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Shift.online Reviews Summary
Shift Collect offers secure, smart lockers for collecting large items near your home, eliminating waiting times for deliveries.
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I was charged twice for a service that never happened and for cancellation fees.
Unfriendly and unprofessional staff and you can't even talk to them on the phone, only via live chat where they copy and paste answers. I literally asked a question and replied with "have a nice day"!
Please avoid this company at all costs, I am currently opening a dispute with my bank in order to get this money back. Be careful with these thieves!
This is the most unprofessional company I've dealt with. They cancelled my booking, which was confirmed all three times with given bank details, 1 hour before the agreed time. The reasoning they gave: "there are no drivers WILLING or AVAILABLE" which is incredibly stupid. Nobody seems to now what they are doing in that company, it is a waste of time and money.
Do not, I repeat, Do not associate yourself with this 'company'.
Shift. Online or Shift Online Strategists are a scam. They claim to book people with vans who can move your stuff for you. What they really do is give you a great price on the website, get your card details, and when they 'process' your order, keep you there waiting like an idiot in front of your computer for hours, waiting for a confirmation that never comes. You contact the messaging service, they take your phone number and give you a call. They then give you a different quote than what was online, saying that price was for a tiny car, even though you selected something that can carry 20+ items of furniture. If you want to cancel, they say they don't give any refunds, because of the costs they 'incur' doing absolutely nothing. Our booking was for 2 weeks from now. The phone conversation happened 5 minutes after the booking. They charged us anyway. We called the bank to reverse that charge. If you're scammed like this, call your bank asap and straighten it out. And don't hesitate to report these dodgy companies preying on people who are already under a lot of stress trying to move house.
Update: They charged us again a few days later. If they do this to you, you need to tell them your order is officially cancelled, and that they need to refund the money. They will say the same thing: that you need to cancel the order online, from your account, and they will try to charge you the full amount again. Do not go back online. Do not cancel online. You need to contact your bank again to say you want the money back, and that you want them to dispute the charge. Shift will then send you a bogus link to 'cancel' your order. Do NOT click on this link! They will send you a virus. Luckily, our anti-virus sorted that out.
But just spare yourself the trouble and just DO NOT BOOK THEM!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Goran,
Firstly, we’d really like to thank you for choosing Shift to help with your move. We sincerely apologise this has happened on this occasion and for the inconvenience this has caused you. This is not the experience we want you to have as a valued customer of Shift as we always aim to give the best help possible to everyone. We failed at the time to provide a shifter for your move as we had some difficulty allocating you a driver for your booking due to driver availability which is why we cancelled the booking free of charge. As a fairly new company operating in the area we are still expanding to provide the level of coverage that we can offer in most places around the UK. Please feel free to get in touch with our customer support chat if you’d like to discuss this any further.
Kind Regards,
Shift