Shift.onlineReviews 103

Stay away from this company, you are better off moving your stuff on your own shoulders instead of booking from this company.

My recent experience from couple of weeks ago has been horrendous and I have a long list of complaints, but i will limit myself to the main ones:
The process:
1) you cannot cancel your booking - no matter what
2) their website is horrible as it does not provide any clear details of what's happening with the booking, the contact points, etc.
3) don't trust their estimate, even after entering all the details they will estimate on the lower side (as they earn more money for the over time)

My experience:
1) i unfortunately spotted this company in my google search. They were a few pounds cheaper than their competitors and hence i decided to go ahead with them.
2) I entered all possible details - selected the maximum extent (big move) and a Luton van and it estimated 2.5 hours for the entire move.
3) on the day of the move, the driver arrived 8 hours late than the scheduled time. During the entire 8 hours there was no support, the status was not updated. I was talking to multiple drivers giving me numerous reasons for the delay and they kept delaying.
4) the move instead of 2.5 hours took 5 hours. The slower they work the more money they earn as you pay them for every minute. There is no provision for the speed of moving things. The drives took 1+ hours to reach the destination which was 23 minutes away
5) after the move, I disputed all of the above, but because you hand them your card details at the start, they charge you at their free will - and they did.

Guys, i dont want you to go through this pain that i suffered. Please avoid them till your last breath!

Absolutely horrific! Did not send the van i paid for, meaning i had to get help to move the rest of my furniture, damaged caused to items. Have been repeatedly ignored by Shift, its impossible to ring them as they take their money as the move begins & dont answer any telephone number. Ignore emails, their own online dispute resolution, do not follow their own policy & fob you off. I paid £178 for move 1/2 mile away taking 1 hour & 10mins. Van driver got £70. Save your money & get a local man with a van who cares about his customers not like these scammers! OH & THEY ARE ALSO KNOWN AS ANYVAN.

I made a booking to move my belongings from a storage company to my accommodation in the afternoon. The driver never came as I had waited for as long as 1 hour so I left the storage place. I then got a call from the storage company that the van arrived but it was already 2 hours plus late. I made a dispute on this and wanted to get a refund, but the respond was very unethical and unreasonable. They said that they do held accountable for driver lateness as some delays are out of our control, for an example, traffic or weather conditions. So is the customer held accountable for the driver's lateness then? VERY highly not recommended as their website and contacts are not very approachable as well.

To cancel 5 mins after booking they want full cost for costs incurred to them to prepare & dispatch the van to me? Really? My order said finding driver, so what costs? Raised a dispute, and two days later the status still says waiting on drivers response? Their is no driver! Theyve texted and left a voicemail, but seem more concerned about my bad review on trustpilot. Dispute still not came to final outcome, yet they took money from my account. Why should anyone have to change their reviews to get a refund? They have reported every bad review on trust pilot with similar as what they reported mine as. Sexist, course, racist, deflamatory and violent! I'm so angry about that, how dare they accuse anyone of those untrue and disgusting things, because their so desperate to try get another bad review taken down. I've contacted watchdog, and I'll contact as many people as I possibly can, to stop this business doing business the way they do. Citizens advice say your within your rights to cancel for any reason. Fraud dept of bank say if you do not receive the service you paid for, then you should get your refund. I'm in the process of doing all of this, but how disgusting that a company makes it so hard for their customers to get their refunds. The company is set up in a way that's very difficult full stop, to get any help. No contact details on site. If anyone is finding it difficult to find their address, for trading standards purposes I'll give you it. They also made that very hard to find. I looked them up on LinkedIn, where there's a picture of Jacob corlett the owner, so I know I have the correct person as he's standing with an entrepreneur award and there's an article about his business, which is listed in companies house as shift and move, not shift. Online. The address is shift and move, provident house, 6-20 Burrell row, bekenham, United Kingdom, Br3 1at

Message Body:
To Whom It May Concern

I have use the Shift Online service to book removing work.

Booking:
1. September 12 11:00 am
Collection address: 295 Corfield Road, London E2 0DU
I have no notice from driver and call the driver at 11:45 and the driver said that he will be there 1 hour which will be 1:00 pm.

I have to contact the company and they reschedule to 2:30 and deliver to me by 3:30.

I have no notice till 4:12 pm and contact driver, and find out they signed the job to another driver and I call the driver 4:43 pm and he told me will be there in 5 minutes. I called 5:33pm and the driver said he is very far away and will be there by 8pm.

Then I contact the company and they can't cancel the booking which they need 72 hours to investigate my conversation with driver and refused to cancel it as they are not sure whose problems it is.

From my understanding, they shall be there by 11:00am at September 12th and they shall tracking their driver and notice me if they are going to be late. Shift online just simply take the booking and money and leave the customer waiting for whole day track the booking by myself and refuse to cancel the booking either refunds?

I had a bad experience with this company where I ended up cancelling with them the night before I was moving home as the stress was not worth it - I had to try to contact them repeatedly as they could not get anything right, including allocating the job to a driver who doesn't do removals (?!)

After posting on Trust Pilot they got in contact with me - they told me they would give me a full refund if I took down my review (what reputable company does that?) To date, they refunded the initial charge, but the additional £60 for an additional driver (one they did not allocate, which was one of the many stresses I had before I cancelled the job) left my account separately - after the refund even - and this is still owed.

Reading the reviews on here makes me even more concerned so I am keeping a regular eye on my account. I would advise others to not get involved with this company and certainly not hand over card details as it is not worth the hassle. If unauthorised payments are taken from your account though then you can report them as fraudulent, as my bank has assured me.

Also, it should be noted that they have lots of 5 star reviews posted at the same time - all being loose variations of the same using the same poor English. Don't be fooled!

Phoned me up after I went to one of those removals broker sites (I'd never seen their website) and their sales rep said I was getting a van and driver help. Email confirmation said van and no driver help. I immediately got in touch with their customer service who refused to honour the original promised service for the price it was offered at, so I opted to cancel. They then said they were charging me the FULL AMOUNT even though I cancelled within 30 minutes of the original booking and FOUR DAYS before any removals were set to take place. They have repeatedly refused to refund me.