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Shift.online Reviews Summary
Shift Collect offers secure, smart lockers for collecting large items near your home, eliminating waiting times for deliveries.
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My driver arrived, he was ok... but there was a problem to find my booking, they called me several times trying to get my details again, even I had already email from them that all is set. They charged me wrong amount... 21£ more, then they cut my calls, I couldn't reach them at all. I will never use them again. Total chaos in the company, nobody knows what they're doing there. So disappointed!
Would not use again, do not recommend.
They accept your booking and your money without checking if a driver if available in your area on the day you need the service. I received confirmation emails and a phone call saying that it was organised. On the day I got a text saying my driver was in Manchester and was on his way 2 hours before the beginning of the designated pick up time (I live in Dundee), he would never have made it in time. I then received a phone call an hour later saying my booking was cancelled by shift because there was no drivers available. Surely that is something that should be organised before a booking is made?
If your time is important to you, I do not recommend booking a van with shift.
Tried to book online, the website wasn't working. Tried to book over phone, their website wasn't working. Eventually made a booking over phone and was told I'd get 20% discount, to honour the sale which was taking place on their non-functioning website. Never given discount. Email taken down wrong, so never received any communication. Driver turned up at property two hours early and found no-one home. Driver called me and was rude and told me that we wouldn't come at the right time, and that I would have to call the office to sort it out myself. Driver was still at the property when the owner returned home, but refused to load the couch, saying he didn't have time (even though he had shown up two hours earlier than our four hour time-slot). Tried to call head-office eight times to figure out what happened and re-book, no answer. On ninth attempt, head office told me that there wouldn't be any drivers around, so I would have to cancel existing booking and re-book again. Tried to re-book, website not working. Tried to call, no answer. Tried online-chat option, they said they would call, never received a call.
It's a shame because they look like a great option, and great value, but were just a continued let-down on every level and at every opportunity.
Shocking service, driver never showed up. Still waiting for my refund. Online chat communication was brutal
Driver called to say he cannot access app for my signature to prove he s done the job!
Waited and waited. Called several times to no avail. Driver Used chat online for help to no avail. Told to send text to say he's done the job which was not agreeable. Had to plan transport privately. Tried calling shifty service but no ans. Money ofcoz is taken from my account without any response from shifty service! Do not trust or use. I feel u safe having given my personal account details over the phone with the hope for a rapid service!
No one turned up Twice! So my move was delayed by a week. I have contacted them many times to fully refund me for this but they keep ignoring me! AVOID at all costs. They will lie to you, and they will steal from you!
Booking reference: Hkb5d4SCWT
Second time I've used Shift.
First time the driver turned up an hour outside of the allocated time slot, I was stranded with a sofa during this time.
The second time the driver didn't turn up, he said he cancelled and Shift should have told me, they had no idea. I was promised some money back as I work for myself and had to cancel work for this failed booking but later this was refused. They completed the job the next day. I was then charged for 1.5 hours when only booked (and used) 1 hour and I was charged TWICE.
I was then offered 20% discount for my third booking, complete waste as I would never use or recommend this service again. Extremely disappointed.
The driver will lie & lie & lie & then tell you his car broke down. 1-2pm slot and by 3:30pm nobody was answerinng my calls/texts anymore so i had to get a drive now... The worst company in the world, leaves you to contemplate whether we have lost all respect for each other.
Hello Philipp,
I do apologise that it seems that your driver let you down on this occasion when booking with Shift. As a platform we do have 1000's of drivers that oporate for us and we would of been able to source another driver for you.
I apologise that this was not picked up due to us not being informed of the communication between both of you.
If you ever wish to discuss this further we would love the opportunity to make this situation better for you and hopefully change your opinion of us. Do email us at [email protected].
Kind regards
Shift
AVOID!
I booked a time slot for 13:00-14:00.
At 12:10 received a text saying, we are on the way. So I rush to go to the storage
13:00 - received a text saying will come at 14:00
14:00- received a text we will come at 14:30
14:50- we will come in 15 mins
15:15 - was told car broken down
15:30 - we had to get another method at the end.
