Shift.onlineReviews 103

Needed to move my sister's things less than 5 minutes away, carried most of the stuff downstairs myself to save time, go over an hour and they charge twice. They lied about how long the job took and took double money from my account. AVOID this company.

The worst service experience I have had in my life

Firstly, the driver assigned to my move was extremely rude from the moment he arrived. Very unhygienic and smoking cigarettes constantly. He had an extremely unprofessional attitude. He was confrontational and argumentative, particularly regarding the number of floors involved in the collection. He mentioned that I have to mention the number of stairs and not the level of my flat, Although on the website it mentions level. He also mentioned that I didnt input that there was no lift. Which was also false as I did mention. He insisted that the complications were "99% my fault," very condescending and implied that I tried to trick the system so that i dont get charged more. When checking the booking he found that what i said was true, and still insisted it was my fault

Additionally, one of my items was not delivered at all, it is still in my collection address. Not only was it not delivered. It was broken during the collection process.

To make matters worse, some of the items that were delivered sustained noticeable scratches and damage in addition to damage to the walls of the apartment.

On top of all this, Shift have absolutely zero customer support, they hide their terms and conditions, and all they say is they are not liable for any damages, and they ask you to contact the driver, who in the first place is argumentative and unreasonable.

Shift have no contact number on their website, and when you send emails, they reply with automated replies and provide no help or support whatsoever. Ive yet to hear any response from them.

DO NOT USE THIS SERVICE, STAY FAR AWAY. You're better off paying a bit extra for a better service. They are scammers, you're not only throwing your money away, but also your furniture and appliances

I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours. No one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.

I would give them 0 starts as well, but oh well. I have had a click and collect with them at one of their lockers. Pretty expensive order. I arrived there, middle of nowhere and the stacked shift lockers I was assigned with the codes and everything were empty. The quality of the lockers is pretty bad, you can push floors and ceilings and just peak a boo into other people's stuff - quite dangerous and unreliable. I called them as my retailer told me to discuss my missing order with SHIFT first. I go to the retailer's shop and talk to a shift representative sitting in the retailer's shop because otherwise, you can't reach a human to their online customer support. This representative was talking to customer support through an app and had someone call me 'asap', but I waited 2 hours. This person from shift customer support said he was checking with all drivers to see where my order was, cause the driver probably left it in the wrong locker. Never comes back to me, so i asked the representative to try to ping his colleague again - after 3 hours of waiting he tells me his colleague logged off so someone else will call. Now after another 2 h of waiting another guy called and this times, he promised he would arrange home delivery in the evening or a full refund and he will send a confirmation email after we closed the call. Never happened. Fast forward 3 days later and other emails i sent them ( as I didn't go back to the shop where the representative worked, and there is no way to talk to any human over the phone by just calling their 'customer support') they never came back to me- the order was lost - and I was very close to losing the money too as my order showed as collected as I opened the empty lockers. Please avoid click-and-collect with shift, it seems like they don't have manners, they're understaffed and horrible with anything customer support related. I wasted my whole Saturday then, with a lot of emotional distress, and they never came back with my things or the refund. After the main retailer understood what was happening Sunday they put in a refund for some of the things in the order. Please avoid shift for your mental health.

Rating: 0.5/5

It's said that with every sunrise comes a new day filled with fresh opportunities and challenges. Unfortunately, my interaction with Shift.com has made me realize that some challenges are needlessly complex, burdensome, and entirely avoidable. A meandering saga that veered wildly off the path of customer satisfaction, my experience with this establishment felt like a chaotic symphony performed without a conductor.

Upon my arrival, I was greeted by a palpable air of indifference that hung over the showroom floor like a thick fog. Notwithstanding, I was able to secure a transaction that, in hindsight, would become the source of my current distress.

The car I purchased, which was presented to me as a fully functional and well-maintained vehicle, turned out to be an automotive nightmare. The transmission was more akin to a time bomb with its imminent failure hidden from the unsuspecting buyer. With no forewarning, the transmission gave up the ghost within a week of the purchase, leaving me stranded on the side of a bustling highway. The costs and inconvenience of repairing this significant issue came as an unanticipated and unwelcome surprise.

But the hits kept coming. Next up was the registration. One would reasonably expect that an established dealership would be conversant with the nuances of local DMV processes, ensuring a smooth and efficient transition of ownership. Alas, the registration process was a disaster of epic proportions. It was a Dantean journey through the abyss of administrative chaos, marred by miscommunication, unmet promises, and a general air of inefficiency. The long-drawn process left me grappling with a veritable avalanche of paperwork, heightened stress levels, and countless wasted hours.

