ShelHealthReviews 46

Placed an order and it's been weeks now. Everything seems to be legit. Unfortunately, I emailed them and got no response. Tried to call...number is fake. AVOID them. You can check them out on BBB where they have an awful rating because they will not respond to people. I am surprised they have been allowed to continue using PayPal who will normally revoke their services with such scammers.

My order was placed on November 23. In the confirmation letter received the same day, Dec.2 was indicated as the date of delivery (which is extremely slow, considering the steep fee of $11 plus for delivery). And then -- complete silence!
How come then that the label was issued only on Dec. 1 (I suspect this is another lie created in response to my calls and letters on Dec.2) with another date of delivery -- Dec.9! In all my dealings with e-commerce I've never encountered such blatantly bad service. If the company can not deliver it should be shut down. I will never use shelhealth and will do everything in my power to put you out of business.

Loved the vitamins I bought! It's expensive but the dosage were recently to me by my doctor! Need to have it! I'll be back to buy more

I ordered $140 worth of Kinder's Master Salt, and they sent me $140 worth of Buttery Garlic Salt. Do NOT trust this company.

I was told by ShelHealth that I had to contact the shipper when I did not receive my order. I contacted the shipper, FedEx, and they told me that the way it was shipped I had to contact the merchant who sent my order. So, needless to say ShelHealth would not respond to any further communication from me. Buy elsewhere, this company has poor customer service.

When I rcvd my 2 black diamond crepe…
When I rcvd my 2 black diamond crepe myrtle mystic magenta trees 1 major limb of one was 66% severed I sent a pic and they sent the return paperwork to return it to Sam's club who sells them 15 dollars less that's extortion atleast they should sell their own sams club rcvd it back on 4/14 and today is 4/22and shelhealth has yet to return my money when you call their number it's a recording telling you to email them naturally this is confrontation avoidance. A crappy company on a good day which doesn't even have the balls to address their dysfunctional issues they really need to man up their organization or roll the heck out I'd I don't have any type of contact or refund by 4/25 I will be pursue this with the better business bureau

Their package came hardly wrapped with any bubble wrap to secure the cookies. They were broken and upon contacting the company for a return/replacement, I was told they didn't offer these choices.
They were trying to blame it on the delivery service, but their packaging/shipping department should be blamed here. This product was FRAGILE and they hardly placed any bubble wrap in with the product, so it was expected that this would happen. They want no accountability at all. Spent over $30 and was wasted.
STAY AWAY FROM ORDERING ANYTHING FROM THEM!

I ordered a case of a hard to find seasonal canned soda. It arrived quickly, but damaged, and in packaging from a different store. Every can had either exploded or bulged out and was about to. The packaging was wet and damaged. Customer service stopped responding after their first message, so I tried again and they again stopped responding after one less-than-ten-word reply. Next time I'll skip the middle man or just go without - too bad it took me 35$ to learn that lesson!
They told me I could get a refund for just the product (not the shipping) if I repackaged and returned the three wet, exploded soda cases, and paid for the return shipping myself.

I posted a review on trustpilot as well, and shelhealth tried to get my review taken down, by telling trustpilot it was a false review. I had to submit a screenshot of my receipt to have my experience verified.
I wish I kept the pictures but this happened in January and I recently moved. (Computer with photos is still in storage)

Very satisfied with customer service, I got answers I needed and was surprised with fast shipping! Great! Would buy again!

I was surprised how quickly I have received my purchase. Very good customer servise, reliable company, will definately buy again, many Thanks!

Love it! So cute! Fun making it and would definitely buy it again! I recommend this product and this company too!

I rarely leave negative reviews, but if it's a caution to others, I will.
I've placed three orders with ShelHealth, all very slow to arrive. On the most recent order, a gift placed on 12/4, I received emails saying the product was "Being prepared!" and "Ready to go!" The, on 12/19, I got an email saying the product was now out of stock. Of course the phone number on the site isn't operational, and I never got an answer to my initial inquiry by email. Then I messaged them on Facebook, and the person answering the messages just canceled my order, didn't even bother asking first. He/she complained they were understaffed (and this has to do with product in stock how?) Terrible service, poor communications and not transparent in their interactions with customers.

Order returned to shelhealth they never contact me on a refund Tried to call them they dont pick up?!?

They have a very large selection of the sport supplements at a reasonable price. 4th order with them and cannot say any bad words, good quality of products, long expiration dates and well packaged. Only one annoying thing that order takes about one week to be delivered and there is no option for express or one day delivery.

So I ordered the keto cookies from ShelHealth and they are deliciouuuuuuuus! I can't believe they have no sugar. Tastes just like the regular chocolate chip cookies. The order was delivered in slightly over a week, in a fine shape. I will definitely be back for more of these cookies.