This customer service is unbelievable. This company should go bankrupt. GIVE ME MY TIME BACK!
Hello,
Terribly sorry that you are not happy with the service that you received from Shift and that your driver did not arrive between your pre booked time slot with us.
This is never an experience that we wish for our customers to experience and I am hoping that you were happy with the resolution that was given to you on this occasion.
If we can be of any further assistance to you then please do get in contact with us so we can help you further with these matters.
All the best
Shift
DO not waste your time. They give you wrong quotes, then take twice the amount of their invoice from your card. It takes their driver 1.5 hours to make a 20 min journey. I wish I read the reviews before I ordered their van (it is IMPOSSIBLE to cancel their order no matter what you do, they still take the money).
Good Morning KS,
I do apologise that you have not had the best experience with Shift. I can see that we have attempted to get in contact with you regarding this matter to come to a resolution for you. Unfortunately we were unable to hear back from you at this time.
I can see that this dispute was in regard to the job you booked in taking longer than initially expected. For this I apologise to you, however we ensure to make it clear to our customers that we do have overtime charges in place to correctly charge for the time taken to complete the booking.
Do please make contact with us at any point so we can continue with your dispute for you.
All the best
Shift
Don't use. Lazy and brutish people. They broke my furniture. Save yourself some hassle and go with a reputable company, these guys are the leftovers that can't find decent jobs elsewhere.
Hello Marta,
I do apologise that on this occasion you have stated that your furniture was broken while the drivers were transporting your items. We do have to let you know that all man and van operatives are independent workers and we would encourage you to get in contact with them to claim for the items broken.
We are more than able to help you along with this process for assistance. As we have been unable to find your booking with us please email [email protected] where one of our customer service agents will be able to help you place the booking into a dispute which is our proper complaints procedure.
We hope to hear from you soon.
Shift
We recently needed to move from central London to the NW outskirts. The booking process with Shift was incredibly easy. The driver arrived on time and was most helpful and polite. I would recommend shift for any more any time. V&H - from New Zealand / long resident in London
Hello Vee,
Thank you for taking the time to review your recent Shift with us. It was a pleasure to help you move your items on this occasion and I am glad that you found the whole process throughout easy and efficient!
All the best
Shift
They perform as advertised. Like an Uber for moving. The whole process was painless and the person who helped me move was helpful. Will definitely use them again as it took me 90 mins to do something that would have taken me at least half a day on my own.
Hello Jozef,
Thank you for the kind words about how your recent move with us went! I am glad that you found the service 5* and thank you for taking the time to review your experience with us.
We are always here when ever you need any extra help with your moves!
All the best
Shift
Booked Shift. Online for a small furniture removal job from West Cumbria to Lancaster. This worked very well and was better value than hiring a self drive van. The two man team were polite and efficient, sticking with the agreed timetable and price.
Well done
Andrew C
Hello Andrew,
Thank you for taking the time to leave us a review on this public platform. Fantastic to know that the driver was able to complete the job successfully for you!
We are always here if you ever need a hand moving any items again.
All the best
Shift
I found this service very helpful to move a mattress from my flat to my parents house. I opted for the lesser service I. E load the van mused which I did at my end however when the van arrived at my parents house the driver did help. He was very polite, professional and arrived at the exact time he said he would. The only problem I had was with the online booking system as it quoted the wrong price but I had a call back and then they quoted a very good price. Happy customer.
Good Afternoon!
Thank you Jennifer for leaving your feedback on the driver who completed the move for you! I am also glad to learn that we were able to sort out the slight error that occurred in the booking process. We are always available to talk to our customers to offer a helping hand:)
All the best
Shift
The driver was punctual and competent and the job was completed within the time estimate given. It was easy to reach them on the phone beforehand, with any questions. I would use this service again.
Hello Susanne!
Wow! We will be sure to pass your kind words over to your driver so he can know that the move was appreciated on the day! Glad to know that you were also happy with the customer service received on this occasion. Do feel free to contact us in the future for any moves or shifts you might have planned!
All the best
Shift
Do not waste your time booking with them, they will ruin your moving day.
