Shift.onlineReviews 103

I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call... Avoid this SCAM!

Booked Shift for a house move. They took £424.50 from my Paypal account. After expressly saying they take no money until job is done. On the day no one turned up to move required items. No explanation was given. It is impossible to contact them to resolve matter. I ended up having to sleep on someone's sofa for two days until I could find a reliable company to move furniture. Cost a further £250.00. I would not use this company unless you like throwing your money away. Total scam!

Created booking, they took the money. No drivers accepted the job. No number to call and having an awful time getting a response via email or the bot about a refund. Thats right they have taken the money before a driver accepted the job etc. Shocker avoid at all cost.

THIS COMPANY GETS ZERO stars.

Received an SMS with link to driver tracker. Driver failed to arrive in 2 hour window. Contact driver code doesn't work. Reported to CHAT BOT that code doesn't work - that takes you to an errror message. Left a message on customer support doubt that will lead to anything given the reviews. Off to report this as a SCAM to my credit card company.
5 messages left on their 'report a problem' interface in the hour following the NO SHOW of their driver.
5 SMS messages stating the ops team would look into it.
ZERO replies ZERO driver.

This is a fraudulent company. Do not use. Unfortunately I read the countless bad reviews before I booked this Sham company. They will steal your money, provide no service, no customer service number. My bank refunded the money they stole from me after the driver failed to turn up and blocked them from accessing my funds. I have had no communication from them since they took money upfront and didn't provide a service. I have reported them to the Police Fraud Department. KEEP AWAY from Shift. Online.

There's no phone number and repeatedly no answer from the bot even though it says 30 minutes reply time. There's no update of time or place on the tracker. There's only a message once the driver is on the way there. In my case this was after 9pm so I had already made arrangements by then for my long suffering marketplace seller. Would have waited if there were communication. Hard to get refund. A real stress all day and waste of money. This business should be removed.

No way to contact shift on their website or via social media. Clearly they have a lot of issues and unhappy customers, I suppose this is the only way to contact them as they want to make contacting them impossible.

Anyways I wanted to report a very bad shift driver reg: * on 11/06/21. Did a very bad turn almost hitting neighbours wall. He then took the right lower side of his van out (drivers side) by driving into a huge tree! Lol I have CCTV which i'd be happy to sell to Shift if their interested.

They let you down by cancelling your booking without a word leaving you stranded on the day with no way of contacting them. They then illegally set up fake new appointments using your details and bank info that you gave in your initial booking to rob you and make it hard to get in touch with them. I will be taking this further.

We had to wait for nearly 3 hours after the time frame they were supposed to have arrived and in the end they sent only 1 mover instead of the 2 we booked!

To top it off the mover damaged our property and after contacting shift about the damage and partial refund they said this was what was agreed with choosing the other mover so we got 3 stabs.

Honestly after this I wish had rather have done the move myself!

Damage in pictures.

Turned up five hours late supposed to get credit only took have the goods 10 items took 2 hours scratched unit to putting upside down and broke my tv been messaged every other day for 3 weeks just get fobbed off

They didn't turn up. There's no number or email to contact. The driver phoned but it went straight to missed calls, when I tried to ring his number back I got a wrong number message. They sent messages saying the job was done even though it wasn't. My advice is - spend a big more use a different firm.

DO NOT USE THIS COMPANY- Only one person is running it- and he's an embarrassment.
Never had worse service in my entire life!

This was the worst company I have ever had any dealings with! The movers negotiated with my pregnant wife what they wanted to take instead of sticking to the items requested on the website. They made her move stuff, spoke to her terribly and broke the lift in the new place we had moved to (which incurred a fine). They washed their face in the new kitchen (during COVID). They broke and damaged multiple items (some memory items that they were told to be careful with). I would have rather done it myself! The main reason I got movers was so because I couldn't be there to help and so my pregnant wife didn't need to do anything. I've tried multiple times and submitted emails and reported problems on the website and I haven't heard a thing from the company! AVOID THIS COMPANY AT ALL COST! GO LOCAL!

