I order some pants from Lululemon early April and of course didn't fit that well so i decided to return them. I sent them back and they received them on April 28th and as of today no refund has been processed. I contacted them twice and this was their reply:

Thanks for reaching out to us here at lululemon's Guest Education Centre (GEC).

I'm sorry to hear you have not received your refund. From your USPS tracking number, I can see that your package arrived at our warehouse on April 28. We may be experiencing some delays in this regard and appreciate your patience with us in these unprecedented times.

With that being said, I have created a request for our team to reach out to our warehouse and provide you with an update in regard to your refund. This request is completed within 15-20 business days, you should be hearing from our team within this timeline.

You may also receive a return cancellation email within this process, not to worry, our returns team has manually updated the system to credit your account and as such, a return cancellation will be ensued.

If you have any further questions, give us a call at the Guest Education Centre (GEC) at *******300, reply to this email or start a chat with us on our website. Our hours are Monday-Friday 6am-7pm and Saturday-Sunday 7am-5pm PST.

Warmly,
Javelle

SO NOW I HAVE TO PROBABLY WAIT ANOTHER 15-20 DAYS! THIS IS RIDICULOUS.

Sent back an online return. They received it 3 weeks ago. Sent me an email confirming. Never got a credit to my account. Tried calling. 1 hour and 45 minutes to hold. I sent them an email. They emailed back "my return has been cancelled" wtf? They have the 2 pairs of 58.00 shorts with tags and they cancelled the return to my credit card? So now I'm holding for 55 minutes to find out why? I will dispute the charge if not handled today. I will NEVER shop at Lululemon again!

I purchased a tech shirt and it arrived with a noticeable stain on the front which would have been impossible to miss by the person filling the order. I returned it and wrote a review concerning their quality control which never got posted on their site. I then reordered and under the shipping date it indicates "still calculating" and has indicated this for at least 4 days. I tried to communicate with Lululemon on several occasions but no response. I have a number of Lululemon items but will not shop with them again. Lastly, I posted a review on their website and they didn't post it.

I purchased an item and it showed up with a security tag! I emailed them, it took them a week to reply to ASK ME what I wanted to do, I reply, another week goes by before they send me a shipping return label, now I have not seen any updates on my product and it's been over a month since my purchase. I have emailed customer service multiple times and have to wait 3-4 days for a reply they tell me I have to wait another 15 days?! What kind of customer service is that?! For the Lululemon price, this lack of customer service is astounding. Do not buy from them.

I love LuluLemon Products, but will never ever purchase online again. Multiple problems with 3 separate orders, all using gift cards and adding extra $$. All had Order Mistakes, and mistakes with Returns, all requiring me to call Customer Service. They say it will take over 2wks to receive the goods at their warehouse. Only then can I re-order online all over again. In total I've done over 20 calls each with 2 - 3 hour wait times. Problem still not resolved. They owe me a total of $160 of product. The PRINT link on their return email doesnt work, so I cannot print out the return form and shipping label. Eventually when stores re-open I could take the goods there and exchange for the correct sizes I need. Last time I called I was # 795 in line! I dont have the time to keep doing these chat calls...

I am beyond confused as to how such a large organization could be so poorly run and operated. On April 17th, I accidentally ordered the wrong size of pants, and contacted them immediately (literally within 2 minutes of placing my order). I was told that they cannot cancel orders, but they can try to route this back to their facility. I agreed that they should do that (which is beyond ridiculous since obviously it hadn't shipped out yet). I received confirmed that they received the package back at their facility on May 5th (LITERALLY ONE FULL MONTH AGO), and was told that a refund would take 10-15 business days. Now, it is June 3rd and I still do not have a refund nor am I hearing back from anyone in customer service. They told me to text them, now they have turned off their texting customer service, and wait times are over an hour. If you are busy with COVID, perhaps if would make sense to hired additional temporary call center agents in order to keep up with the flow. OR here's an idea, how about actually implementing a way to cancel orders instead of sending them out of your facility AFTER they are canceled? Doesn't make a lot of sense. I hope Fabletics can pick up steam and put Lululemon out of business.

I received leggings as a gift. They were really great; however, the wrong size. I returned them the same day they were received in the mail. I was promised to receive an e-gift card where I could then use it for a bigger size. I waited and and never got it. I contacted help and she said wait a little longer. After a month, I emailed again and they told me that the credit card that purchased them would be refunded even though I received them as a gift. Terrible customer service, I WILL NEVER BUY FROM THEM EVER. IM SO DISGUSTED.