The driver never showed up and was impossible to contact.
I tried to call the only numbers available on the website for hours and after long wait they cut off the call several times. Unacceptable service for these delicate situations. They left me with no explanation after 2 days despite also several emails asking urgent call back.
They should pay for all our waste of time and energy since I saw similar reviews to mine.
Hello Elena,
I am glad that we have been able to resolve this issue for you since receiving your feedback with us. I apologise for the first confusion with the booking but after speaking to you myself being able to reach a resolution that you are happy with!
Please do not hesitate to email me in the future if you have any questions or concerns.
Kind regards
Georgia
Should have been zero star. Worst and pathetic experience! Never believe these guys for same day service. They can't find drivers. No communication if they can't find the driver. Horrible price match. Managers are rude and horrible to speak with and invoke the statement did you not read all the small print contract when booking is agreed'. They think they are doing a favour refunding when they can't honour the booking commitment. It will be mistake to use these guys.
Hello Ram,
I do apologise that on this occasion there was a slight error when booking in your move with us and due to the time constraint we were unable to find you a driver on the same day. This is not a service that we ever like to supply to our customers and after the changes and adaptions that we have gone through recently I would love to be able to redeem ourselves to you.
Please do get in contact with us and we wish to have another chance to complete a move for you. Do email our customer support team at [email protected] and we will be able to help from here.
All the best
Shift
Driver was horrible and 2 hours late. Hidden charges after moving. DO not trust this company with your bank cards. I called my bank after seeing the ridiculous charges and my bank told me that Shift has set up recurring charges to be charged on a monthly basis. AVOID.
Hello there,
I do apologise that you were not happy with the over time charges that were added to the total cost of your booking when it was completed. They are only ever in place to prevent under booking and ensuring that the drivers can get paid correctly for the time taken to complete the move.
I do wish to also assure you that once a job is completed and paid for there are no recurring charges that are set to be added. It is a banking term that is used, also with some other big brands. Once completed we also have no further access to your account.
If we can help you further at this time then please do feel free to email us at [email protected] to get through to our customer service team.
All the best
Shift
What an absolute load of rubbish. I booked these guys because all the reputable local companies were booked up. We weren't bothered about the cost, we just needed help to load/off load items (medical reasons).
Last Friday we were packing up the last bits, bearing in mind I had been on the phone (and received texts) to them numerous times in the previous 2 weeks, and was ASSURED time & time again that we would have a van + x 2 people at the time specified (within an hour).
I started to worry on the Friday night (move date/time Saturday@ 11:00) so I phoned, phoned & phoned yet again, each and every time the answer was 'don't worry we are assuring you your move will be fine, we have got the team on it'
I then decided at 23:00 to book a local hire Van online, we had to recruit a neighbour to help (thank goodness for neighbours).
The next time I heard anything from them (SHIFT) was 45 mins before they were meant to arrive- to say 'got some bad news, we were unable to find a driver for your allocated move, if you are flexible we can do the same time tomorrow' WTF
Hello Susan,
I do wish to express my sincere apologies to you for the over all experience that you had with Shift back in October, we have recently been focused on receiving comments from customer about their over all experience and adapting to improve the service that all of our customers receive.
We would love a chance to redeem ourselves to you as we have improved this past year and are eager for you to experience a move with us where a driver will complete your move to the highest standard.
Do please contact us at [email protected] and quote your unique booking reference with us and we will be able to help organise an offer for you.
We hope to be hearing from you soon.
Shift
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Hello Mavish,
On behalf of Shift I want to apologise for the experiences that you have had with us and the inconvenience especially that was caused to you on this occasion.
We can see that your booking has been able to go through the disputes process with us and that the charges were explained and refunded within 5 operational working hours hours of alerting us to your experience.
We would however like the chance to speak to you about this matter and see if there is anything further that we can help you with in the form of a partial refund for your time and trouble whilst waiting for the van driver to arrive. We never wish for our customers to leave unsatisfied with the experience that they have had with us and to the best of our ability we strive to correct these issues for our customers.
Kind regards
Shift