ShipitoReviews 870

Using their service for more than a year now and very satisfied.
The pricing is very good, especially the "Airmail Economy" option (the express mail options worth their money too, as they arrive fast).
They ship the packages very fast, sometimes just minutes after I finish filling details and clear payment.
Shipito also take a picture of every incoming package, which is nice, but for insurance you will need photos of the content (which cost 2$).

A word of advice, always pay for insurance:
Recently I received a tablet that was damaged in transit and thanks to the insurance i was able to repair it. In that case, getting the money took some time and persistence since it was used, but for other users the process was much quicker and easy.
A 24/7 support is available through chat for every need (very convenient, don't hesitate to use it).

About the sign up process:
Don't be alarmed from the 5$ payment at the sign up, it will enter your balance for future packages.
Note that after signing up you will be asked to verify your account(which is annoying).
The easiest way to do this is to upload a scan of some identification document and digitally signing "FORM 1583". This will get you to 35% verification, which should be enough.

This company does not trust its users and that should tell you everything about it. Why would we trust a site that does not trust you? The verification process--they say they it has changed but have a look at the picture to see what this entails. It is highly invasive. I do not trust this company to have all of this information. They have a live chat feature which is great but when I asked them more details about this all they could reply was that it was for "fraud" purposes. When you assume your customers are fraudulent we have a problem. They could not give me respect as a customer to describe this process and explain what it was all about. When you sign up for it they give no indication about this either. So no wonder so many people come on here to say to stay away, I wish I had before I signed up, have now lost my deposit + some other things to "fees" which are apparently ubiquitous.

I tried shipito because I was desperate needing a few item from the states that doesn't ship oversea. You need $5 deposit to start the account, an other small charge to be on your card in order to have it verified. $1 processing fee for each package to be shipped. Although they have free account option and comes with 180 days on hold on warehouse, if you have more than 1 parcel in the warehouse you are not allow to ship out anything unelss you pay another $10~50 dollar for virtual mailbox to consolidate your packages.

You will not know how much your shipping is for consolidated package until it is done (dah!), and for each parcel you have consolidated will be charged $1.

After seeing all these add on charge, restrictions, and so on. I got fed up with this whole ordeal and just wanted to get over with it. I wanted to charge my account just enough so there won't be any remainders. However the shipping cost the site showed me was over charged so I have left over in my account. Now the agent told me how I can refund the money, but they didn't mention there is a $5 "administration fee" plus 4.3% bank fee, not to mention if you want to do wire transfer, there's additional $32 transfer fee. So now not only I'm overcharged, I can't even get that little money back after paying all those ridiculous charges I've paid.

Oh, and they sure do blame the carrier. For my items, there are only 5 carriers available, and they are either too expensive, or the cheapest one will charge customs upon arrival (one more adding on your grand total!)

One time is enough, I will never go back to this business again, and hopefully this will help others avoid making the same mistake as I did.

I got my package, so I'm happy about that. The fees were high. I bought a pop up kids playhut from Toys R Us for 49.99. (Very light, not a big box) Toys R Us offers free shipping. However, by the time it got to my door, I had paid $57.49 US in fees. The quote I got before I shipped the package to them was $26.89. I did like the photo taken at the warehouse, and I appreciate that they have overhead costs, but if the fees had been more reasonable I would have used them again. As it stands, I'm just going to keep the one package and consider it a lesson learned.

I had been using shipito for several years. During that period they did an OK job. I just had a lot of extra fees which I just accepted as is,
However my last delivery I had my package wrongly delivered to some other country whilst I received someone elses. I received no communication from shipito when I received a call from a freight company to ask if the wrong package could be picked up. I refused to return anything until I heard from shipito and find out what has happened to my package. When I finally talked to someone. After I had to initiate contact. I was told that my package was on its way back to the warehouse, so I was happy to let freight company take the package.
However after about a month. My package finally arrived to the warehouse during that period theres was no communications from shipito unless I contacted them. But my ordeal was far from over, as I found out I had to pay extra postage cause the package manage to gain some weight, their excuse being that freight charges had increased.
Normally when a package comes into the warehouse a photo is taken, which for some reason didnt happen this time. When i requested one. I saw that my package was totally beaten up.
So to sum up this company, they are ok provided there is no issue. But the moment there is. They are a dishonest company who will provide you little help and communication and take no responsibility.