In my quest for resolutions, I was met with dismissive customer service representatives who displayed a masterful talent for evasion and deflection. Trying to speak to a manager felt akin to seeking an audience with the Wizard of Oz, an elusive figure always just out of reach. Calls went unanswered, emails disappeared into the void, and the promised assistance turned out to be nothing more than an exercise in shadow boxing.

Furthermore, the dealership's general lack of transparency was profoundly unsettling. It was as if they were adhering to a playbook titled 'How to Erode Customer Trust in Five Easy Steps.' The transmission failure was certainly not an overnight occurrence, suggesting that either they were utterly oblivious to the car's condition (indicating gross incompetence) or intentionally obfuscating the truth (implying unethical practices). Either way, it's a damning indictment of the dealership's modus operandi.

One cannot but wonder how many other customers have found themselves caught in the undertow of this dealership's ineptitude, left to grapple with the aftermath of poor service, shoddy vehicle conditions, and bureaucratic nightmares. The silver lining, if there is one, is the bitter lesson learned about the importance of thorough pre-purchase checks, and the grim reminder that all that glitters is not gold.

In summary, my experience with Shift.com is one best forgotten, a detour on the road of life that led me into the swamplands of disappointment. This review is a cautionary tale for future customers. Remember, a car purchase is a significant investment, one that should be approached with due diligence and caution. As such, I urge potential buyers to tread carefully when considering Shift.com as a purveyor of their next automotive purchase. After all, there are plenty of other establishments out there who value the pillars of honesty, efficiency, and stellar customer service.

I purchased a 2015 Nissan Frontier ( 67,000 miles) from Shift in May of 2022, in the summer months. As soon as I received it maybe 2 days later, the battery went dead, so I replaced it. A week later, the new battery went dead, I began to become suspicious about the electrical issues. The truck itself was flawless cosmetically and really wanted to keep it along with two other vehicles I have. I attributed the failed battery to the fact that I did not drive the vehicle frequently. When winter came, I engaged the defroster and it would not work. Who checks the defroster mode in summer, my mistake. So, I'm pretty mechanically inclined, I did a parasitic draw down amperage test and found a draw on the battery requiring it to be charged every week, due to short in defroster circuit.
Long story short, Shift sold me a defective car with electrical issues in the thousands for repairs. Let the buyer beware. My seven day return was non allowable due to time frame of electrical issues. 1 star rating for Shift.

Purchased a 2019 mini Cooper countryman from Shift Carson location, August 7 2022. This is a So call Certified Vehicle. Now that I am out of the 30 1000 mile warranty.The cars information center informed us that front brakes need replacement and the heated seats don't not heat up. Spoke with Shift customer service spoke agent and escalated to Manger Faeny who wouldn't help with nothing except to tell me that i was out of and help window shift offers.
I should not be servicing my newly purchased vehicle (CERTIFIED) TWO MONTH AFTER PURCHASE. With No support from Shift this will come out of my pocket. Not good customer service practice here at Shift.

Date of experience: August 06,2022

Purchased a vehicle and experienced a variety of surprises despite Shift's 150-point inspection. While purchasing the vehicle was easy, Shift's customer service after the sale leaves much to be desired. I reached out five days in a row to discuss the mountain of issues experienced on a variety of platforms to no avail. Shift only contacted us once I filed a BBB complaint. Run.

Let down on two occasions and the booking wasn't completed! Was promised to be contacted by their customer service but still nothing and they are refusing to give a full refund despite failing to provide the service paid for! Absolutely awful and even after leaving a review and their response saying they are looking into it, we still haven't heard a thing! Really disappointed as returning customers and previously recommended!

