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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I am very disappointed from Shein. I placed my order and couldn't track it for some reason (it said your bag is empty) despite the fact that I have been charged for it and that I received emails saying it has been shipped.
I tried to contact the customer service so many time but no answer.
I will never order from this website again and I do not recommend it.

Date of experience: March 24, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
3 helpful votes
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I bought some leggings from Shein.com
I am 5'10 with a slim build.
I ordered large
When the leggings arrived, they were extremely small
They would not fit my young niece who is 4 ft tall with a slim build
I returned for a refund.
I spent almost $22 and they refunded me $4
Stay away from Shein.com unless you like giving scam artists your hard earned money

Date of experience: March 23, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

North Carolina
1 review
0 helpful votes
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I was looking on shein and was looking at girls accesories and not baby and toddler accesories and there was so much baby and toddler stuff and not muc girls stuff. It made me mad that they categoriezed wrong i thought they were supposed to give 100% guaranteed satisfied

Date of experience: March 23, 2020
Viviana F. Shein Rep
over a year old

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER". I hope to hear from you soon.

India
1 review
4 helpful votes
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I love buying clothes from shein. They have the trendiest collection at affordable prices. They have the size info below every product so I never have any confusion regarding size. The quality is amazing and true to size. Love shein.

Date of experience: March 23, 2020
Florida
1 review
2 helpful votes
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Review about SHEIN
March 22, 2020

This site is my favorite place to shop online, I like everything and the attention it's cool and fast to deliver

Date of experience: March 21, 2020
California
1 review
1 helpful vote
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Fraud!
March 19, 2020

I placed an order with shrub. I never received my items shein stated they would refund me and never did. This company is a fraud do not order from them

Date of experience: March 18, 2020
Viviana F. Shein Rep
over a year old

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - LATISHA H". I hope to hear from you soon.

Canada
1 review
5 helpful votes
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Processing still
March 12, 2020

It's been 4 days since I placed my order, it still shows processing (to be picked up). I choose to purchase off this site because I needed a dress for an event that I've next week and it said it would be delivered between 4 to 7 days (express shipping). I dont know who to contact and or what to do. My order number is GSHM6300F000MC4

Date of experience: March 11, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New Jersey
1 review
12 helpful votes
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Never will I order from this company Shein ever again Ord'd two Kimonos... one was great and kept the other was way too big. Did not receive a return slip and took a lot of time finding where to send back. Finally got an email with an address to return and have never (one month ago) gotten my refund on my Visa charge... They need better customer service... Never again will I buy from them even though their prices are great and the clothes are nice...

Date of experience: March 10, 2020
Viviana F. Shein Rep
over a year old

Joyce,

I have sent an email from [email protected].

Georgia
1 review
5 helpful votes
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I love their flash sales. These sales allow you to get premium products for a fraction of the price.

Date of experience: March 10, 2020
New Mexico
1 review
2 helpful votes
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I placed an order back on 2/28 which was over $100. Still to this day have not received an order confirmation. Emailed them and have not received any type of correspondence. They sure took my money right away. Feel so scammed, not a good way to handle business.

Date of experience: March 8, 2020
Viviana F. Shein Rep
over a year old

Dear Cypress,

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - Cypress A".

I hope to hear from you soon.

Florida
1 review
5 helpful votes
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I made a purchase and paid through Klarna. I logged into my account 2 days later and my Order is no where to be found. Klarna has copies of my order on their site. They have NO customer service contact number and the email *******@sheinside.com came back as "undelivered ". From reading other reviews this is not the first time it's happened! STAY AWAY IF YOU DON'T WANNA GET SCAMMED!

Date of experience: March 7, 2020
Viviana F. Shein Rep
over a year old

This reviewer has not provided information to show they had a genuine experience with our company.

Georgia
2 reviews
0 helpful votes
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When ordering on Feb 29, it stated up to 3 days to ship. I personally assumed it'll be business days, however; it's been 7 days, and 5 business days with no shipping confirmation sent. My orders shows " waiting to be picked", which means the order hasn't been acknowledged as of yet. I was able to successfully contact customer assistance via chat while logged into my account. I pasted the chat from chat representative Rowena acknowledging that my order has indeed past the shipment timeframe, but the reason why isn't acceptable. The rep stated they will TRY to ship within 48 hours, it doesn't sound promising. As an Ecommerce platform, this isn't a valid reason or the delayed timeframes should be updated on the site so customers are aware. All orders impacted by the delay should be expedited at the company's expense. I would cancel the order if it wasn't for my son's items, which he is super stoked about. I ordered from BooHoo.com with free standard shipping on March 3, which ships from the UK and it has already reached the US as of today with ETA of March 9th. I hope to get my shipping confirmation soon. I have more items in my shopping bag, but hesitate to order. I really wanted to love Shein!