First, I attempted to return a legging that was too big. I got a message that the item was unreturnable, which was never mentioned when I purchased it online. I persisted, and talked to someone (after a loooong wait). The Guest Educator said okay, I could expect a return label in 48 hours. Not having received 1, I contacted them again, and then a return label was made. I returned item. It arrived May 4'20.3 weeks later I asked, they reported that I would be contacted IF the item qualified for a return! 24 hrs. Post that promise, I have not heard. This is a dreary, dismal way to treat customers. If only LLL would understand that I am waiting for refund before I order again. Shame on Lululemon. Their Guest Education Service does not match their product by any stretch.

I ORDERED A GIFT CERTIFICATE CARD FOR 300.00 THEN PAID 20.00 FOR 2 DAY DELIVERY AND RECEIVED IN 14 DAYS.
AFTER THE 3RD DAY I CALLED TO FIND OUT WHERE MY ORDER WAS AND I WAS TOLD IT WAS 4 HOURS TO WAIT TO SPEAK TO AN AGENT.
THEN I EMAILED CUSTOMER SERVICE ASKING FOR A FULL REFUND AND GOT AN EMAIL BACK SAYING THEY WERE SORRY, AND THINKING ME FOR THE ORDER.
I NEEDED THE CARD FOR MY GRAND DAUGHTERS B-DAY.
STAY AWAY FROM THIS CANANDIAN COMPANY.
VERY POOR CUSTOMER SERVICE.

I love their products, but they are overpriced. The drawstring in my joggers broke 1 month after purchasing and their customer service was awful. I waited in a queue for an hour and a half and was disconnected right after asking my question with no response. I was also charged for making an in-store exchange on one of my items.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I would rate negative stars if I could. I have been misled by so many different "educators" who think they know what they're talking about but every new person I chat with seems to have a different response. They have delayed my return request for a month now and refuse to even look at it. Such a terrible company that overcharges their customers and treats them like trash when they reach out for help. So awful

I was a lover of Lululemon brand for years, i have spent thousands on this brand! Until 2019 Christmas when i got a large gift card to use in the store. I went a head and looked on line simply because after few years you kind of know what you like and didn't see any harm of shopping on line. I purchased 4 items 3 of them were on sale! And we both know when Lululemon put things on sale, it doesn't mean you get them cheap! But just a little cheaper than the average price of $100. When i tried the stuff i was surprised with the fit on few of them! Buyers be aware these models are very skinny and many are are very petite and no boobs! I took the stuff to the store hoping to exchange them for something that fit like any normal good store would! Right? WRONG! I found out that sales item are none returnable! Worse yet, they don't mark the items on sale as final sale when you are looking at the description! The final sale don't show up on the item until after you put it in the cart! Meaning you will never see it there because you have already looked at the item description so why would anyone check them again after you put them in the cart? I was told that was my problem! Long story short... i begged the manager to do something about it or i would lose the entire gift card on stuff it doesn't fit at all? After staying for an hour trying to get some help, the manager agreed to exchange 1 item with something in the store and consider it another final sale. I exchanged 1 item and left with a horrible BAD TASTE about Lululemon! After that much $$$ you spend there, they don't really give a rip if you give them your business! You DO NOT MATTER! Their policy buy your stuff and get the hell out of our face, and don't expect to get any care from us after! TERRIBLE SERVICE... I lost most of my gift card and this would be the last time I would purchase anything from them again! There is MORE FISH IN THE SEA to buy from! I would rather investing my hard work and $100s of dollars on a company that treat me well and work with me and respect me as their client!

I am still in the midst of trying to return a pair of winder under leggings that ripped in the crotch after wearing them two times. It's been a joke at best. The customer service items provides no help. They wanted pictures and a description of the damaged leggings. I provided that. Then they told me "in 8-12 business days someone will co tact you about the return". No one did. I called them and they finally emailed me saying I'd get another email in 24-48 hours with a prepaid return label. No email came. I called them again. They said it was sent. Well it wasn't because I didn't get it. They told me in ANOTHER 24-48 hours they'd reissue they return label so now I'm waiting for that. I honestly think they want to make the process as difficult as possible so people will give up. For a high end brand their customer service and return policies are abysmal at best. I will never ever buy from them again and will tell everyone about my experience.