I've been with Shipito for a couple of years now. They used to be quite reliable, and it still is quite a user-friendly service. Nevertheless, their services have really gone to the dogs. Each delivery from them had been getting progressively more complicated and costly. I now get the sense that they hide information about how much things will actually cost - beware! I've completely lost my trust in their services and will close my account soon. There are far better options out there to have packages forwarded to you.

These guys are disfunctional. Although they don't outright steal from you, their are lots of gotcha fees. ("$7 shipping. Except if it's electronics or if you want it in less than 2 months... then it's $35 minimum.") The approval process is excruciating, and requires you to jump through a million hoops because of their crappy automatic system. If you don't use the money you deposit in your account, there is no reasonable way to get it back; they keep it. Eventually you usually will receive your package, but it's *always* cheaper, faster, and easier to just go through another method (e.g., Amazon international shipping). I strongly regret signing up for this service.

Please don't bother using these people, they are so bad. First of all they blocked my account on the basis that my name wasn't the same which was untrue! It took so many weeks to unblock my account despite sending all the proof they asked for. Then my package was never delivered and yet it keeps saying it has. When I contacted them they were either very unhelpful or did not respond at all. After two months I still don't know the whereabouts of my items.

Unlike whom had problems with verification process, I have sent numerous packages without an issue. I don't know how the verification process works but I think they're more flexible than other forwarders and their prices acceptable.

They will accept your payment via PayPal, but they - do not trust PayPal?! WTF? Doesn't Paypal have verified accounts i. E. accounts that went through a rigorous verification process and are tied to North American bank account? And doesn't every North American bank account open process require 2 pieces of photo ID as well and you have to come in person?

So by leveraging Paypal verified accounts tied to North American bank accounts this Shipito business would be a no-brainer. Yet, they require "verification". Something is fishy BIG TIME.

I've been using shipito for over two years now, and while I have been extremely loyal to them and referring many people with the same interests as myself who all have annual subscriptions I feel they don't care about their customers so much. First it was just small things. For example you don't get any points for renewal of your annual membership only when you do it for the first time, so then if you want to get more points you have to buy them, spending even more money on your membership.

Then the other fees started rolling in. Honestly they have fees for EVERYTHING. Sneeze and they'll charge you something. So along my journey with them there have been many of these little things, but I've dealt with it, they haven't been too bad and they allow me to access things to buy that I can't where I live - Until recently, where they damaged something of mine. I wasn't angry. These things happen. So I fill in my claim and to my surprise they refund me the cost of my item without too many hassles, that is until I go and try to get it refunded to my paypal and they charge me a fee, and not just a small fee, nearly $10USD. So I have to pay for their mistake. And its not the first time I've been charged over their mistakes, but those were fairly small so I left them alone. However now I feel like I'm just being taken for a ride.

Honestly, if they stopped charging like wounded bulls I'd probably give them 5 stars, but until they fix the way they handle their own mistakes I'll be keeping my shopping to an absolute minimum and letting my friends know as well.

I'm a bit puzzled by all the bad reviews of this company as I've had only good experiences with them. Mostly shipping simple packages, but I'm just about to try package consolidation, so will see how they go with that!

Anyway, they've been fast, responsive and quite reasonably priced. I'm hoping that the reviews are just negative comments from competitors as it really doesn't seem warranted from my experiences with them (using them since 2009).

Honestly stay away from them

I've tried more than 10 consolidation companies

BY FAR THIS IS THE WORST

They have renewed my annual subscription without my consent and refused to give me back my money

They list shipping companies then they say it's not available so they can charge you more by sending via expensive shipping companies

Customer service is ahhh. Not so friendly at all

One more thing, they have lost one of my packages and they don't know where it is until this date they never reimbursed me for it

I'm officially done with them