I would say I had worst customer service experience with lululemon than anywhere ever. Overpriced ugly poor quality trash that now just collects in my closet and is not being used bc the quality is so bad but it can not be returned. Wasted over $1000 in items I will never and could never wear. For someone who used to spend at least $300 a month on this now disgraceful store its no more worth it for me and I don't ever feel like I'm treated fairly or as a loyal customer and with worst return policy THIS STORE is just not worth it. I hope that people open their eyes and stop this nonsense like I did and never spend a single dime on lululemon. Because they sure don't care one bit about their customers.

While I have found the customer service at the actual lululemon stores very good (with the exception of the outlet in Woodbury Commons), when trying to resolve damaged products with the main company, there is a run around and the process takes a long time to receive credit-- you can only get a e-gift card (versus, a credit to your credit card, or original payment method), which in my experience took a long time.
I found the company to be inflexible in terms of damaged items which is surprising considering the very high cost of the products and the messaging that their products are superior.

I do not plan to continue to support this store.

We were shopping at the lulu store on King Street in Alexandria, VA today. We experienced that our interactions with a certain employee was very negative. And here are the reasons! The employee had the attitude of very "know it all" and was disrespectful to our opinions as customers. They acted in a defensive way in the context of our interactions. This employee tried to control the whole situation without regard to what the customer (us) really wanted. It's normal to offer suggestions, but this employee was forceful and tried to get us to buy things that we didn't wanna buy, or switch the
Size when we didn't want the size switched. Don't get me wrong, I love lulu lemon and their clothes but this certain employee in this store made me think twice about purchasing anything from there.

Sure I love lululemon but I only have experience in the store. Let's just start out with how hard their mobile app is to use. It requires you to sign in every time you open the app and it frequently deletes items from my cart. Never order online from lululemon. EVER. First of all they charged me double and they didn't even do what I asked for in the ordering process. I ordered two pairs of leggings. One showed up days late and the other was lost. Not just delayed but lost. Like I will never get them lost. And the worst part is that they are not out of stock online and nowhere in stores near me. And all the customer service representative did was refund me and said sorry for ya. Which I'm almost 90 percent positive won't work. It will probably charge me two more times instead of actually refunding my money. Never order online from them. If you want their products actually go in store because ordering online is complete and under crap. It would be better if I hired a bird to go make me some leggings because then I could afloat know that I would get something.

Refer to my old review. Then come back. Not much has changed with old Lulu. It is same old thing of changing product sizing and fit and not the label. Same old thing of no returns and insulting emails. If the product does not perform well in the gym because of these changes, it is your tough luck. This time it was a cuckoo online who sent me pants made for ostriches or beachcombers. She didn't know the difference between an inseam and the length. Duh! At the store, they sell me a product with the same name. After one wearing at the gym, it was obvious it was a different pant. Now the online company has three pairs of pants and refuses to credit my Amex, which has all the charges. Meanwhile, the CEO resigned, and the shareholders are up in arms with losses. Does this tell you something? Go somewhere else from now on.

My daughters and I have loved Lululemon gear for years because of it's high quality. Generally, the customer service had been good in both the stores and online. However, when I ordered a birthday gift for my daughter that should've arrived on or near her birthday a couple of weeks ago, my opinion of Lululemon changed dramatically.

The order arrived on my daughter's birthday, which was great, but unfortunately, it was not what I had ordered. Instead, she received another lady's order, and this lady (we were told) had received my daughter's. After a 15 minute phone call, I was told that my daughter who lives in a different state, should pack up the same packaging and wait for a call from Lululemon so that she would know when to leave it at her front door for Fed Ex pickup. Once they received my daughter's correct order back from the other lady as well as this order, then Lulu would then send the correct items to my daughter. This was fine, but I was a little disappointed not to hear a sincere apology from the customer service representative.

The next day, I got a message from a rep at Lulu who did not leave her name, saying that my daughter should place the items in the original packaging at her front door for next day pick up from Fed Ex. Unfortunately, I didn't pick up the message in time to tell my daughter, so called Lululemon to let them know that Fed Ex should come the following day instead. A rep named Nick took my call and insisted that 1) it was my responsibility to call Fed Ex and make these arrangements, not his and 2) it wasn't a Lulu rep who called me; it was Fed Ex- I still have the call from British Columbia on my cell phone- definitely was from Lulu. After about 15 minutes on the phone with Nick, I realized that he was not going to handle this for me, and that I should get the tracking # from him and simply deal with this on my own. So, I did, and eventually, my daughter got her birthday present a couple weeks late. I get that mistakes happen, but poor customer service should not. I don't feel that excited to wear my Lulu stuff, the way I used to and certainly don't feel like shopping there again; maybe Zella-- Nordstrom's customer service blows Lulu's away, then again, that's clearly not too difficult.

Attitude, attitude, and then some. Lululemon has zero idea of how to treat customers. I enter a store in S. F. where a saleswoman argues with me when I ask her about their return policy: with curt and snippy tone, she says, "You want to sweat in it, and bring it back?" Her stance was oddly aggressive... I was shocked. At another shop in Burlingame, a clerk looked me up and down, and rolled her eyes when I asked her about whether they carry larger size pants. Seriously? What is wrong with these people? Do they not understand they're in the business of selling and not insulting? They do not understand that customer service is the backbone of a business. Their snotty act has long worn thin. I refuse to shop at a company that insists on treating me shabbily. Life's too short and my money is better spent elsewhere, where their competitors offer superb service, e.g. I now shop at Athleta, where they offer high-end workout wear and athleisureI can return anything, anytime, for any reasonno questions asked. Ive spent over $1000. 00 at Athleta, which couldve been Lululemons profit, had they a clue. If Lululemon gave me free products, not wanting to advertise their horseshoe insignia for them. I would refuse to wear them.

I have shopped on Lululemon for a few years, and have been very happy with the level of service. I have only one complaint, once I was trying to purchase an item and by the time I was directed to and from my paypal account the item was sold out, but it only showed up as a error, so I attempted the purchase several times and much to my dismay my account was charged for every attempt. I was informed that it's because paypal doesn't know what stock Lululemon has.

First, Lululemon is the best. You should buy from here rather than other fake websites. For example, this official site has free shipping and other sites don't have free shipping. Would you have a fake headband or get nothing and get your money taken, or get a more expensive one? Of course the expensive one!~ Besides lululemon is worth it...