on Christmas.

Shame on you MLB Shop.

I ordered a jacket for my husband for Christmas on December 18, under the impression that it was guaranteed to be delivered in time of the holidays. Not only did I not get the jacket that I ordered, but today, I got a fitted hat for a random College FOOTBALL team. I am now on hold with Customer Service, where I have been languishing for the past half-hour, and have been told that I will be here for at least 40 minutes! They should have told me that my item would be delivered by Orthodox Christmas on January 7th... I will never order from them again!

I submitted an order at 7 a.m. Dec. 10 for standard shipping (paid). It took them until Dec. 19 to ship an in-stock item. Now I'm not supposed to get package until Dec. 27. It was supposed to be a Christmas present. Meanwhile, they are advertising guaranteed standard shipping delivery by Christmas for orders made by Dec. 21 at 11 p.m. This is ridiculous. Also, cannot reach a human at their customer service number and they are not responding to emails.