It was honestly one of the most stressful experiences we have ever had. We had organised everything in the flat to make the move easier for them and it was anything but easy.
They said they arrived at 12:50 when actually they had called to say they were going to be an hour later. The delivery that we paid for stated that they would arrive between 11-1pm, however, they did not arrive until 13:56, which means we were sitting around for 3 hours. Despite saying they would update us, they did not until they were round the corner.
When they arrived, they complained that there were stairs to the property even though this was stated when we booked. They also complained that there wasn't going to be a lift at the other end even though that was stated too. So already off to a negative start.
When they got into the first property, we asked if they could put the bigger items in first as these were priority and things we couldn't move ourselves and the whole reason we booked them. They proceeded to take the "lighter" and "smaller/easier" items first to load on to the van. They asked us to move them to the bottom of the steps for them to carry up the stairs, which we didn't think was part of the move.
They were very disorganised and didn't seem like they had done a house move before. We got close to the number of items on the list and they said we had 10 items left to go on the van, but they hadn't put on most of the larger items that were specifically listed. We suggested taking some of the smaller boxes ourselves to help the process. They also proceeded to refuse to take the drawers that were inside the chest of drawers because of contents- however, this was never discussed prior or made obvious if this is indeed Shifts policies. My contents insurance covers a house move but they still refused. Thankfully a good friend managed to come along with their car to put all of the drawers in their vehicle, which we would not have been able to do ourselves. Whilst they debated with us/ faffed about, our items were getting wet as it was raining. I mentioned this and they shrugged it off and said "I didn't realise it was raining".
When we finally got the new flat it was about 3:45 and fortunately we had ourselves (2 people), our friend with the car and my 2 parents to help them unload.
As far as we were aware when we booked this service, we were hiring two capable and experienced people with a van who would happily move our furniture and boxes from inside the first property to inside the next. Your website states that "you take care of the big stuff so we can look after the fun stuff"- we do not feel the "big stuff" was taken care of and this was a far from "fun" experience.
Finally, we were very surprised about getting two people from Essex to do a round-the-corner move in Brighton. This seems like a company delegation issue which we can imagine added to why they were so late.
We will never be using shift again, and we fully expect some sort of refund.

After messaging the customer service team on the day of the move, it took a few days for them to offer a measly £15 refund. We had already paid £9 extra to have an allotted time slot, so a £7 refund seems laughable. I had asked to speak to someone who was able to authorise a greater refund and never got a response. I then sent a follow up message on the chat a few days later asking for this to be resolved so that I could pay an agreed/ reasonable amount for the service and received no reply. Shift then closed this chat so I no longer had access to it and 2 months later sent me an email receipt for the job. By this time, with no contact from the company, I assumed they had closed the account.

Fast forward to 6 MONTHS after I had moved, I randomly have £114 taken from my account with no warning. They sent an email saying due to a technical issue that it hadn't been paid, where in reality, they never resolved the complaint which is why it never got paid. I have been back in contact since, with great difficulty to get to talk to someone on the phone and have yet again been left in the dark and £114 short.

The service for the actual job was horrendous and dealing with their customer care team is even more horrific. If I could give them 0 stars I would.

Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.

The whole website is designed to lure you in to making a booking without any kind of guarantee about the actual service promised. And once you have pressed "book" then there will be no confirmation email until you start sending complaints through the not-at-all instant messaging service where getting hold of an actual person is impossible no matter which route through the chatbot you take. Absolutely appalling. Will be making full complaint to office of fair trading. This company should not be in business. If anyone from shift ever bothers to read these reviews perhaps they'd like to look up booking reference uYlCIw0Q6k5G to see the whole sorry saga.

I've ordered a van to move some boxes from a storage to another one, a 7 seater car turn up, I showed the driver the boxes he said we can do multiple journeys which is 8 journeys to finish all of them for extra cost, I sent an email to customer support waited for ages for reply all I got is an apology for not finding a driver I was let down with my boxes outside the storage for 6 hours In the cold and rain until I begged the manager to allow me store them for an extra day with a cost, I can't believe this company operates like this, I haven't done anything wrong to be in this catastrophic situation no one wanted to be responsible and help me out I ended up wasting a day, losing money, and taking another day off to sort it out, I would not recommend this service this is worst than a disaster

No driver arrived and it was marked as a completed job. I am currently on the phone to my bank and Paypal to try and save my info from these scammers.

Shift's website looks great, very shiny, great ux and looks super slick. Big banners about the network of their '******* drivers' and great customer experiences. Dont be fooled.

I got quotes from shift and anyvan and shift was less than half the price at the time i thought what a bargain, should have been the first red flag.

I got an email after a day or two stating they were yet to find a driver to do the job. Given that the job was very time sensitive I wanted to clarify when i could expect to get a driver allocated and if i could cancel free of charge if they weren't able to find a driver. The only way to contact them is via there instant message service where you can jump through various hoops trying to talk to an actual person instead of a bot. When I got through to someone, they were marginally better than the bot but had there standard script from which they could not deviate, they didnt know if they would find a driver and no... as stated in ts & cs I wouldnt get a full refund. How helpful.

