ShoeMallReviews 116

Ordered Rocky boots on Dec 5th, 2016. Apprehensive due to reviews but gave them a try regardless. Their prices are really good. From Dec 5th-8th they processed my order and got them shipped out. The next day (Dec 9th) I received my order. The exact boot, exact size, and they are real and not fake like some people put in their reviews. So I don't know if I was one of the lucky ones, but I am very happy! I have already picked out another pair I want to buy:-)

I ordered shoes from this company in October for a Christmas gift. Apparently they were back-ordered although I was not notified. I emailed the company three different times and they only told me that the item had not shipped. Today I called them and told them that I was moving and was concerned about the ship date. They told me the only thing they could do was cancel the order and reorder it if I needed to change my shipping address. While trying to figure out my options, the SUPERVISOR took it upon herself to CANCEL my order without my authorization. When I told her that I did NOT authorize the cancellation of the order, she told me that I did... and was very rude. When I asked about reordering the shoes, she said I lost my spot in the back-order line and that I would not receive the shoes until January.

I called back to speak with another manager who basically told me the same thing and offered me 10% off for the hassle.

Absolutely terrible customer service!

Please don't buy anything from ShoeMall.com. You will be sorry.

I paid $25.00 for overnight service (express). I received my shoes 3 days after ordering. When I wrote to ask about a refund for my $25.00 they said their express service is 1 to 3 days. My order was shipped regular ground - not express like they lead you to believe. $25.00 for regular ground shipping - what a ripoff!

And then, I opened the box... I had ordered size 14 - in the box are size 15. Geeez!

I will not return them... I don't want to ever deal with this company again. I will just donate them to Goodwill. And if you don't know... you pay for any return postage.

I am so livid.

P.S. ShoeMall is owed by Mason Shoes which also does business under the following names:
Stoneberry,
Masseys,
Mason Easy Pay,
K Jordan,
Maryland Square,
Auditions,
B. A. Mason,
Figi's Gifts in Good Taste,
Figi's Gallery,
Mason's Outlet Store,
Figi's Outlet Store

I would suggest you don't do business with any of them. I certainly won't be - I learned my lesson!

I ordered a pair of s13 EEE slippers as a gift. We received a 13W which I paid over $10 to return for the correct size.
When the replacement arrived it was once again a 13W. When I called a lady tried to tell me that a W was a EEE. When I explained that she was mistaken she hung up on me. I spent another $10+ to return them again. I did get a refund for the purchase but no compensation for the freight I paid to return them twice due to their error.

I ordered a pair of shoes as a Christmas present on Saturday December 20th due to them being out of stock ever where locally. The web site offered 2 day shipping guaranteed in or before Christmas Eve for free as long as they were ordered by Monday December 22nd. When I checked the tracking information with Fed Ex shoe mall sent the package smart post ground and the item will not be here until Friday December 26th. I called first thing Tuesday morning to have them correct the problem. The customer service rep said there was nothing she could do. I asked if they could send another pair next day air and I would just refuse the package on Friday. She said there were not any more shoes in that size in stock when I was looking at them being in stock on the web site. They were not interested in making the customer happy. When getting off the phone the rep said she hoped I had a good holiday despite not receiving the item in time.

I will not be ordering from this business again.

Today I received the shoes I had ordered which were too small.
I immediately called and asked if I could exchange for the next larger size.
The customer service rep said the original price I paid would have to be charged once again plus the return shipping of $6.99. I thought I was being charged $57.59 which was the amount of my original order. A few hours later I looked at my credit card activity and Shoemall had charged me $83.97 for the second shipment.
Having been told I would be charged the same amount as the original order, I called back and spoke to cust svc. The lady told me she did not know why I was charged more and that she would make a note of it. I ended cancellng the second order which should have been handled as an exchange. I will call my credit card co and place a stop. Cust svc also told me that it will take two weeks to credit my account after they receive my original shipment back. In the meantime, I am out $140 with no shoes and no guarantee that I will ever get refunded for this transaction!
Returns are not free here and feels a bit shady to me. Not a good vibe.

I have bought several pair of women's shoes at ShoeMall, and I am satisfied both with the quality and the price. I wear a very narrow width, and I have specific brands that I like. ShoeMall carries a good selection in my size, and I even found a new (to me) brand of shoe there -- and bought 2 pair! They also have good sales. And, almost every shoe has customer reviews which are informative and make it easy to be a better buyer. I think they almost always have free shipping. And, I do not buy really high end designer shoes, but I find I can get quality leather footwear in good designs at this website.