***CHAT Response***

Rowena: I'm seeing that the order has indeed passed the processing time frame as the lack of workers recently. Good news is, the situation is changing to good way and the processing would be back to normal within a week. We will try our best to ship out your packages. Within 24-48 hours. I have also mark the order as rush to expedite this order. I sincerely apologize for the inconvenience it has caused you.

Date of experience: March 6, 2020
Viviana F. Shein Rep
over a year old

Dear Alissa,

A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.

Mississippi
1 review
13 helpful votes
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We purchased two swimsuits and nowhere did the website say they couldn't be returned. I wasn't able to log into my account and sent two emails with no response. I then participated in the live chat and finally got a rep who said my items were not returnable. I am very disappointed in this company and will never order from them again! Warning... don't buy any swim suits from them... they are very poor quality, won't fit and you can't return them!

Date of experience: March 5, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

GB
1 review
6 helpful votes
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I often buy from shein the prices are great for what you get ive only ever had to return an item once only because it was too big. They refunded me the day after they recieved it back which is good concidering it says up to 9 days for refund. Some clothes arent as good as the picture shows but if you check reviews first some show customers pictures then decide if you want to buy the item.

Date of experience: March 5, 2020
Sweden
1 review
25 helpful votes
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Unhappy
March 4, 2020

Please I have ordered for things which I have spent a huge amount trying to buy from their site. I actually received ID codes which cannot be tracked even on their own website. There is no way to reach customer care either. And no idea when the delivery will be done or which delivery company in Sweden will do my delivery. I actually feel lost and very unhappy. It is not fair at all.

Date of experience: March 4, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Pennsylvania
1 review
4 helpful votes
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Horrible Return Policy!
February 28, 2020

Hi [this review is in response to order # GSHM5H00N000QEB. I used Shein for the second time ever and ordered my daughter 8 bathing suits for a vacation that we are going on. I looked everywhere before ordering and no where did it say that the orders could not be returned. Long story short I spent a lot of money on the site and not one bathing suit fits. I also order two jackets and some jeans for my 2 girls. They did not fit either. The only item the site is allowing me to return is the jeans. Bottom line... I work as a Fashion Teacher and I will never ever order from Shein again. The site is awful no customer service responses and now I am out alot of money with nothing to show for it. All of the clothing is made horribly and does not fit correctly. Shein was a total disappointment. I wish there was a way I could get my money back!

After posting this reviews representative from SHEIN named Alexis R. Reached out to me and was super helpful. She allowed me to return 4 of the bathing suits and my refund was processed as soon as my return was received. Thanks Alexis!

Date of experience: February 28, 2020
Viviana F. Shein Rep
over a year old

Dear Lisa,

A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.

Canada
1 review
19 helpful votes
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Cheap
February 25, 2020

The items came but they were really not great quality for the price. They deleted my reviews with the pictures of the items.

Date of experience: February 24, 2020
Viviana F. Shein Rep
over a year old

This reviewer has not provided information to show they had a genuine experience with our company.

South Africa
1 review
161 helpful votes
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I ordered on Shein and asked my colleagues to join in as it was a site that looked like it had decent clothing, the four of us selected items so we could split delivery cost if needs be. SInce I ordered and tried tracking the order it keeps saying processing order and this is 20 something days back its been almost whole month now waiting on this order with no update. Till this day order is still being processed.

Date of experience: February 21, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

South Africa
1 review
7 helpful votes
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Goods not recieved
February 21, 2020

I ordered from Shein a month ago and still have not received my parcel! I can't even track my order!
Very disappointed! I do not recommend buying from Shein if you're South African.

Date of experience: February 20, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Pennsylvania
1 review
27 helpful votes
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I rating Shein 2 stars because the clothes were fine for the price. However, I've been several days to send Shein customer service a message regarding my return. I get, "Oops, it seems that your network connection is not good, please try again later" message on their site. REALLY? Obviously, my network connection is working just fine. What's up SHEIN?

Date of experience: February 20, 2020
Viviana F. Shein Rep
over a year old

Dear Julia,

A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.