It seems that I have to rate Shift. There is no option to leave no star. I am still waiting for a wardrobe that was supposed to be delivered on 20th December 2020. I can't get in contact with shift to resolve the issue in any capacity; when I have managed to make some sort of contact, I'm told someone will contact. No one does. I've emailed and sent texts and there are no responses. There is no accountability and they are more or less untraceable. I've never experienced anything like it in how appalling a service it is. Avoid at all costs.

First time using Shift, and honestly just gutted we haven't used it sooner! Excellent service - easy to use and book/pay, good updates on the day of delivery, driver was lovely and the customer service team followed up afterwards to make sure all was ok.

I had an experience with Shift. Online where I saw Facebook advertisements in May 2020 about having groceries delivered. At the time, I was self isolating and it was impossible to get groceries or to find an online delivery slot with most other places. So I thought I'd give it a go. It became really obvious really quickly that the service they advertised and the service they offered were completely different. I cancelled my booking and requested to have my account removed as well as my personal details.

They confirmed over their chat on their website that it was cancelled, but didn't send a log of the conversation to my email. Something that became clear they never did for any chat through their website chat box when I had to contact them again and again. The booking wasn't cancelled and I was charged. Could have been an error, fine. They said I couldn't get a refund because I'd used their services. Fine. Just delete my account and credit card information. I was charged again and again. No help from their customer service and a complete ignore on my numerous requests to delete my information.

In the end, I had to cancel my credit card to get them to stop charging me. They did in the end, after about two months of battling every other day on their chat, refund me.

All done and done. I reviewed genuinely that this was what happened.

Then they had my review removed from TrustPilot flagging it as ‘not a genuine customer' — TWICE. The point of review sites is to showcase your brand, both good and bad. I was a genuine customer and they flag and delete everything negative that comes to them. Hiding the negative and genuine experiences that people have had with their customer, ultimately silencing the truth around their business model. A review is to help a service provider improve their offering (something they did not do) and to help other potential customers make a more informed idea around using the service provided.

Hiding and deleting negative feedback is absolutely shameful and as much as a scam as this company. Don't trust them. Don't trust their service, don't trust giving your payment information or personal data. And definitely don't trust the reviews you read online. If they delete negative reviews, there's no doubt in my mind that some of their positive reviews are fake as well.

I had a booking which indicated the time range of the delivery will be 7am-6pm, which is reasonable as I expected the delivery driver to at least give me a call or text when at or on the way to the property. Instead I received a call from the manager at 8am to say the delivery driver has been there for an hour. I wasn't even able to arrive at the property! The delivery driver just sat in his van and waited for an hour that I paid for before contacting anyone! Once I contacted customer service I was informed this is a realistic approach of any delivery service, and therefore I will not receive a refund. Completely unprofessional, if they cared about their customers the driver would try and reach me to make sure my delivery is complete and represent the company in a proper way. Therefore afterwards I booked a small local business from gumtree who were 10 times more professional.

A SHIFT driver departing a job at a neighbours house managed to put a 3 inch long dent in my car bonnet with his van door.

My neighbour tells me that the driver would have noticed this happening because he struggled to shut his own door, which was at that stage jammed onto the top of my bonnet.

The neighbour gave me the drivers first name and a contact number. The contact number turns out to be a temporary number translation only valid on the day of the job, so useless now.

No complaint form or contact phone number on SHIFT website (usually a pretty clear sign that they're not interested when things go wrong).

Initially contacted the SHIFT through Facebook but but received no reply. Tried contacting SHIFT CEO on Facebook - nothing, I've also contacted them by email and received no reply in 8 days.

SHIFT don't seem interested in helping me contact the driver, and put the situation right.

SHIFT were however very quick to get my review taken down from some websites, for including the name of their CEO - so that doesn't appear here!

I really wonder how many of these drivers have any kind of insurance that is valid for commercial use.

Are SHIFT even vetting for drivers for that?

Who is liable if your goods are damaged in transit?

The SHIFT Website addresses neither of these questions.