They did find a driver in the end... phew great news. The status updates on the website are pretty useless. They have a map of the route implying it gives live updates of the drivers whereabouts... it does not. Tried to contact the driver... no answer, full answerphone. Driver and additional shifter did turn up to pick up the fridge freezer so no worries. Turned up at my house a bit later. They then struggled to get the fridge freezer out of the van, the second shifter was just not strong enough. I ended up helping them with finally getting the fridge in the garage. They said goodbye and it wasn't until then I noticed the damage to the fridge. I contacted shift and explained the situation. Cue generic message number 2..."as stated in ts and cs you need to contact your driver about compensation"... they are no longer our drivers, we are actually just an agent with a shiny website. We can't offer compensation, we can't act as a proper intermediary and deal with issues. We aren't even as good as uber. The Customer services team just have a standard script and offer no assistance just saying they are 'sincerely sorry but theres just nothing we can do' and 'you should have read the t's and c's you idiot' (paraphrasing).

It's cheap but you get what you pay for. All style and no substance. Just dont. Go and use a proper move instead of this folly. I'm furious in case you couldnt tell.

I booked shift for moving 3 pieces of furniture a week in advance, it was all paid and set. On the day, the driver called me a couple of times within 1 hour when I couldn't answer my phone. When tried to call him back, I couldn't get through. After next hour he called me back and said he cancelled the job as I didn't answer my phone. I explained that I couldn't answer my phone and I didn't expect him to call as the shift was booked for the evening (that was a few hours before), all was confirmed and paid in full a week before so I was sure I didn't have to worry about this. He said he wasn't going to do the job and he returned it to the company who would find another driver to move my stuff. I tried then to contact the company calling the number from the website but there was no answer. After some time a lady called me back saying that the driver said he had called me multiple times for the whole day. That was a lie as he called a few times within only one hour and then I couldn't call him back. She also said he didn't return the job so they couldn't find anyone else to do the job. The furniture was supposed to be collected from the flat being vacated by other people and I was on a tight deadline. I explained that to the lady from the office and said it was crucial the items were collected on that day. She said the only option was to reschedule the job for the next evening at the same time and having no choice I agreed. The next day around midday the other driver called me saying he was supposed to do the job in the evening but he could only do it within next hour, between 12.30pm - 1.00pm. I got really upset but said I would ask people at the place of collection if they could be there and I would call him back to confirm. After 5 minutes, when the tenants from collection point agreed to wait for him, I tried to call the driver back but he didn't answer the phone. Instead I got an email saying that the job was cancelled again! I tried to call the office and again there was no answer. I used the live chat where I found out that the driver made an excuse he had to rush to the hospital - that was a lie as I spoke to him 10 minutes before and he was still keen to do the job. I was offered re-scheduling the job again! That was unacceptable as the people were moving out from the flat on that day. I cancelled the job with Shift and booked it with another company that did the job with no fuss; however, having to book last minute, it cost me much more money than I would pay if booked in advance. Using Shift cost me extra money, time and enormous amount of stress. I would never use them again and recommend avoiding them at all costs!

My driver didn't arrive and didn't even answer his phone when I was trying to reach him. I spent 1.5h on the live chat 'talking' to one of the customer advisors who seemed to not care at all. I was waiting between 10 and 20 minutes for every single reply from them. I have been offered rescheduling my booking - when I asked if they can assure me that this time the driver will arrive, I have been informed that they "cannot assure that"... In result, I requested a refund however it turned out that the booking fee is non-refundable so eventually (even though it was clearly their mistake) I lost money anyway. Not recommended!

I had a really horrible experience with this company, very similar to all the below reviews.
They charged me and couldn't assign a driver but didn't let me know, I tried for hours the evening before I was supposed to move house to get any answers from them. They then accused me of cancelling the booking (I had not, the booking was still live without a driver assigned). They have now left me with way to move house, I am on my own with two kids and the stress has brought me to tears. On top of this they said they will charge me the full booking fee for cancelling even though I never cancelled and was desperate to get a van. It's really upsetting and makes me sick that people can treat others like this. I am disputing the charge with my credit card provider and hopefully will get the money back through this method as Shift just ignore you. It seems like the couldn't get a driver so have acted like I cancelled the booking so they still receive all the money.